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HomeOffice and the Future of Work

HomeOffice and the Future of Work

HomeOffice Working and the Role of Unified Communications

The topic of HomeOffice working is everywhere these days and given the circumstances, it is entirely understandable. It is important to note that the idea is nothing “new”. Even before the current COVID-19 outbreak, there was already considerable hype surrounding working from home and the future of work - just look back to our 2015 post on HomeOffice working best practices - and the reason is simple; times have changed and now we have the technology to easily work from home or anywhere for that matter.

UCC and HomeOffice Working

Every communication app we use in our private lives is geared around convenience, speed, and efficiency, so why should the world of business communications be any different? The problem is, the business world is different and therefore requires a different set of tools that deliver the same ease of use but within a controlled, productive environment - and this is where Unified Communications and Collaboration (UCC) fits in.

First and foremost, central to any successful UCC strategy is that it works for everyone with a minimum of fuss. That means catering for each user preference and as the name suggests unifying all the required channels into a single, intuitive application. Taking a selection of apps for each collaboration channel won’t cut it. Such a UCC adoption is costly, time-consuming and can damage productivity as users toggle through multiple platforms for voice, video, chat and team collaboration.

Secondly, as opposed to on-premise solutions that often require VPN infrastructures (or at least an element of port forwarding and network modifications), cloud-based unified communications make connecting remote workers extremely simple. The advent of the softphone integrated into desktop and mobile VoIP apps has enabled users to be reachable on their office phone number from anywhere - all they need is a good Internet connection and a headset.

Finally, additional UCC tools such as presence information, chat, video conferencing and screen sharing all serve to ensure that employees have all the tools required at their fingertips no matter where they are or which device they are using. The result is that teams can continue to collaborate and remain accessible to their customers. Aside from the Business Continuity benefits, such platforms deliver, there a multitude of reasons to switch to a cloud-based Unified Communications phone system solution. Examples range from improving employee engagement and boosting productivity through to increasing your organisation’s reach when it comes to attracting new business and retaining the most talented employees.

We’re here to help

As mentioned, the HomeOffice working trend is nothing new. Neither are the numerous benefits of adopting a well developed and managed Unified Communications strategy. That said, with the current Coronavirus pandemic is forcing businesses to react and rightly so. Protecting the health of employees is paramount and helps protect the wider community. Another aspect that businesses must consider is that by protecting their business, they are also protecting employee incomes which is essential for minimising the potential future economic impact.

If you would like to know more about how pascom can help your business throughout this difficult time and beyond, then give us a call (+49 991 291691 0) and get started with our free cloud phone system edition.

Thousands of companies trust pascom to stay connected

Logo - Amparex pascom Customer reference
Logo - KiKxxL pascom Call Centre Customer reference
Logo - Hotel Weitblick pascom Customer reference
Logo - Wake & Camp pascom Customer reference


Philipp Meixner, CEO
As a communications agency with just under 20 employees, the pascom phone system is perfect for us. The technical concept simply functions, which is what you want. The service is exceptional and always accessible (even if it is rarely needed) and as one of the agency’s business partners, we can only recommend pascom: open, straight forward, pleasant to work with - great. Thank you pascom!

Logo - Amparex pascom Customer reference


Stephan Förderung, CEO
We chose pascom because their phone systems offer a sleek, easy to use UC client and administration UI whilst providing us with all the PBX and UC features, control and visibility that we could possibly need from our business communications solution. As a result of our excellent experience, we are happy to recommend pascom phone systems to all our customers.

Logo - KiKxxL pascom Call Centre Customer reference


Lars Hoeger, IT Director
When we make decisions regarding new systems, we want to make sure that we have both reins firmly in our hands. Therefore, it is essential to implement systems which adhere to OpenStandards, allowing us to seamlessly connect and integrate these to our existing systems. In addition, we require reliable suppliers, who are ready to customise their solutions to our requirements, which is why we chose pascom who offer exactly this service and more.

Logo - Hotel Weitblick pascom Customer reference


Kassandra Martin, Deputy Director & Reception Manager
We chose pascom as our telephony solution in part due to the scalability, flexibility and ease of deployment. In addition, the pascom platform functions perfectly with our digital guest directories in our rooms whilst offering the largest range of features at easily the most cost effective price compared to alternative solutions. A further deciding factor was the wide choice of compatible hardware that choosing pascom afforded us.

Logo - Wake & Camp pascom Customer reference

Wake & Camp Ruhlsdorf

Markus Gerlitzki, Managing Director
My team and I pride ourselves on the level of excellent care we provide our guests. However, it can be distracting when the phone is always ringing and we constantly answer the same questions. Thanks to the pascom phone system, we have been able to setup an automated self-service hotline which allows guests to quickly get answers and if required callers can be quickly and efficiently routed to an an employee. The system greatly improves customer service with around the clock answers around opening times and courses and therefore reduces the strain on employees, ensuring we are free to cater to the needs of our on-site guests.

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