James Barton

A self confessed travel nut, I enjoy experiencing new places, cultures and meeting new people. I have always been an expat having spent many years living in various countries across the globe and therefore have family & friends scattered around the world. As such, I rely on the numerous benefits VoIP provides to be able to stay in touch with friends and family both abroad and back home - wherever home may be.

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Time-of-Day Call Routing

Time-of-Day Call Routing

What is Time-of-Day Call Routing? Time-of-day Call Routing is a business phone system feature that allows calls to be handled differently according to the time of day or even on specific days and dates using so called Action Conditions or Time Conditions, i.

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pascom Partner Summit 2024

pascom Partner Summit 2024

The pascom Partner Summit 2024 in review July 2nd, 2024 | Deggendorf, Germany - pascom GmbH, a leading developer of cloud business phone systems, last week celebrated their 10th annual pascom Partner Summit together with the company’s channel partners from across the DACH Region.

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pascom ONE Snom D8XX interoperability

pascom ONE Snom D8XX interoperability

pascom add Snom’s D8XX series of desktop VoIP phones to their portfolio of supported handsets to provide customers with greater choice and flexibility in designing their modern, professional business communications solutions.

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Cloud PBX

Cloud PBX

What is a Cloud PBX? A Cloud PBX is a phone system hosted in the cloud, allowing businesses to make and receive calls through the internet.

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Private Branch Exchange

Private Branch Exchange

What does PBX stand for? What is a PBX system? PBX, or Private Branch Exchange, is a business phone system that allows internal communication within an organization and connects to external phone lines.

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pascom Serbia Support Children's Health, Education and Welfare Organisations with Annual Donation

pascom Serbia Support Children's Health, Education and Welfare Organisations with Annual Donation

The pascom Serbia team announce annual donation 2022 to support and facilitate the expectional work of three local Children’s institutions that focus of providing healthcare, educational and welfare services across the Niš region and beyond to children and their families who are facing a number of different challenges from Autism to Cancer and premature births.

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pascom Support Children and Families in Need With 2022 Annual Donation to Kinderschutzbund Deggendorf

pascom Support Children and Families in Need With 2022 Annual Donation to Kinderschutzbund Deggendorf

We’re proud to announce that, thanks to the proceeds of the pascom Get Fit Challenge 2022, we are able to again support the amazing work of Kinderschutzbund Ortsverband Deggendorf-Plattling e.V. (Child Protection Organisation Deggendorf-Plattling) and their incredible effots to provide invaluable support to local children and families within our community.

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pascom Supporting Local Grass Roots Football

pascom Supporting Local Grass Roots Football

A number of pascom employees are actively involved in their local football club youth as volunteer youth team trainer and as a company, we’re rewarding their efforts by supporting their clubs financially to ensure that our local sports teams continue to provide every opportunity for youngsters to get involved in and benefit from the beautiful game.

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pascom Fair Flat: New Flat-Rate Voice Tariffs

pascom Fair Flat: New Flat-Rate Voice Tariffs

pascom launch Fair Flats, the new PASCOM flat-rate business voice minute bundles to further enhance the competiviness and functionality of the company’s all-in-one cloud communications solutions and offer pascom ONE customers even greater flexibility and further cost savings.

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How to setup and use the pascom client profiles

How to setup and use the pascom client profiles

How we work has changed forever. The modern workplace is a hectic, complex interconnection between workspaces, devices and channels and seamlessly managing every aspect has been anything but easy – until now. Thanks to pascom Client Profiles, managing all your devices, workspaces, teams, DND and FollowMe settings can now be done quickly, simply and in one place. Find out how in our latest How-to guide:

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Your Smartphone, your Business Communications hub

Your Smartphone, your Business Communications hub

The modern workplace requires a business communication solution that is up to the task of delivering all the flexibility and resiliency required to meet the expectations and requirements of modern business. But just how flexible can our communication really be in the future?

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All-IP

All-IP

What does All-IP mean? All-IP describes the transition to Internet Protocol (IP) based voice networks.

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Asynchronous Communication

Asynchronous Communication

What is Asynchronous Communication? Within the field of telecommunications, Asynchronous communication is a data transfer method whereby the exchange of messages is undertaken without the aid of a synchronised clock or time source meaning the reading and responding is completed as schedules permit rather than according to a clock that is synchronised for both the sender and receiver or in real time.

