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How Unified Communications Can Boost Employee Productivity

How Unified Communications Can Boost Employee Productivity

Workplaces around the globe are shifting towards digital at a rapid pace. With more remote work arrangements and international teams becoming commonplace, it’s no surprise that Unified Communications (UC) are becoming more prevalent. Research by Nemertes on the use of Unified Communications as a Service (UCaaS) reveals that 19.1% of all companies are already employing UCaaS. In fact, the UC industry is projected to reach a value of €65 billion (£55.97 billion) by 2024. And these companies are taking the leap because it’s a great way to maximise resources, both financial and human.

Understanding Unified Communications

UC is the integration of all business communications. In traditional businesses, workers use multiple channels to interact with each other and with customers. In a single day, a business uses e-mails, phone calls, faxes, and instant messaging – all on separate channels. With UC technology, they are all streamlined into a single platform so workers won’t have to keep shifting between different devices and software. Another reason why UC has become so popular is its benefits to the daily workflow.

How Unified Communications boosts productivity

It makes files extremely accessible

Sharing files through e-mails is time-consuming, not to mention impractical. Naturally, there would be a lot of back-and-forth. This poses a high risk when it comes to miscommunication, lost files, and confusion. UC comes with collaboration tools. The tools securely store files within the UC platform. Come time for sharing, files are transferred smoothly to recipients or collaboration groups. This gives instant access to anyone that needs it within the organisation, wherever they may be working from. UC even has screen-sharing capabilities that let the point person apply live edits. Coupled with video conferences, this simplifies the collaborative process immensely. It delivers visual cues, ensuring that teams are all on the same page.

It lets you refocus on value-adding tasks

Establishing lines of communication usually takes several steps, but UC reduces this immensely. A guide on working from home by James Gonzales emphasises how new apps and technology enhance the way you do previously time-consuming tasks, particularly when it comes to collaborative work. With UC, you can reach team members quicker, and through whichever device you’re using. This cuts down on the time it takes to make calls or send files back and forth. It frees you up to do more value-adding tasks that can’t be automated, like tasks that require critical thinking or planning.

It allows for greater mobility

The future of work is remote, or at least a mix of remote and in-person arrangements. As a Workplace Insight column on hybrid working reports, 53% of organisations are adopting hybrid arrangements (only 1-3 days in the office); and 14% say that they’re shifting to remote work completely. Luckily, UC has robust mobility features that keep teams connected no matter where they are. UC phone systems aren’t limited by physical spaces. They offer mobile communication dashboards on smartphones and online video conferencing tools. This ensures that team members are always available to each other during work hours, doing away with waiting times.

It streamlines different communication formats

Business communication can come in different formats, especially when one end is outside of the organisation. Thanks to UC technology like the pascom business phone system and Unified Communications, you won’t be missing any important messages again. Its fax and voicemail-to-email feature, in particular, allows your business to be more intuitive. Even if you’re communicating with a client or supplier that still uses faxes or voicemail, they can be sent automatically to your e-mail inbox as an audio file. This means you won’t need other communication devices, as UC streamlines lots of different formats to the one that’s most accessible for your team.

Unified Communications can be a game-changer for businesses, especially as you are entering a highly competitive digital world.

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Article written by: Roanne Judson
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Philipp Meixner, CEO
As a communications agency with just under 20 employees, the pascom phone system is perfect for us. The technical concept simply functions, which is what you want. The service is exceptional and always accessible (even if it is rarely needed) and as one of the agency’s business partners, we can only recommend pascom: open, straightforward, pleasant to work with - great. Thank you pascom!

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Stephan Förderung, CEO
We chose pascom because their phone systems offer a sleek, easy-to-use UC client and administration UI whilst providing us with all the PBX and UC features, control and visibility that we could need from our business communications solution. As a result of our excellent experience, we are happy to recommend pascom phone systems to all our customers.

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Lars Hoeger, IT Director
When we make decisions regarding new systems, we want to make sure that we have both reins firmly in our hands. Therefore, it is essential to implement systems which adhere to OpenStandards, allowing us to seamlessly connect and integrate these into our existing systems. In addition, we require reliable suppliers, who are ready to customise their solutions to our requirements, which is why we chose pascom who offer exactly this service and more.

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Kassandra Martin, Deputy Director & Reception Manager
We chose pascom as our telephony solution in part due to the scalability, flexibility and ease of deployment. In addition, the pascom platform functions perfectly with our digital guest directories in our rooms whilst offering the largest range of features at easily the most cost effective price compared to alternative solutions. A further deciding factor was the wide choice of compatible hardware that choosing pascom afforded us.

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Wake & Camp Ruhlsdorf

Markus Gerlitzki, Managing Director
My team and I pride ourselves on the level of excellent care we provide our guests. However, it can be distracting when the phone is always ringing and we constantly answer the same questions. Thanks to the pascom phone system, we have been able to set up an automated attendant self-service hotline which allows guests to quickly get answers and if required callers can be quickly and efficiently routed to an employee. The system greatly improves customer service with around-the-clock answers around opening times and courses and therefore reduces the strain on employees, ensuring we are free to cater to the needs of our on-site guests.

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