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Benefits of Unified Communications as a Service

Benefits of Unified Communications as a Service

What is Unified Communications as a Service (UCaaS)

A few weeks ago, we took a look at What is Unified Communications and explored the various business features that when combined together in a unified, centralised communications hub can perform an essential role in driving business productivity and promote employee collaboration. As briefly touched upon, Unified Communications (UC) solutions come in many different guises, one of which incorporates the increasingly popular “as a Service” model, hence UCaaS.

Unified Communications as a Service (UCaaS) Benefits

On the surface, it is believed that the primary benefit of UCaaS (and as a Service models in general) is they support businesses in lowering capital expenditure by spreading costs over a period of time (monthly, quarterly or annually) usually by subscribing to a cloud UC solution. While this is definitely a valid argument, UCaaS solutions provide businesses with considerably more noteworthy benefits beyond spreading costs.

Cloud Collaboration

Unified Communications are great for promoting employee collaboration whether in the form of instant messaging, file transfers or video and audio conferencing. Cloud based UC solutions provide anywhere anytime access and therefore greatly simplify remote and HomeOffice employee access. In turn, UCaaS and UC phone systems provide finger tip desktop access to essential company data such as phone books and call histories thus ensuring that your team is kept up to date at all times.

The advent of the smartphone has contributed massively to the modern workplace transformation. As such, any UC phone system vendor worth their salt will also provide mobile UC apps. Mobile VoIP and UC apps deliver the same UC functionality as their desktop counterparts and therefore further promote collaboration, boost employee productivity and as an added benefit are a great business continuity resource.

Cloud Connectivity

Of course, such tools are all available as an on-premise solution and it is also true that anywhere anytime access to on-premise solutions can be delivered via the company’s Virtual Private Network (VPN) for example. Whereas with top notch UCaaS solutions, anywhere anytime connectivity is accomplished with ease as long as an internet connection.

A case in point could be that the head office ISP is experiencing service disruptions, remote worker phone system access is unlikely to be affected (unless they have the same provider) and even if they are, all the tools needed to connect and continue working can be found on employee smartphones or tablets.

In addition, moving a company’s infrastructure to the cloud with solutions such as hosted UC phone system on site or internal connectivity issues can be eliminated as an obstacle in that as long as phone system users have an internet connection they will be able to connect from anywhere.

In addition to this, not only will business no longer need to manage and maintain the VPN infrastructure, they can also greatly minimise on-site hardware requirements as well as significantly reducing admin workloads and ongoing hardware maintenance costs.

Cloud Redundancy

One of the major concerns that businesses have surrounding cloud solutions is that of Redundancy and Resiliency. Definitely a legitimate concern, particularly when it comes to voice and UC. Therefore, making enquiries to provider redundancy / resiliency safeguards as well as uptime statistics is highly recommended when choosing your solutions vendor.

On the other hand, let’s consider for a moment which scenario has the greater risk of downtime; a business office building or a DataCenter? An office building built where it is practical and cost effective to do so or a DataCenter that is strategically located away from high risk areas, built to withstand extreme weather conditions and that employs the most stringent of “clean room” and security standards? It is far more likely that a business’ internal infrastructure will experience downtime compared to a DataCenters infrastructure.

Even if the head office goes down, your team will be able to remain productive, your customers will still be able to contact you and most importantly they will likely not even notice that your business is experiencing any form of downtime. As we all know there is nothing worse for business than when a customer cannot reach you.

Sadly, hosted telephony and UCaaS solutions are not applicable in every scenario. Take a production facility relying on the man down feature of a DECT handset - with all the production machinery and the risks involved when working in such an environment, a certain level of on-premise redundancy infrastructure must exist in order to ensure that the internal systems can communicate with one another.

Cloud Profitability

As alluded to, UCaaS solutions are a great resource for reducing operating costs such as minimising administrative and infrastructure maintenance costs to elminating upfront capital expenditure in many cases. Then there is the fact that UCaaS and cloud solutions are inherently easier and more cost effective to scale compared to on-premise solutions, i.e. no additional server resources or hardware are required, the ongoing cost savings can be considerable.

Combined with the productivity and business continuity gains that hosted telephony and Cloud Unified Communications have to offer, making the switch to a UCaaS solution can also be a driver for spurring both bottom line and top line growth and increasing a company’s profitability.


There are many upshots to cloud and cloud Unified Communications which do not stem from cost. Looking at UCaaS solutions as a tool to streamline organisational processes to increase revenue from increased productivity and improved performance as well as reducing CapEx is the way forward. As always there is a but and in the case of Cloud Telephony and UC, it’s a big one - due care and attention needs to be paid to whether or not UCaaS and hosted phone systems are suitable for your business.

If you are unsure or have any questions, please contact one our consultants who will be more than happy to talk through your project with you and advise you on how our cloud or on-premise telephony solutions can support you in upgrading your business communications.

Thousands of companies trust pascom to stay connected

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Philipp Meixner, CEO
As a communications agency with just under 20 employees, the pascom phone system is perfect for us. The technical concept simply functions, which is what you want. The service is exceptional and always accessible (even if it is rarely needed) and as one of the agency’s business partners, we can only recommend pascom: open, straight forward, pleasant to work with - great. Thank you pascom!

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Stephan Förderung, CEO
We chose pascom because their phone systems offer a sleek, easy to use UC client and administration UI whilst providing us with all the PBX and UC features, control and visibility that we could possibly need from our business communications solution. As a result of our excellent experience, we are happy to recommend pascom phone systems to all our customers.

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Lars Hoeger, IT Director
When we make decisions regarding new systems, we want to make sure that we have both reins firmly in our hands. Therefore, it is essential to implement systems which adhere to OpenStandards, allowing us to seamlessly connect and integrate these to our existing systems. In addition, we require reliable suppliers, who are ready to customise their solutions to our requirements, which is why we chose pascom who offer exactly this service and more.

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Kassandra Martin, Deputy Director & Reception Manager
We chose pascom as our telephony solution in part due to the scalability, flexibility and ease of deployment. In addition, the pascom platform functions perfectly with our digital guest directories in our rooms whilst offering the largest range of features at easily the most cost effective price compared to alternative solutions. A further deciding factor was the wide choice of compatible hardware that choosing pascom afforded us.

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Wake & Camp Ruhlsdorf

Markus Gerlitzki, Managing Director
My team and I pride ourselves on the level of excellent care we provide our guests. However, it can be distracting when the phone is always ringing and we constantly answer the same questions. Thanks to the pascom phone system, we have been able to setup an automated self-service hotline which allows guests to quickly get answers and if required callers can be quickly and efficiently routed to an an employee. The system greatly improves customer service with around the clock answers around opening times and courses and therefore reduces the strain on employees, ensuring we are free to cater to the needs of our on-site guests.

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