Contact Centre
Stay up to date with news from PASCOM and the business communications sector.
Top 5 Benefits of Contact Centre Analytics
Almost every business, no matter how large or small operates a form of contact centre. Stay on top and improve performance with the PASCOM phone system and contact centre analytics.
Business Benefits of Call and Contact Centre VoIP Software Features
Modern business VoIP phone systems are packed full of telephony, UC and Contact Centre features, ensuring businesses are able to benefit from a converged, single user-friendly business communications platform.
What is Skills Based Routing
Skills Based Routing is a Call and Contact Centre call routing strategy. But what is it exactly, what does it do and what are the benefits? Find out in the PASCOM blog.
The Future of the Asterisk Call and Contact Centre
What does the future of the Asterisk-based call and contact centre look like? Find out here as we discuss what the future holds along with Call Centre Analytics experts Loway.