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ATA

ATA

What is an ATA Telephone Adapter? ATA is short for Analog Telephone Adapter.

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Audio Encoding

Audio Encoding

What is Audio Encoding? Audio Encoding is a method by which calls are signalled, setup and then broken down again using Audio Codecs to relay Audio streams over an IP network.

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Audio Menu

Audio Menu

What is an Audio Menu? Audio Menus provide a verbal choice platform in the form of an over the phone recording.

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Audio Response Units

Audio Response Units

What Are Audio Response Units? Audio Response Units (ARUs)are defined as computer telephony systems which combine voice store and forwarding technologies to playback pre recorded messages.

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Auto Attendant

Auto Attendant

What is an AutoAttendant? Auto-Attendant enables the automatic transfer of callers without the need for an operator or receptionist distributing the calls.

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Bandwidth

Bandwidth

What Does Bandwidth Mean? Bandwidth refers to the amount of data that can be transferred over a communication line/channel in a fixed time period.

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Bring Your Own Device

Bring Your Own Device

What is Bring Your Own Device (BYOD)? Bring Your Own Device (BYOD) is the practice of allowing employees to utilise personally owned mobile devices (laptops, Tablets, Phablets and smartphones) in the work place in order to access company information, systems and applications.

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Call Detail Records

Call Detail Records

What are Call Detail Records? Call Detail Records (abbreviation CDR) are the data records that are automatically produced by a phone system, telecoms exchange or other telecommunications equipment.

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Choose Your Own Device

Choose Your Own Device

What is Choose Your Own Device? Choose Your Own Device or CYOD is similar to Bring Your Own Device(BYOD) but differs in that CYOD allows employees to choose from a selection of pre approved company mobile devices.

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Click-to-Dial

Click-to-Dial

What is Click-to-Dial? Click-to-Dial (CTD) is a VoIP function that integrates a users’ web browser into their phone system, meaning they can make phone calls via the simple use of a shortcut key from any webpage or document.

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Cloud Communications

Cloud Communications

What does Cloud Communications mean? Cloud communications refer to a communications solution that is Cloud hosted, normally by your choosen provider and are then made accessible via the Internet.

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Codecs

Codecs

What are Codecs? Codecs are either a device or programme for the encoding and decoding of audio streams.

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Digital Technology

Digital Technology

What is Digital Technology? Digital technology describes how information is broken down into a series of digits which can then be used with computers and/or transmitted across networks such as the internet.

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Digital Transformation

Digital Transformation

What is the Digital Transformation? Digital Transformation is a term that describes the adoption of digital technology by organisations and companies.

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Enterprise Mobility Management

Enterprise Mobility Management

What is Enterprise Mobility Management (EMM)? Enterprise Mobility Management (or EMM) refers to management of the increasing number of mobile devices and mobile technologies within an organisation.

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Extension Number

Extension Number

What is an Extension Number? In the world of business telephony, an extension number refers to an internal telephone line (and it’s phone number) assigned to a terminal (endpoint) that is connected to the phone system or PBX (Private Branch Exchange) and allows for the communication between internal users with the minimum of fuss and a no or low cost.

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Extension Switch

Extension Switch

What is an Extension Switch? In the pascom phone systems, specific features and functions can be assigned an extension number and this number can be configured as an extension switch which can be used to toggle specific features and functions on or off depending on your requirements.

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Fax-to-E-Mail

Fax-to-E-Mail

What is Fax-to-E-Mail? Fax-to-Email is a useful little tool that allows organisations to better manage their faxes by being able to send them via e-mail and receive incoming faxes as PDF attachments direct in their (or a designated) e-mail inbox.

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Find Me Follow Me

Find Me Follow Me

What is Find Me Follow Me? Find Me Follow Me is a telephony device management feature that allows users to control when, where and in which order their telephony devices should ring.

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Fixed Mobile Convergence

Fixed Mobile Convergence

What is Fixed Mobile Convergence? Fixed Mobile Convergence, or FMC, is a telecomms industry term that essentially means the combining of fixed-line and mobile technologies to make users available on one specific number regardless of the device they use or where they work.

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FoIP

FoIP

What does FoIP stand for? Where the “V” in VoIP means Voice, the “F” in FoIP means Fax over IP.

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Gateway

Gateway

What is a Gateway? A gateway is point on a network that acts as an entrance to another network.

