September 22nd, 2026 | Deggendorf, Germany – PASCOM GmbH, a leading cloud phone system solution provider across the DACH region, are excited to announce that Pia, the company’s new PASCOM Intelligence Agent, has successfully moved from BETA to public release and is now available for all PASCOM customers. Pia provides PASCOM customers with an AI phone assistant with the ability to access business applications, understand and contextualise natural conversations and make informed decisions when handing calls off to employees – making Pia much more than just an AI voice agent.
As the latest addition to PASCOM Intelligence, the company’s suite of AI-powered agents, Pia represents the next step in the evolution of PASCOM Intelligence. With natural language capabilities and the ability to access business intelligence stored within the PASCOM phone system as well as 3rd business applications, Pia has been developed to become an intelligent digital team member to fulfil dynamic and varied roles, depending on how the Agent prompting is set up. With Pia, PASCOM customers gain an AI phone assistant that can converse with callers and make decisions based on the information contained within the conversation, ensuring Pia customers will benefit from reducing workloads, increase employee productivity and boosting customer satisfaction through faster response and resolution times.
Mathias Pasquay, PASCOM CEO
AI-powered voice agents are changing how businesses communicate with customers, which is why Pia is genuinely exciting. With Pia, PASCOM customers and partners now have access to AI voice agents that have been built specifically for PASCOM phone systems – not a bolt-on 3rd party application, but rather a native, seamlessly integrated AI solution that delivers customers greater peace of mind. Not only does Pia ensure seamless compatibility with PASCOM solutions, but also complete control over the AI agent prompting.
Hosted within Microsoft’s EU data centre to ensure conformity with the company’s ISO 27001 and BSI-C5 certifications as well as the European GDPR framework, PASCOM’s Pia can be configured using one of either the GPT Realtime mini, 1.5, or 2 models, providing customers with the ability to choose the appropriate according to the complexity of their PASCOM Intelligence Agent configuration.
Furthermore, Pia’s flexibility does not end with the configuration and abilities, PASCOM’s pricing model for Pia has been designed to ensure that an appropriate package is available to all customers. Based on a bundled minutes model, Pia is available in three pricing tiers: Pia Start, Pia Plus, and Pia Pro. As the name suggests, Pia Start, which is free1, is the entry option, while Pia Plus and Pro included increasingly more bundled minutes which is reflected in the corresponding Pia model’s monthly subscription fee.
About PASCOM – Simply Better Connected
If you have any questions about Pia and PASCOM Intelligence, our PASCOM Cloud Phone System, and our Team Messaging apps, then we are here to help. Visit our website and arrange to speak to one of our experts. Alternatively, get started today with our free cloud phone system trial and discover first hand how PASCOM can help upgrade your business communications.
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1 Pia Start is available from €0. Minutes used exceeding those minutes included in Pia Start will be charged as stated in the PASCOM price list.
