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pascom WombatDialer Integration Guide

pascom WombatDialer Integration Guide

Give Your ContactCenter A Boost with Loway’s WombatDialer and the pascom Phone System

Increase your Asterisk Contact Center productivity with pascom and the WombatDialer. Deploying a predictive dialling contact strategy enables businesses of all shapes and sizes to significantly increase their Contact Center productivity, maximise agent talk time and increase call penetration whilst enjoying greater campaign effectiveness.

How it Works

Deploying Loway’s WombatDialer in combination with our pascom phone system can dramatically increase your Telemarketing/Telesales campaign effectiveness, but how does it work? The WombatDialer automates the dialling process by dialling a pre determined list of numbers and then connecting all answered calls to your Call Center staff. Predictive dialling supports you in minimising agent waiting time between calls as well as maximising coverage and campaign effectiveness through increasing agent talk time and call penetration levels. Predictive dialling and intelligent rescheduling also deliver additional benefits in terms of increasing campaign coverage. By eliminating agents “cherry picking” numbers from the list and using the rescheduling capabilities, list contacts will be called repeatedly until they are reached. Thus ensuing significantly decreased dropped call ratios and increasing campaign coverage.

Moreover, deploying pascom and the WombatDialer together also provides agents with all their “must” have information before jumping into the call. The pascom IP PBX allows you to integrate and automatically opening additional platforms such as your ERP, CRM or Support Ticket systems as part of your agent workflows. On top of this, the WombatDialer is able to produce an array of detailed metrics regarding campaign performance, providing team leaders with access to real time performance data. This can then be used in combination with pascom’s in call coaching and recording tools to really boost team performance, helping your team deliver excellent customer service.

Another significant benefit of deploying pascom and the WombatDialer into your Center operations is the ability to gain control over and dramatically reduce hardware and capital expenditure. pascom’s fully integrated softphone simultaneously enables agents to work from anywhere, reducing both capital and hardware expenditure in terms of office space and hardware. Moreover, by eliminating manual dialling and increasing call penetration, the WombatDialer will help you increase current staff productivity and efficiency, thus ensuring greater ROI and promoting long term employment, office space and hardware cost savings.

However, the WombatDialer has so much more to offer than ContactCenter outbound predictive dialling. For example, by utilising the dialers' Telecasting capabilities, you can deliver targeted announcements with a pre recorded message to literally thousands of contacts almost simultaneously. Simply load the data into the WombatDialer and the configure your campaign end points suitably within both wombat and pascom, upload your message and start the campaign. The dialer and pascom will do the rest for you and will continue to do so, within the parameters you define, until all contacts are reached and informed.

For more information about pascom’s Call and Contact Centre functionality and the WombatDialer integration, please contact us on +49 991 26961 200 or visit our website.

For further information regarding the integration process, please refer to our detailed documentation.

Thousands of companies trust pascom to stay connected


Philipp Meixner, CEO
As a communications agency with just under 20 employees, the pascom phone system is perfect for us. The technical concept simply functions, which is what you want. The service is exceptional and always accessible (even if it is rarely needed) and as one of the agency’s business partners, we can only recommend pascom: open, straight forward, pleasant to work with - great. Thank you pascom!


Stephan Förderung, CEO
We chose pascom because their phone systems offer a sleek, easy to use UC client and administration UI whilst providing us with all the PBX and UC features, control and visibility that we could possibly need from our business communications solution. As a result of our excellent experience, we are happy to recommend pascom phone systems to all our customers.


Lars Hoeger, IT Director
When we make decisions regarding new systems, we want to make sure that we have both reins firmly in our hands. Therefore, it is essential to implement systems which adhere to OpenStandards, allowing us to seamlessly connect and integrate these to our existing systems. In addition, we require reliable suppliers, who are ready to customise their solutions to our requirements, which is why we chose pascom who offer exactly this service and more.


Kassandra Martin, Deputy Director & Reception Manager
We chose pascom as our telephony solution in part due to the scalability, flexibility and ease of deployment. In addition, the pascom platform functions perfectly with our digital guest directories in our rooms whilst offering the largest range of features at easily the most cost effective price compared to alternative solutions. A further deciding factor was the wide choice of compatible hardware that choosing pascom afforded us.

Wake & Camp Ruhlsdorf

Markus Gerlitzki, Managing Director
My team and I pride ourselves on the level of excellent care we provide our guests. However, it can be distracting when the phone is always ringing and we constantly answer the same questions. Thanks to the pascom phone system, we have been able to setup an automated self-service hotline which allows guests to quickly get answers and if required callers can be quickly and efficiently routed to an an employee. The system greatly improves customer service with around the clock answers around opening times and courses and therefore reduces the strain on employees, ensuring we are free to cater to the needs of our on-site guests.

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