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pascom Kuando Busylight Interoperability

pascom Kuando Busylight Interoperability

pascom Announce Kuando Busylight Interoperability

June 19th, 2020 | Deggendorf, Germany - pascom GmbH, a leading developer of business Unified Communication (UC) phone systems, announced the successful completion of compatability and interoperability testing between the company’ latest 19.06 VoIP phone system release and Plenom’s office intelligence kuando Busylight presence indicator solution.

The addition of Interoperability between pascom and the kuando Busylight solution offers pascom business phone system customers further added value by delivering an additional dimension of office intelligence and delivers a highly efficient visualised presence management tool that is compatible with both pascom cloud and on-premise Business Communications platforms.

Furthermore, the new interoperanility ensures that pascom customers will be able to benefit from a simple, intuitive setup which delivers the ability to not only visually display see employee presence, but also enable users to personalise their workplace experience thanks to the additional kuando Busylight speaker support. As a result, the new integration provides the perfect audio-visual presence management extension to the pascom Unified Communications and Collaboration applications that has practical benefits for both Collaboration and ContactCentre environments.

Thomas Schmidt, pascom Sales Director:
At it’s core, the success of modern business communications is dependant on how efficiently we communicate with one and another. That is why we all strive to become increasingly efficient in our workflows. By adding support for the kuando Busylight to our pascom solutions, we are able to offer our customers with an excellent, easy-to-use, and efficiency boosting presence management tool that delivers a large number of benefits which are applicable across the board, from the normal office environment to large contact centres and even in HomeOffice.

Ole Rytter, Plenom A/S Regional Manager EMEA
The Busylight has been an overlooked device in the contact center environment for years but the interest is heavily increasing from both vendors and end users at the moment. It seems they are now realizing how a relatively simple and inexpensive solution can filter out unwanted noise and interruptions, and free up capacity for higher focus and a better customer experience. You can certainly run a Contact Center without using Busylights, but it is by far the most important “nice to have” device available to make effortless improvements.

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About pascom

Founded in 1997, pascom are the developers of next-generation UCC Telephony Solutions and we upgrade business communications.

With pascom’s innovative on-premise and cloud UC phone systems at the heart of their communications, businesses have a centralised, intelligent hub giving them total control over the organisation’s communications – no matter how diverse and dynamic the business communication channels.

The pascom platform offers excellent scalability and are highly customisable to exactly match even the most specific customer requirements. This is why pascom phone systems are the perfect choice to support Small Medium Enterprises to communicate smarter, more efficiently and more cost-effectively.

Visit to learn more about pascom and how our solutions support businesses upgrade their business communications.

Thousands of companies trust pascom to stay connected

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Philipp Meixner, CEO
As a communications agency with just under 20 employees, the pascom phone system is perfect for us. The technical concept simply functions, which is what you want. The service is exceptional and always accessible (even if it is rarely needed) and as one of the agency’s business partners, we can only recommend pascom: open, straightforward, pleasant to work with - great. Thank you pascom!

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Stephan Förderung, CEO
We chose pascom because their phone systems offer a sleek, easy-to-use UC client and administration UI whilst providing us with all the PBX and UC features, control and visibility that we could need from our business communications solution. As a result of our excellent experience, we are happy to recommend pascom phone systems to all our customers.

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Lars Hoeger, IT Director
When we make decisions regarding new systems, we want to make sure that we have both reins firmly in our hands. Therefore, it is essential to implement systems which adhere to OpenStandards, allowing us to seamlessly connect and integrate these into our existing systems. In addition, we require reliable suppliers, who are ready to customise their solutions to our requirements, which is why we chose pascom who offer exactly this service and more.

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Kassandra Martin, Deputy Director & Reception Manager
We chose pascom as our telephony solution in part due to the scalability, flexibility and ease of deployment. In addition, the pascom platform functions perfectly with our digital guest directories in our rooms whilst offering the largest range of features at easily the most cost effective price compared to alternative solutions. A further deciding factor was the wide choice of compatible hardware that choosing pascom afforded us.

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Wake & Camp Ruhlsdorf

Markus Gerlitzki, Managing Director
My team and I pride ourselves on the level of excellent care we provide our guests. However, it can be distracting when the phone is always ringing and we constantly answer the same questions. Thanks to the pascom phone system, we have been able to set up an automated attendant self-service hotline which allows guests to quickly get answers and if required callers can be quickly and efficiently routed to an employee. The system greatly improves customer service with around-the-clock answers around opening times and courses and therefore reduces the strain on employees, ensuring we are free to cater to the needs of our on-site guests.

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