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Hardware as a Service

Hardware as a Service

What does Hardware as a Service mean? Hardware as a Service referres to the operational costing model that sees a business renting or leasing their telephony hardware as opposed to purchasing them outright.

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HD Video

HD Video

What does High Definition Video mean? High Defintion video can be defined as any video that is of higher resolution and quality than standard definition.

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HD Voice

HD Voice

What Is HD Voice? High Definition (HD) Voice is a telecoms industry term that refers to high definition audio and speech quality when making and receiving calls.

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High Definition Audio

High Definition Audio

What does High Defnition (HD) Audio mean? Orginally from the music & sound industry, HD audio refers to a method of recording music and audio using high bandwidths.

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Instant Messaging

Instant Messaging

What Is Instant Messaging? Instant Messaging is the industry term used to referred to chat, either one to one or within as a group chat.

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Interactive Voice Response

Interactive Voice Response

What is an Interactive Voice Response (IVR) Menu? Interactive Voice Response systems or IVR menus for short, are a phone system feature that allows incoming callers to interact with the phone system via their keypad (using DTMF tones) or through speech recognition.

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Intercom

Intercom

What is an Intercom? The [Merriam Webster Dictionary](The https://www.merriam-webster.com/dictionary/intercom “Link to Merriam Webster Intercom Defintion”) defines Intercom as an electronic devices that enables one-way or two-way communication system that includes a microphone (one-way) and loudspeak (two-way) at each station for localised use.

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Internal Extension

Internal Extension

What is an Internal Extension? An internal extension is a device or phone line that is available inside of the telecommunications environment, for example a specific device or number that is used for internal purposes.

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IP Address

IP Address

What is an IP Address? An IP Address is short for Internet Protocol Address and is a unique string of numerical values that are assigned to each device on a network for purposes of device identification.

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IP Phone

IP Phone

What is an IP Phone? An IP Phone is any phone that uses the IP (Internet Protocol) to make and receive calls.

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ISDN

ISDN

What Is The ISDN? ISDN stands for Integrated Services Digital Network and was developed in the 1980s at Bell Labs.

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LAN

LAN

What does LAN mean? LAN stands for Local Area Network and is the IT industry term that describes a group of computers networked together in a “Local” environment.

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Managed Service Provider

Managed Service Provider

What is a Managed Service Provider? A Managed Service Provider (MSP) is a third-party solutions provider that remotely manages a customer’s IT solutions and systems.

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Media Gateway

Media Gateway

What is a Media Gateway? A media gateway is a translation device or service that converts (transcodes) digital media streams to enable connections between varying telecommunications technologies.

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Mobile Application Management

Mobile Application Management

Mobile Application Management (MAM) Mobile Application Management (MAM) refers to software (and services) used for provisioning and managing access to applications used by mobile devices on both CYOD and BYOD devices within the company’s IT infrastructure.

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Mobile Device Management

Mobile Device Management

What Is Mobile Device Management (MDM)? MDM or Mobile Device Management is a term applied to the administration of mobile devices such as, smartphones, phablets, tablets and laptops within an company’s IT infrastructure.

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Mobile VoIP Apps

Mobile VoIP Apps

What are Mobile VoIP Apps? A mobile VoIP app is a software application for smartphones and tablets that enable users to make and receive VoIP calls directly via the app.

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One Number Concept

One Number Concept

What Is The One Number Concept? The One Number Concept is often referred to as a Single-identity number, extension mobility, or single number reach and enables employees to make and receive calls from all of their devices (including personal mobile devices) using their office number no matter where they are.

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Outbound Telephony

Outbound Telephony

What Is Outbound Telephony? Outbound Telephony is a term used in telecoms to describe the direction when setting up a call and refers to your business making a call to a customer etc.

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POTS

POTS

What does POTS Stand For? POTS or Plain Old Telephone Service describes the oldest form of public telecommunications infrastructure and is based on analog signal transmission and formed the basis of the PSTN which was then advanced to include both POTS and ISDN and now SIP.

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Presence Management

Presence Management

What is Presence Management? In terms of business telephony and communications, Presence is a status display in a contact list (also known as a “buddy list”) which indicates your availability status and that of your contacts.

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PSTN

PSTN

What is the PSTN? PSTN or Public Switched Telephone Network describes the collection of the world’s circuit switched telephone networks which are operated by national, regional and even local telecom providers (Carriers or Operators) and provide the infrastructure & services for public telecommunications.

