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pascom MS Teams and Microsoft 365 Integration Now Available

pascom MS Teams and Microsoft 365 Integration Now Available

pascom Microsoft Teams Integration

The new pascom Cloud Phone System MS teams integration is available! The new release has been designed to offer greater comfort and ease of use to pascom app users who regularly use MS Teams for online meeting purposes.

Why Integrate with MS365 and MS Teams?

The way in which we work has changed - we keep saying it and everybody knows it. As a result of virtual teams and remote working practices growing in popularity, video and online meetings have now become mainstream. Much of this change has led to good, but it also meant that changes to the tools that we use and how we approach the working day also had to change. As the usage of MS Teams rocketed, it was clear that many pascom customers would also be MS Teams users who would use pascom for Telephony and Teams for meetings for obvious reasons. This scenario created a challenge - at pascom, our USPs lie in our strengths which come from the world of Business Telephony and our softphone apps and for a while we didn’t want anything to do with Microsoft. However, we also listen to our customers and our partners and one of the most common themes that kept cropping up was to somehow integrate with MS Teams as it would solve a number of problems that had arisen due to the parallel usage of the the two platforms, namely call interruptions and headset binding.

This is when things started to change, we started looking at how we could do this without weakening our solution by becoming just another routing platform for MS Teams. The more we looked, the more ways we found to not only connect into the Microsoft 365 world, but also strengthen our solution, starting wiht enabling the integration with Microsoft Teams.

What is the pascom MS Teams integration?

Last week’s pascom cloud phone system update (07.03.2023) saw the release of pascom Microsoft 365 Status connector. This is a crucial element in our future development when it comes to integrating in to the Microsoft world. As part of the release, the highly requested MS Teams integration has become available and has been fully rolled out to all pascom Cloud customers.

Through using the pascom Microsoft 365 status connector, it is now possible to call up the status of a user within the Microsoft world. We then use this information to change and influence the state of the user within the pascom world. In the case of Microsoft Teams, when a user is in a Teams Meeting or call, the Microsoft 365 “In-Call Status” is enabled. We then use this information as a trigger to enable/disable a specifically developed Teams Meeting pascom client profile.

As any pascom app user who has ever used a pascom profile will know, the profiles can be setup to perform certain actions and the new MS Teams profile is no different. The first thing that the new profile does is to change your online presence within the pascom apps to “Teams Meeting”. This informs all your colleagues that you currently in a meeting and therefore unavailable. Should a colleague wish to contact you, your entry in the contact list will show that you are in a MS Teams meeting and will therefore help them with their decision making in that they could decide to request a call back, send you a quick chat message or simply wait until your meeting is over.

Image - pascom desktop app MS Teams Meeting Profile

The next thing the profile does is to change your device follow me settings to ensure that when the profile is active, all pascom calls to all your devices will be disabled. Doing so ensures that you will not receive any phone calls via the pascom apps, guaranteeing an interuption free meeting. What’s more, by deactivating calls, the teams meeting profile also eliminates any issues with headset connection sharing as you toggle between the two apps.

Image - pascom MS Teams Meeting Profile Settings

Updating the Teams Meeting profile according to requirements

The initial Teams Meeting profile is a server side profile and cannot be edited by app users. In most cases, this should be more than sufficient as most users do not want to be disturbed during their teams meetings and in 95% of the time a chat message should be more than enough.

Editing the Server Side MS Team Profile

As a pascom cloud phone system admin, if you think that the out-of-the-box pascom MS Team profile does not fulfil your organisations requirements, then you can edit the server-based profile actions. To do this, simply login into your pascom cloud phone system management UI, select and then edit the “Teams Meeting” under Teams > Client Profiles:

Image - pascom MS Teams Meeting Server Setting Update

A word of warning, if the server profile is edited, the changes made will affect ALL your pascom app users. If they all have the same requirements, then this may be sufficient for your purposes.

Adding Customer User-Defined MS Team Profiles

Should you and your users have differing requirements and preferences, then our suggestion would be to allow them to create their own profiles using the Teams Status connector as a trigger. By configuring your own Teams Metting client profile, the client will still recognise the MS365 user status and you will also have the ability to configure all your devices, calls and team membership settings precisely according to your requirments.

If you have not worked with profiles before, you can find out more about them, what they do, and how to add and edit client profiles in our Client Profiles HowTo Guide.

pascom Client Profiles How To Guide

1. Add A New Profile

In the settings menu, select Profile Settings and click the Image - add new profile and then configure how the profile should appear in the client, including name, colour and icon.

Image - Add custom pascom MS Teams Meeting profile

2. Configure Profile Actions

Under the Image - add new Actions tab, you can now define which actions you would like the profile to perform, for example change your follow me settings so that you are still available on your mobile, but only for internal users i.e. your colleagues.

Image - Add custom pascom MS Teams Meeting profile actions

3. Configure Profile Trigger

In order to activate your new profile automatically when you’re in a Teams Meeting, you will need to add the MS Teams Trigger. This is done under the Image - add MS Teams Trigger tab as follows:

Image - Add custom pascom MS Teams Meeting profile trigger

Once done, all you need to do is press save and your custom MS Teams profile is ready to go and the next time you enter a MS Teams meeting, your profile will automatically activate.

We’re here to help

If you have any questions about our new Microsoft Teams Integration, any other pascom app feature or the pascom cloud phone system, then we’re here to help, so just drop us a line and discover how we can help your business prepare for tomorrow’s workplace. Call us on +49 991 291691 0 and get started with your 30 day free cloud phone system trial today.

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Philipp Meixner, CEO
As a communications agency with just under 20 employees, the pascom phone system is perfect for us. The technical concept simply functions, which is what you want. The service is exceptional and always accessible (even if it is rarely needed) and as one of the agency’s business partners, we can only recommend pascom: open, straightforward, pleasant to work with - great. Thank you pascom!

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We chose pascom because their phone systems offer a sleek, easy-to-use UC client and administration UI whilst providing us with all the PBX and UC features, control and visibility that we could need from our business communications solution. As a result of our excellent experience, we are happy to recommend pascom phone systems to all our customers.

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When we make decisions regarding new systems, we want to make sure that we have both reins firmly in our hands. Therefore, it is essential to implement systems which adhere to OpenStandards, allowing us to seamlessly connect and integrate these into our existing systems. In addition, we require reliable suppliers, who are ready to customise their solutions to our requirements, which is why we chose pascom who offer exactly this service and more.

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We chose pascom as our telephony solution in part due to the scalability, flexibility and ease of deployment. In addition, the pascom platform functions perfectly with our digital guest directories in our rooms whilst offering the largest range of features at easily the most cost effective price compared to alternative solutions. A further deciding factor was the wide choice of compatible hardware that choosing pascom afforded us.

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My team and I pride ourselves on the level of excellent care we provide our guests. However, it can be distracting when the phone is always ringing and we constantly answer the same questions. Thanks to the pascom phone system, we have been able to set up an automated attendant self-service hotline which allows guests to quickly get answers and if required callers can be quickly and efficiently routed to an employee. The system greatly improves customer service with around-the-clock answers around opening times and courses and therefore reduces the strain on employees, ensuring we are free to cater to the needs of our on-site guests.


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