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Asterisk Tutorial 16 - Asterisk Voicemail Basics

Asterisk Tutorial 16 - Asterisk Voicemail Basics

Introducing Asterisk Phone Systems – Asterisk Voicemail Basics

It’s time to take a look at and get to grips with configuring our demo Asterisk Voicemail system. Which of course means setting up that dreaded beep, where no one really knows what to say afterwards, and often quickly mumble something indiscernible due to some unfathomable discomfort associated with talking to a machine.

However, one should never underestimate the importance of voicemails to every day communication. The proper configuration is an essential element of any business communications platform – so check out our tutorial below covering the basics of Asterisk Voicemail setup.

Tips to Remember

Make a copy of the original voicemail.conf file using the command cp voicemail.conf voicemail.conf.orig before you start configuring any voicemail boxes. This will help you during the configuration, as you will be able to remove all the surplus information. This will give you a cleaner and more usable overview of your setup. When saving the new file, remember to give it a memorable name. Doing so will ensure that all the information contained within voicemail.conf can be accessed at a later point in time should you need to do so.

Also remember to include an e-mail address, so that your voicemails can be sent as an attachment to your e-mail. You could store your Voicemails on a local storage, which would mean that you would have to call your voicemail in order to retrieve messages, which as we all know is sometimes easier said that done.

Moreover, when configuring your voicemail accounts, it is worth using the user extension as the voicemail box number. Doing so has practical benefits for both testing purposes and in productive systems. For example, they are obviously memorable information related to users, which will be facilitate and simplify your dialplan voicemail configurations, which we will discuss next time.

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Final Word

A well-configured business phone system that oozes useful tools, delivers excellent audio quality and intuitive call flows will leave callers with a highly professional impression. The configuration options and application availability and how well they are utilized will have a decisive impact on how professionally you manage your calls and therefore how your customers view your company. The switch to a pascom VoIP phone system solution provides the opportunity to not only upgrade your internal collaboration but also to redefine telephony in your company.

If you would like more information regarding pascom and our Asterisk based Software PBX, please visit our website or give the pascom team a call on +49 991 29691 0 to discuss your requirements and get started within minutes using our free hosted business VoIP phone system edition.

Thousands of companies trust pascom to stay connected

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Philipp Meixner, CEO
As a communications agency with just under 20 employees, the pascom phone system is perfect for us. The technical concept simply functions, which is what you want. The service is exceptional and always accessible (even if it is rarely needed) and as one of the agency’s business partners, we can only recommend pascom: open, straightforward, pleasant to work with - great. Thank you pascom!

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Stephan Förderung, CEO
We chose pascom because their phone systems offer a sleek, easy-to-use UC client and administration UI whilst providing us with all the PBX and UC features, control and visibility that we could need from our business communications solution. As a result of our excellent experience, we are happy to recommend pascom phone systems to all our customers.

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Lars Hoeger, IT Director
When we make decisions regarding new systems, we want to make sure that we have both reins firmly in our hands. Therefore, it is essential to implement systems which adhere to OpenStandards, allowing us to seamlessly connect and integrate these into our existing systems. In addition, we require reliable suppliers, who are ready to customise their solutions to our requirements, which is why we chose pascom who offer exactly this service and more.

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Kassandra Martin, Deputy Director & Reception Manager
We chose pascom as our telephony solution in part due to the scalability, flexibility and ease of deployment. In addition, the pascom platform functions perfectly with our digital guest directories in our rooms whilst offering the largest range of features at easily the most cost effective price compared to alternative solutions. A further deciding factor was the wide choice of compatible hardware that choosing pascom afforded us.

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Wake & Camp Ruhlsdorf

Markus Gerlitzki, Managing Director
My team and I pride ourselves on the level of excellent care we provide our guests. However, it can be distracting when the phone is always ringing and we constantly answer the same questions. Thanks to the pascom phone system, we have been able to set up an automated attendant self-service hotline which allows guests to quickly get answers and if required callers can be quickly and efficiently routed to an employee. The system greatly improves customer service with around-the-clock answers around opening times and courses and therefore reduces the strain on employees, ensuring we are free to cater to the needs of our on-site guests.

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