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Quality of Service

Quality of Service

What does Quality of Service (Qos) mean? Quality of Service (QoS) is a telecoms term which describes the process of prioritising voice traffic over other network traffic such as downloads.

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REST API

REST API

What does REST API mean? REST stands for Representational State Transfer which is a software architecural style based on Internet Protocol technology.

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Session Border Controllers

Session Border Controllers

What is a Session Border Controller? Session Border Controllers, or SBCs for short, are devices/software solutions deployed within VoIP networks and are design to deliver greater control over the various media streams and signalling generated by your business communication channels.

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SIP

SIP

What is SIP? SIP stands for Session Initiation Protocol and is a communications protocol for starting (signalling) and managing multimedia, including voice, video, and data, sessions between IP end points and is most commonly used in Voice over IP telephony systems.

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SIP Provider

SIP Provider

What is a SIP Provider? A SIP Provider is a telecommunications company that provides SIP trunking services to it’s customers.

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SIP Trunking

SIP Trunking

What is SIP Trunking? The term “SIP Trunking” is probably quite a familiar term to anyone who works within or is an enthusiast of the field of Voice of IP (VoIP) solutions.

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Softphone

Softphone

What is a Softphone? If you have spent any time working with or looking into business phone systems, you will have undoutably come across the term softphone.

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SOHO

SOHO

What does the term SOHO mean? SOHO is an abbreviation for Small Office/Home Office and categorises companies who generally have 10 or fewer employees, although in recent years this number has been refined to between 1 and 4 employees.

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T.38

T.38

What does T.38 mean? T.38 is a real-time communications protocol that was developed in 1998 for the purpose of transmitting of fax messages over IP networks (FoIP - Fax over IP).

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TAPI

TAPI

What does TAPI mean? TAPI stands for Telephony Application Program Interface and is a standard program interface that is required to enable the cross-hardware communication between the phone system or telephone and PC computers.

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Team Collaboration

Team Collaboration

What is Team Collaboration? Team Collaboration is the term used within the telecoms and unified communications industry to describe teams working together within a business environment.

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Teleworking

Teleworking

What is Teleworking? Teleworking is an industry term that describes working from home thanks to having the ability to use the Internet to manage e-mails, calls, chat and collaboration tools.

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Unified Communications

Unified Communications

What are Unified Communications? Unified communications (UC) is a business concept that can be defined and described as the integration of a company’ real-time and non-real-time (often referred to as unified messaging) communications tools including:

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VoIP

VoIP

VoIP Definition Voice over Internet Protocol (VoIP) is a method that combines numerous technologies to transmit Voice communication and data (multimedia) over internet protocol networks, such as the internet.

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pascom Direct

pascom Direct

Welcome to pascom Direct, the exclusive online event for you, the pascom user. Get the latest news, tips and tricks to help you gain maximum enjoyment and benefit for your pascom apps.

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pascom 2020 Year in Review

pascom 2020 Year in Review

2020 will go down in history as the year that the world changed. Every aspect of our lives has been challenged, but with challenge comes opportunity. Discover how 2020 affected pascom and our solutions.

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pascom WebRTC Web Conferencing

pascom WebRTC Web Conferencing

Delivering simple, intuitive Web Conferencing for Small to Medium Sized Businesses, the pascom 19.06 VoIP phone system release adds WebRTC Web Conferencing to the platform’s already extensive unified communications suite.

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pascom Partner Summit 2020

pascom Partner Summit 2020

Leading UCC vendors, record attendance, 2020 Communication Trends, Partner Awards and Incentive Program; The pascom Partner Summit 2020 resonates with pascom reseller partners.

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Merry Christmas from pascom

Merry Christmas from pascom

Wishing you all a very Merry Christmas and a Happy New Year from everyone at pascom. Although our offices will be closed during the holidays, pascom support will be available throughout the festive season.

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pascom 19 Collaborate Your Way

pascom 19 Collaborate Your Way

The eagerly awaited pascom phone system version 19 BETA is here and takes user / team collaboration to a whole new level thanks the introduction of a host of video and team collaboration tools for desktop and mobile.

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VoIP and Emergency Numbers

VoIP and Emergency Numbers

The ability to call the emergency services is an absolute must but the advent of SIP trunking and cloud phone systems have made location tracking more difficult. Learn all you need to know about VoIP, SIP and Emergency Numbers in our blog.

