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pascom Partner Summit 2019 Review

pascom Partner Summit 2019 Review

pascom Resellers Kick Off 2019 at Annual Partner Summit

Let me start by saying a massive thank you to all our pascom phone system resellers and partner summit sponsors who joined us in Regensburg last week. Despite the wintery conditions that have held a vice like grip over parts of Bavaria, Austria and Switzerland during the previous weeks, we enjoyed a 95% attendance – which I have to say is top draw stuff!

News from the Summit

First and foremost, the pascom partner summit continues to grow which is obviously exciting in of itself. In 2019, the audience grew by a significant 118%, which just goes to show that we love engaging with our partners and we will strive to continue in this fashion in everything we do.

Furthermore, the stats and the feedback paint a colourful picture. As reported by Mathias Pasquay during his review and roadmap segment, compared to the same period in 2017, the statistics confirm that since the release of pascom 18 and the restructuring of our business model, we have enjoyed positive growth in all aspects of our business. Beyond this, the partner feedback sessions reaffirmed that the changes to our licensing, partner programme and telephony platform, which we introduced with pascom 18, have all combined to bolster partner sales successes, which is obviously fantastic to hear!

pascom partner summit 2019

Coinciding with the summit, we also release pascom phone system version 18.04, which incidentally also includes the option of automatically setting up a free peoplefone SIP trunk account including 10 € of Airtime. Coupled with the ease and speed with which it is now possible to setup up a new free instance, this new functionality and collaboration with peoplefone serves to provide all new potential customers with an out of the box telephony solution that can be put into operation almost immediately.

Cloud is Now Mainstream

A notable growth area that we have witnessed since the release of pascom 18 is in the adoption of cloud telephony solutions which has grown a whopping 1000 + percent! Okay, this figure is somewhat exaggerated by the fact that previous cloud sales were not monumental, but it just goes to show that customer acceptance of cloud telephony across the D-A-CH region is on the rise and is now well and truly mainstream. Therefore, it goes without saying that the response to hosting being included in the licence fee and not as an additional add-on for customers was also overwhelmingly positive.

pascom partner summit 2019

Workshops and Networking

pascom 18 is still relatively new, meaning that existing partners likely have a number of customers still on the older pascom 17 platform. So it is just as well then that the team where on hand to deliver a pascom 18 migration workshop, performing a step by step migration to clearly demonstrate how existing customers can switch to the new platform and therefore enjoy even greater added value from their communications solution.

Throughout the event, we also played host to leading telecommunication industry names including VoIP phone and DECT solution specialists Snom, Mitel, Grandstream and Yealink as well as SIP carrier partners Easybell, peoplefone and HFO Telecom. As usual, the Sponsor Podium was well used by our audience, who benefited from the insider insight of our technology partners as well as grasped the opportunity to inform themselves on the latest goings on and trends within the industry.

In addition, ample time was planned into the agenda to allow our resellers and technology partners to get in some networking and delve into one to one discussions concerning particular products or projects. In the exhibition area, Snom was a particularly well-visited sponsor stand this year. Perhaps unsurprisingly so, as not only do the new Snom devices have plenty to shout about, but the team in Berlin also graciously offered to give away a top of the range Snom D385 VoIP phone to each and every attendee – an action that was particularly well received as you can imagine.

The Future of Business Communications

A hot topic throughout the show was of course the future of business communications and the pascom product development roadmap. With the ISDN shutdown and the transition to All IP and Cloud platforms still impacting todays’ market, the obvious question on everyone’s mind was “what’s next”? Well for the time being it seems that our resellers and technology partners agree, it doesn’t appear that the way we communicate will undergo any radical transformation in the very near future. The desktop phone is not going to die overnight, SIP trunking adoption will continue and the trend towards a more mobile, more collaboration, more service orientated infrastructure will continue gaining momentum.

For full details of the pascom roadmap, well they are classified and don’t belong in the public domain, so you will just have to gain clearance and attend one of our partner events to find out more.

Thousands of companies trust pascom to stay connected


Philipp Meixner, CEO
As a communications agency with just under 20 employees, the pascom phone system is perfect for us. The technical concept simply functions, which is what you want. The service is exceptional and always accessible (even if it is rarely needed) and as one of the agency’s business partners, we can only recommend pascom: open, straight forward, pleasant to work with - great. Thank you pascom!


Stephan Förderung, CEO
We chose pascom because their phone systems offer a sleek, easy to use UC client and administration UI whilst providing us with all the PBX and UC features, control and visibility that we could possibly need from our business communications solution. As a result of our excellent experience, we are happy to recommend pascom phone systems to all our customers.


Lars Hoeger, IT Director
When we make decisions regarding new systems, we want to make sure that we have both reins firmly in our hands. Therefore, it is essential to implement systems which adhere to OpenStandards, allowing us to seamlessly connect and integrate these to our existing systems. In addition, we require reliable suppliers, who are ready to customise their solutions to our requirements, which is why we chose pascom who offer exactly this service and more.


Kassandra Martin, Deputy Director & Reception Manager
We chose pascom as our telephony solution in part due to the scalability, flexibility and ease of deployment. In addition, the pascom platform functions perfectly with our digital guest directories in our rooms whilst offering the largest range of features at easily the most cost effective price compared to alternative solutions. A further deciding factor was the wide choice of compatible hardware that choosing pascom afforded us.

Wake & Camp Ruhlsdorf

Markus Gerlitzki, Managing Director
My team and I pride ourselves on the level of excellent care we provide our guests. However, it can be distracting when the phone is always ringing and we constantly answer the same questions. Thanks to the pascom phone system, we have been able to setup an automated self-service hotline which allows guests to quickly get answers and if required callers can be quickly and efficiently routed to an an employee. The system greatly improves customer service with around the clock answers around opening times and courses and therefore reduces the strain on employees, ensuring we are free to cater to the needs of our on-site guests.

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