Your Smartphone as your business communications hub, is that possible?
The modern workplace has transformed in to considerably more than an office desk and phone and your business communication solution must be up to the task of delivering all the flexibility and resiliency that is required to meet the expectations and requirements of modern business. But just how flexible can our communication really be in the future?
Of course, connecting with colleagues and customers can be done with a simple phone call. However, the channels we use and the way we communicate have become much more extensive and more complex. Our business day is more stressful and packed full of meetings. I think it’s fair to say that all of us have had similar experiences of being of the go but simultaneously having to jump on to a video conference. Then things get even more hectic, a colleague needs an essential document, meanwhile you still need to check your e-mail to bring yourself up to date on all the latest developments and all the while toggling through a flood of different applications and tools. Such days are stressful, exhausting and becoming ever more common and we’ve all thought it; on a stressful day like today what I need, aside from a break, is one communication tool that supports all the demands of my everyday work.
Flexibility, freedom and independance - that’s the modern way
I am sure you’re familiar with the notion that customers and employees demand ever more versatility. The pascom Business Communications solution provides customers with an exceptional caller experience whilst simultaneously fulfilling all the needs of the workforce. Independant of your location, in HomeOffice, in the office and even on the go, all your essential tools are always available. The best part, all your business communication tools which can be found on your desktop PC, VoIP phone and smartphone have been packed in to one, user-friendly UCC solution app.
Choices, choices - a problem that’s nice to have
How, where and with what does one work today? This question is not easily answered. Some want to work from home, some in the office. Some users only want to use their brand new smartphone while others prefer to work using a headset and their laptop. And the traditional hardware telephone cannot be forgotten either. Then user requirements will change depending on where and when they are working. Some users may work from home a few days a week, while others, such as field sales, do not have a fixed workplace. As you can see, the choice of device is anything but simple. So why not make things simpler and let the user decide by making all their devices available at the same time?
With the pascom cloud telephone system, users can use multiple devices simultaneously while the phone system keeps everything synchronised. As such, the decision over which device to use when and where is taken away from the IT department and all the hassle of setting up devices is eliminated. As such, each user can simply choose their preferred device from their assigned devices. For those users who want more flexibility, pascom provides them with the ability to individually manage the sequence in which each device should ring and this per workplace, making it possible to have a different setup for the office and home office.
It is even possible to go a step further and provide even more flexibility and user comfort thanks to pascom’s smartphone Computer Telephone Integration (CTI) function. Similar to VoIP desktop phone CTI, this allows users to remote control their smartphone app from the comfort of their desktop app, meaning users can enjoy the flexibility of their smartphone when making and receiving calls combined with the comfort of the desktop for address book searches, chat and video calls.
Work more productively with UCC tools
Unified Communication tools are great and everyone has heard of and used at least one UC tool. Naturally, we’re talking about chat (Instant Messaging), which is ideal for quick, uncomplicate sharing of information, documents and images. But of course, there are many more tools in the UCC armoury. Video conferencing, screen sharing and online web meetings are used almost daily. Now imagine if you had to use a separate application for each of these UC tools, would this not be everything but productive and user-friendly. The pascom phone system unifies all of the above UC tools in one user-friendly platform, which is available on all leading Operating Systems and offers the same consistent and intuitive experience from your desktop to your tablet and smartphone. This reduces the need to switch between multiple apps and makes working together in a team a new experience every day.
Mobile Only - is it even possible?
If we look back in the history of business communications and extrapolate the trends to predict the future, one thing is clear: the demand for more flexibility and mobility is growing stronger day by day. These days, smartphones have evolved into little super computers, which is why at pascom we have a vision of an office workspace that fits into your pocket.
Hard to imagine, right? Enter the pascom phone system, which delivers an identical twin of the desktop app for your mobile device, with which all your business workplace functions can be used even when on the go. That means no comprimises - all UC tols, Contact Centre functions, call logs, phone books, and much more, in one native mobile app for your pocket. On top of this, the pascom mobile app delivers the same intuitive user-experience and stands out from the crowd thanks to its exceptional audio quality and performance.
Call, Chat, Share, Meet and Fax in one app. With the pascom UCC phone system solution at the heart of your business communications, your business will benefit from a centralised, intelligent communications platform that gives you complete control over your business communications – no matter how diverse your workforce.