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Asterisk Tutorial 24 - Asterisk Music on Hold

Asterisk Tutorial 24 - Asterisk Music on Hold

Introducing Asterisk Phone Systems – How to Configure Asterisk Music on Hold

So after a short break and our little foray into the world of Identity Management, the VoIP Guys team are back together and have a new Introducing Asterisk phone system tutorial for you. Last time around, we promised to take a closer, more advanced look at dynamic queues and queue members, but we noticed something we missed during our time off-air – we did not have any Music on Hold.

Now some of you might think, so what, things like music on hold can wait until the really important stuff is done, but having a queue where the phone just rings and rings is one; boring and 2; not very professional as it portrays a lack of technical ability which will negatively affect your corporate image. That makes music on hold very important and therefore, we decided it would be best to change our plan a little to show you how to configure it in your queues.

So there you have it. We answered a few questions, demonstrated how to configure your Music on Hold and next time we will get back on track by going into more detail concerning dynamic queues and members.

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Final Word

A well-configured business phone system that oozes useful tools, delivers excellent audio quality and intuitive call flows will leave callers with a highly professional impression. The configuration options, available applications and how well they are utilized will have a decisive impact on how professionally you manage your calls and therefore how your customers view your company. The switch to a pascom VoIP phone system solution provides the opportunity to not only upgrade your internal employee collaboration but also to redefine your business telephony.

If you would like more information regarding pascom and our Asterisk based PBX software, please visit our website or give the pascom team a call on +49 991 29691 0 to discuss your requirements and get started within minutes using our free hosted business VoIP phone system edition.

Don’t forget to like and share these tutorials with all the other Asterisk Fans out there. Until next time, comment, share, like and most importantly – Happy VoIPing!

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seitenwind

Philipp Meixner, CEO
As a communications agency with just under 20 employees, the pascom phone system is perfect for us. The technical concept simply functions, which is what you want. The service is exceptional and always accessible (even if it is rarely needed) and as one of the agency’s business partners, we can only recommend pascom: open, straightforward, pleasant to work with - great. Thank you pascom!

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AMPAREX

Stephan Förderung, CEO
We chose pascom because their phone systems offer a sleek, easy-to-use UC client and administration UI whilst providing us with all the PBX and UC features, control and visibility that we could need from our business communications solution. As a result of our excellent experience, we are happy to recommend pascom phone systems to all our customers.

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KiKxxl

Lars Hoeger, IT Director
When we make decisions regarding new systems, we want to make sure that we have both reins firmly in our hands. Therefore, it is essential to implement systems which adhere to OpenStandards, allowing us to seamlessly connect and integrate these into our existing systems. In addition, we require reliable suppliers, who are ready to customise their solutions to our requirements, which is why we chose pascom who offer exactly this service and more.

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Weitblick

Kassandra Martin, Deputy Director & Reception Manager
We chose pascom as our telephony solution in part due to the scalability, flexibility and ease of deployment. In addition, the pascom platform functions perfectly with our digital guest directories in our rooms whilst offering the largest range of features at easily the most cost effective price compared to alternative solutions. A further deciding factor was the wide choice of compatible hardware that choosing pascom afforded us.

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Wake & Camp Ruhlsdorf

Markus Gerlitzki, Managing Director
My team and I pride ourselves on the level of excellent care we provide our guests. However, it can be distracting when the phone is always ringing and we constantly answer the same questions. Thanks to the pascom phone system, we have been able to set up an automated attendant self-service hotline which allows guests to quickly get answers and if required callers can be quickly and efficiently routed to an employee. The system greatly improves customer service with around-the-clock answers around opening times and courses and therefore reduces the strain on employees, ensuring we are free to cater to the needs of our on-site guests.


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