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Asterisk Tutorial 08 - Asterisk Dialplan Shortcuts

Asterisk Tutorial 08 - Asterisk Dialplan Shortcuts

Introducing Asterisk Phone Systems – Dialplan Shortcuts

Welcome to the latest Introducing Asterisk phone systems episode from the VoIP Guys. Today’s episode is a more in depth Asterisk dialplan Tutorial, which demonstrates a few shortcuts on how to simplify the dialplan configuration process. While the term shortcuts can often be linked with not doing something as fully or efficiently as one should, this is not the case here. Today’s episode concentrates on how to help you eliminate and reduce unnecessary coding and editing.

Starting where we left off, we explain how to setup the CDR (Call Detail Record) .CSV file to eliminate the error we encountered at the end of our previous episode.

Example shortcuts include how to avoid having to renumber or edit multiple lines of code as a result of adding a new line of code within your dialplan or changing a user extension number. These tips are extremely useful in speeding up the configuration process, but also have equal worth in the future when you may be required to make changes to the code, as the video illustrates (ca. 5 mins into the video).

True to form, we finished today’s session with another error that was caused by my Snom telephone trying to load and start the SRTP (Secure Real-time Transport Protocol) security, which we have not yet configured. Security will be the topic of a future tutorial, where we will discuss the options available and demonstrate how to configure them.

Final Word

A well-configured business phone system that oozes useful tools, delivers excellent audio quality and intuitive call flows will leave callers with a highly professional impression. The configuration options and application availability and how well they are utilized will have a decisive impact on how professionally you manage your calls and therefore how your customers view your company. The switch to a pascom VoIP phone system solution provides the opportunity to not only upgrade your internal collaboration but also to redefine telephony in your company.

If you would like more information regarding pascom and our Asterisk based Software PBX, please visit our website or give the pascom team a call on +49 991 29691 0 to discuss your requirements and get started within minutes using our free hosted business VoIP phone system edition.

Thousands of companies trust pascom to stay connected

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Philipp Meixner, CEO
As a communications agency with just under 20 employees, the pascom phone system is perfect for us. The technical concept simply functions, which is what you want. The service is exceptional and always accessible (even if it is rarely needed) and as one of the agency’s business partners, we can only recommend pascom: open, straightforward, pleasant to work with - great. Thank you pascom!

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Stephan Förderung, CEO
We chose pascom because their phone systems offer a sleek, easy-to-use UC client and administration UI whilst providing us with all the PBX and UC features, control and visibility that we could need from our business communications solution. As a result of our excellent experience, we are happy to recommend pascom phone systems to all our customers.

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Lars Hoeger, IT Director
When we make decisions regarding new systems, we want to make sure that we have both reins firmly in our hands. Therefore, it is essential to implement systems which adhere to OpenStandards, allowing us to seamlessly connect and integrate these into our existing systems. In addition, we require reliable suppliers, who are ready to customise their solutions to our requirements, which is why we chose pascom who offer exactly this service and more.

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Kassandra Martin, Deputy Director & Reception Manager
We chose pascom as our telephony solution in part due to the scalability, flexibility and ease of deployment. In addition, the pascom platform functions perfectly with our digital guest directories in our rooms whilst offering the largest range of features at easily the most cost effective price compared to alternative solutions. A further deciding factor was the wide choice of compatible hardware that choosing pascom afforded us.

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Wake & Camp Ruhlsdorf

Markus Gerlitzki, Managing Director
My team and I pride ourselves on the level of excellent care we provide our guests. However, it can be distracting when the phone is always ringing and we constantly answer the same questions. Thanks to the pascom phone system, we have been able to set up an automated attendant self-service hotline which allows guests to quickly get answers and if required callers can be quickly and efficiently routed to an employee. The system greatly improves customer service with around-the-clock answers around opening times and courses and therefore reduces the strain on employees, ensuring we are free to cater to the needs of our on-site guests.

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