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Asterisk Tutorial 25 - Asterisk Dynamic Queue Agents

Asterisk Tutorial 25 - Asterisk Dynamic Queue Agents

Introducing Asterisk Phone Systems – How to Configure Dynamic Queue Agents in Asterisk

After last week’s little side step into the world of Music on Hold, we are back on track with our Introducing Asterisk Series, which means it is time for to demonstrate how to configure Dynamic Queue Agents in your Asterisk phone system.

Today’s episode introduces the concept of dynamic agents, how it works and which applications are required and how to use them in a form of a proof of concept, before we take our tutorial to the next level and get much more professional over the next few episodes.

Why do we need dynamic members you may ask? Well simply put, having the ability to log in and out of call queues delivers greater flexibility and professionalism. Moreover, having dynamic queues means that calls will only be directed to agents logged into the queue ensuring calls are answered quickly and efficiently.

Another reason for having dynamic queue agents is should you experience a spike in call volumes, you can react much more quickly through having dynamic agents. For example, by making employees dynamic members, they need only dial a number (or press a BLF Function key) to log into the queue and can start taking calls. If they were not dynamic, your phone system administrator would have to manually add users to the queue and more than likely the increased volume would probably have subsided by the time he’s finished as callers get fed up with waiting.

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Final Word

A well-configured business phone system that oozes useful tools, delivers excellent audio quality and intuitive call flows will leave callers with a highly professional impression. The configuration options, available applications and how well they are utilized will have a decisive impact on how professionally you manage your calls and therefore how your customers view your company. The switch to a pascom VoIP phone system solution provides the opportunity to not only upgrade your internal employee collaboration but also to redefine your business telephony.

If you would like more information regarding pascom and our Asterisk based PBX software, please visit our website or give the pascom team a call on +49 991 29691 0 to discuss your requirements and get started within minutes using our free hosted business VoIP phone system edition.

Don’t forget to like and share these tutorials with all the other Asterisk Fans out there. Until next time, comment, share, like and most importantly – Happy VoIPing!

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seitenwind

Philipp Meixner, CEO
As a communications agency with just under 20 employees, the pascom phone system is perfect for us. The technical concept simply functions, which is what you want. The service is exceptional and always accessible (even if it is rarely needed) and as one of the agency’s business partners, we can only recommend pascom: open, straightforward, pleasant to work with - great. Thank you pascom!

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AMPAREX

Stephan Förderung, CEO
We chose pascom because their phone systems offer a sleek, easy-to-use UC client and administration UI whilst providing us with all the PBX and UC features, control and visibility that we could need from our business communications solution. As a result of our excellent experience, we are happy to recommend pascom phone systems to all our customers.

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KiKxxl

Lars Hoeger, IT Director
When we make decisions regarding new systems, we want to make sure that we have both reins firmly in our hands. Therefore, it is essential to implement systems which adhere to OpenStandards, allowing us to seamlessly connect and integrate these into our existing systems. In addition, we require reliable suppliers, who are ready to customise their solutions to our requirements, which is why we chose pascom who offer exactly this service and more.

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Weitblick

Kassandra Martin, Deputy Director & Reception Manager
We chose pascom as our telephony solution in part due to the scalability, flexibility and ease of deployment. In addition, the pascom platform functions perfectly with our digital guest directories in our rooms whilst offering the largest range of features at easily the most cost effective price compared to alternative solutions. A further deciding factor was the wide choice of compatible hardware that choosing pascom afforded us.

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Wake & Camp Ruhlsdorf

Markus Gerlitzki, Managing Director
My team and I pride ourselves on the level of excellent care we provide our guests. However, it can be distracting when the phone is always ringing and we constantly answer the same questions. Thanks to the pascom phone system, we have been able to set up an automated attendant self-service hotline which allows guests to quickly get answers and if required callers can be quickly and efficiently routed to an employee. The system greatly improves customer service with around-the-clock answers around opening times and courses and therefore reduces the strain on employees, ensuring we are free to cater to the needs of our on-site guests.


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