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pascom 16 Next Generation UCC UX

pascom 16 Next Generation UCC UX

Next Generation UCC and Enhanced User Experience with pascom 16

Deggendorf, 26. September 2017 - pascom GmbH, a leading business phone systems vendor, recently launched version 16 of their innovative IP telephony solution for businesses. pascom 16 focuses primarily on increasing end-user usability, ensuring that pascom customers benefit from an enhanced Unified Communications and Collaboration user-experience (UCC UX).

Since venturing into the VoIP market in 2006, pascom have recognised the need for desktop CTI applications that enhance UCC UX and provide a centralised end user communications platform. As such, pascom phone systems have always provided customers with Desktop CTI applications and the release of pascom 16 sees the company successfully rolling out phase one of their “end-user UX” approach to upgrading business communications.

Mathias Pasquay (CEO): We already had all the Unified Communications and Collaboration tools in place and now with pascom 16 using them has become much more intuitive. pascom 16 is more than that, it’s phase one in our ongoing commitment to our customers and partners. With pascom 16, our aim is to continue to enhance usability for an increasingly mobile workforce, meaning pascom 16 is a significant step forward in our focus on creating even better end user experiences, no matter whether the customer UCC solution is in the cloud or on-premise.

Enhancements delivered in pascom 16 include the delivery of a modern, intuitive Unified Communications user application that is designed to boast end user usability. A complete overhaul of the underlying desktop application technology was also undertaken, resulting in numerous advancements including native, fully responsive desktop UCC applications for Windows, Mac and Linux. pascom 16 additionally includes Jabra and Plantronics business headset interoperability, improving usability by allowing users to manage calls directly from their headset.

As a result, the new Unified Communications clients, which are available to download, deliver the same functionality with the added advantage that they are now not only simpler and more enjoyable to use, but also faster and more responsive plus being more resource friendly being only a fraction of the size compared to previous versions.

About pascom

Founded in 1997, pascom are the developers of next-generation UCC Telephony Solutions and we have been upgrading business communications.

With pascom’s innovative on-premise and cloud based UC phone systems at the heart of your Communications, you will have a centralised, intelligent hub with which you can gain total control over your organisation’s communications – no matter how diverse and dynamic your business communication channels.

Our solutions offer excellent scalability and are highly customisable to exactly match even the most specific customer requirements. Which is why our IP PBX solutions the perfect choice to support Small Medium Enterprises communicate smarter, more efficiently and more cost effectively.

Thousands of companies trust pascom to stay connected

Logo - Amparex pascom Customer reference
Logo - KiKxxL pascom Call Centre Customer reference
Logo - Hotel Weitblick pascom Customer reference
Logo - Wake & Camp pascom Customer reference


Philipp Meixner, CEO
As a communications agency with just under 20 employees, the pascom phone system is perfect for us. The technical concept simply functions, which is what you want. The service is exceptional and always accessible (even if it is rarely needed) and as one of the agency’s business partners, we can only recommend pascom: open, straightforward, pleasant to work with - great. Thank you pascom!

Logo - Amparex pascom Customer reference


Stephan Förderung, CEO
We chose pascom because their phone systems offer a sleek, easy-to-use UC client and administration UI whilst providing us with all the PBX and UC features, control and visibility that we could need from our business communications solution. As a result of our excellent experience, we are happy to recommend pascom phone systems to all our customers.

Logo - KiKxxL pascom Call Centre Customer reference


Lars Hoeger, IT Director
When we make decisions regarding new systems, we want to make sure that we have both reins firmly in our hands. Therefore, it is essential to implement systems which adhere to OpenStandards, allowing us to seamlessly connect and integrate these into our existing systems. In addition, we require reliable suppliers, who are ready to customise their solutions to our requirements, which is why we chose pascom who offer exactly this service and more.

Logo - Hotel Weitblick pascom Customer reference


Kassandra Martin, Deputy Director & Reception Manager
We chose pascom as our telephony solution in part due to the scalability, flexibility and ease of deployment. In addition, the pascom platform functions perfectly with our digital guest directories in our rooms whilst offering the largest range of features at easily the most cost effective price compared to alternative solutions. A further deciding factor was the wide choice of compatible hardware that choosing pascom afforded us.

Logo - Wake & Camp pascom Customer reference

Wake & Camp Ruhlsdorf

Markus Gerlitzki, Managing Director
My team and I pride ourselves on the level of excellent care we provide our guests. However, it can be distracting when the phone is always ringing and we constantly answer the same questions. Thanks to the pascom phone system, we have been able to set up an automated attendant self-service hotline which allows guests to quickly get answers and if required callers can be quickly and efficiently routed to an employee. The system greatly improves customer service with around-the-clock answers around opening times and courses and therefore reduces the strain on employees, ensuring we are free to cater to the needs of our on-site guests.

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