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Asterisk Tutorial 31 - Basic Asterisk IVR Setup

Asterisk Tutorial 31 - Basic Asterisk IVR Setup

How to Configure a Basic Asterisk IVR Menu

Configuring an Interactive Voice Response (IVR) menu can be tricky at the best of times, but configuring an Asterisk IVR menu requires a certain amount of prior planning and knowledge of using the Asterisk Command Line Interface (CLI). Moreover, as we demonstrated in last week’s tutorial, your IVR needs to be not just okay, but excellent as IVRs are the first point of contact where an incoming caller starts to form an impression about your company — so it might be a good idea to also refer to our IVR best practices again to make sure you don’t make a rubbish IVR / AutoAttendant.

Mathias’ Top Tip

When configuring your IVR menus in Asterisk, it is essential that every level of your IVR menu has its own unique Context within your Dialplan. Otherwise, once an option number is used, you will not be able to use it again and you could well start sending your callers unintentionally to the back end of beyond of your dialplan which obviously would be very bad for customer service. Failing to do so will also have the negative impact of meaning that you will not be able to use the same extension again when configuring a different IVR menu.

Stay tuned for next time when we will build on this configuration, making it more advanced and how to configure timeout and invalid key entry actions.

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Final Word - We Upgrade Business Communications

A well-configured business phone system that oozes useful tools, delivers excellent audio quality and intuitive call flows will leave callers with a highly professional impression. The configuration options and application availability and how well they are utilized will have a decisive impact on the level of profressionalism when it comes to call management and therefore how your customers view your company. The switch to a pascom VoIP phone system solution provides the opportunity to not only upgrade your internal collaboration but also to redefine telephony in your company.

If you would like more information regarding pascom and our Asterisk based Software PBX, please visit our website or give the pascom team a call on +49 991 29691 0 to discuss your requirements and get started within minutes using our free hosted business VoIP phone system edition.

Until next time — Happy VoIPing!

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Philipp Meixner, CEO
As a communications agency with just under 20 employees, the pascom phone system is perfect for us. The technical concept simply functions, which is what you want. The service is exceptional and always accessible (even if it is rarely needed) and as one of the agency’s business partners, we can only recommend pascom: open, straightforward, pleasant to work with - great. Thank you pascom!

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Stephan Förderung, CEO
We chose pascom because their phone systems offer a sleek, easy-to-use UC client and administration UI whilst providing us with all the PBX and UC features, control and visibility that we could need from our business communications solution. As a result of our excellent experience, we are happy to recommend pascom phone systems to all our customers.

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Lars Hoeger, IT Director
When we make decisions regarding new systems, we want to make sure that we have both reins firmly in our hands. Therefore, it is essential to implement systems which adhere to OpenStandards, allowing us to seamlessly connect and integrate these into our existing systems. In addition, we require reliable suppliers, who are ready to customise their solutions to our requirements, which is why we chose pascom who offer exactly this service and more.

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Kassandra Martin, Deputy Director & Reception Manager
We chose pascom as our telephony solution in part due to the scalability, flexibility and ease of deployment. In addition, the pascom platform functions perfectly with our digital guest directories in our rooms whilst offering the largest range of features at easily the most cost effective price compared to alternative solutions. A further deciding factor was the wide choice of compatible hardware that choosing pascom afforded us.

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Wake & Camp Ruhlsdorf

Markus Gerlitzki, Managing Director
My team and I pride ourselves on the level of excellent care we provide our guests. However, it can be distracting when the phone is always ringing and we constantly answer the same questions. Thanks to the pascom phone system, we have been able to set up an automated attendant self-service hotline which allows guests to quickly get answers and if required callers can be quickly and efficiently routed to an employee. The system greatly improves customer service with around-the-clock answers around opening times and courses and therefore reduces the strain on employees, ensuring we are free to cater to the needs of our on-site guests.


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