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Merry Christmas from pascom

Merry Christmas from pascom

Merry Christmas and a Happy New Year From pascom

The festive season is fast approaching and before we head off for the holidays, we just wanted to take this opportunity to thank all our customers and partners for yet another excellent year and wish you all a very Merry Christmas and a Happy New Year 2020.

Christmas Opening Times and Support

Throughout the holiday season, our offices will be closed from Monday 23rd December 2019 and reopen again on Thursday 2nd January 2020. The pascom Support Hotline will be staffed throughout the holidays, meaning our pascom customers will still be able to access our support services throughout the holidays. For response times, please refer to your pascom Service Level Agreements.

Is your phone system ready for the holidays?

As we build up to the holidays, businesses of all shapes and sizes are preparing their business communications platform for the festive season. Depending on your business model, this will entail a number of changes to the normal configuration.

Business Hours, Holiday Checks & Prompts

Such a change would include updating your opening hours and time checks to reflect your business hours during the Christmas / New Year period. Another consideration would be to update your phone system prompts to festively greet callers and provide additional information such as opening hours.

Reduce Staff Attrition with Intelligent Queueing

If you operate a larger business, particularly in the retail sector, peak seasons such as Christmas will undoubtedly add additional strain to your Contact Centre operations. Many factors such as staff holidays, increased call volumes, holiday public transport time plans, and even the weather can affect your staffing levels and staff workloads. Through using intelligent call routing, customers can be directly routed to the correct agent, improving first call resolution and improving your overall customer and employee experiences (CX / EX), which directly impacts your bottom line.

Enhance CX with Call Labels & Analytics

For contact centre agents, utilising technologies such as “Call Labels” will provide them with essential caller information before they even answer, allowing agents to personally greet callers and avoid time consuming questions that irritate callers. Meanwhile, Customer Service and Contact Centre managers can use wallboards to view real-time call data and performance information enabling them to detect and immediately to detect and react to changes in volumes or behaviours.

Enhance Employee Experiences with Unified Communications

Through enabling Unified Communication tools such as softphones, desktop / mobile UC and team messaging, your employees and customer service team can be available from anywhere, meaning that no matter what, if needs be they are available, can deliver excellent customer service AND still enjoy the holidays.

No matter which changes you should be making to your phone system, our best advice is to consider both what is good for your customers and what is good for your employees. Being experience centric ensures that employees have all the tools to do the job effectively and therefore improve employee satisfaction. This in turn will boost your customer satisfaction and therefore positively affect your bottom line.

Merry Christmas and see you in 2020!

Thousands of companies trust pascom to stay connected

Logo - Amparex pascom Customer reference
Logo - KiKxxL pascom Call Centre Customer reference
Logo - Hotel Weitblick pascom Customer reference
Logo - Wake & Camp pascom Customer reference

seitenwind

Philipp Meixner, CEO
As a communications agency with just under 20 employees, the pascom phone system is perfect for us. The technical concept simply functions, which is what you want. The service is exceptional and always accessible (even if it is rarely needed) and as one of the agency’s business partners, we can only recommend pascom: open, straightforward, pleasant to work with - great. Thank you pascom!

Logo - Amparex pascom Customer reference

AMPAREX

Stephan Förderung, CEO
We chose pascom because their phone systems offer a sleek, easy-to-use UC client and administration UI whilst providing us with all the PBX and UC features, control and visibility that we could need from our business communications solution. As a result of our excellent experience, we are happy to recommend pascom phone systems to all our customers.

Logo - KiKxxL pascom Call Centre Customer reference

KiKxxl

Lars Hoeger, IT Director
When we make decisions regarding new systems, we want to make sure that we have both reins firmly in our hands. Therefore, it is essential to implement systems which adhere to OpenStandards, allowing us to seamlessly connect and integrate these into our existing systems. In addition, we require reliable suppliers, who are ready to customise their solutions to our requirements, which is why we chose pascom who offer exactly this service and more.

Logo - Hotel Weitblick pascom Customer reference

Weitblick

Kassandra Martin, Deputy Director & Reception Manager
We chose pascom as our telephony solution in part due to the scalability, flexibility and ease of deployment. In addition, the pascom platform functions perfectly with our digital guest directories in our rooms whilst offering the largest range of features at easily the most cost effective price compared to alternative solutions. A further deciding factor was the wide choice of compatible hardware that choosing pascom afforded us.

Logo - Wake & Camp pascom Customer reference

Wake & Camp Ruhlsdorf

Markus Gerlitzki, Managing Director
My team and I pride ourselves on the level of excellent care we provide our guests. However, it can be distracting when the phone is always ringing and we constantly answer the same questions. Thanks to the pascom phone system, we have been able to set up an automated attendant self-service hotline which allows guests to quickly get answers and if required callers can be quickly and efficiently routed to an employee. The system greatly improves customer service with around-the-clock answers around opening times and courses and therefore reduces the strain on employees, ensuring we are free to cater to the needs of our on-site guests.


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