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Unified Communications Boosts Workplace Productivity

Unified Communications Boosts Workplace Productivity

Every business wants employees to become more productive. The reason is simple; because more productive employees generate more revenue and more revenue should translate into more profit. Discover how switching to a new UC phone system delivers more than just a business telephony upgrade.

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Snom Exchange: New For Old

Snom Exchange: New For Old

Don’t let old hardware hold your business communications back. Upgrade your old Snom VoIP phones to new, modern Snom devices with pascom and the Snom Exchange programme.

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Typical HomeOffice Working Week

Typical HomeOffice Working Week

HomeOffice working, the Digital Transformation and the digital workplace. Enabled by VoIP and Unified Communications technologies, here’s how my typical week as a HomeOffice worker looks.

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The ISDN VoIP Migration

The ISDN VoIP Migration

The migration from ISDN / DSL to All-IP is a current challenge facing many businesses. Read more to learn how to quickly, simply and best make the switch to All-IP Telephony.

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What is Unified Communications

What is Unified Communications

Unified Communications (UC) refers to a phone system that combines and enables various communication channels, such as voice, video, instant messaging and fax within a single business communications platform.

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VoIP How Internet Telephony Works

VoIP How Internet Telephony Works

What is Voice over IP (VoIP) and how does it work? VoIP is a real-time communications technology for transmitting voice over an IP network such as the Internet and these days uses predominately uses the SIP protocol.

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pascom Announce Snom as a Service

pascom Announce Snom as a Service

pascom and VoIP phone vendor Snom announce Snom as a Service partnership. The new Snom as a Service offering is now available to all pascom subscription customers to offer a true UCaaS solution.

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On-Premise PBX vs Cloud Phone Systems

On-Premise PBX vs Cloud Phone Systems

Feature sets, administration, end user usability, Cloud vs On-premise - choosing a new business phone system can be a challenge. Take the hassle out of the decision with a pascom business communications platform.

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pascom mobydick phone system 7.13

pascom mobydick phone system 7.13

New cloud phone system services combined with yet more interop and administration enhancements ensure you enjoy communication without borders and simpler than ever endpoint management with pascom’s mobydick 7.13.

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pascom mobydick phone system 7.12

pascom mobydick phone system 7.12

The pascom phone system release mobydick version 17.12 includes a number of new interoperability updates, admin and end user experience enhancements plus completing the first multi-tenant cloud PBX development milestone.

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pascom at CeBIT 2016

pascom at CeBIT 2016

Meet the pascom team at CeBIT2016 in Hannover for a personalised phone system demonstration and experience all our latest product innovations and feature developments.

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Asterisk Tutorial 34 - Introducing SIP

Asterisk Tutorial 34 - Introducing SIP

Welcome to the VoIP Guys Introducing Asterisk phone systems tutorial series. In part 33 of the series, we learn all you need to know about Session Initiation Protocol (SIP) — what is SIP and how does it work?

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IP PBX Business Benefits

IP PBX Business Benefits

As a cost effective alternativea to legacy PBXs, software based phone systems (IP PBX) deliver significanlty more business benefits. Find out more in the pascom blog.

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pascom UCS Identity Management

pascom UCS Identity Management

The VoIP Guys are back with an Identity Management (IdM) special - pascom meets UCS, featuring Nico Gulden, Univention Product Manager, and of course Mathias Pasquay, VoIP Guy and pascom CEO.

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pascom Univention Interoperability

pascom Univention Interoperability

pascom and Univention Boost Security with Successful Interoperability. [Deggendorf and Bremen, Germany | June 30, 2015] pascom GmbH, developer of the innovative software pascom phone system are pleased to announce the successful completion of interoperability testing with Univention GmbH’s Corporate Server (UCS).

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Business Communications Trends in 2015

Business Communications Trends in 2015

Looking back over the business communication trends of 2014, it is clear to see that topics such as Telecommuting, Mobile VoIP, and Unified Communications (UC) are set to continue in 2015. So here are our Business Communication Trends to look out for in 2015

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Benefits of Mobile VoIP Apps

Benefits of Mobile VoIP Apps

Modern business communications is now multi-channel, multi-device and multi-location which has led to the rise of the mobile VoIP app. But what benefits do mobile VoIP apps offer? Read our blog to learn more.

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Snom M700 DECT Solution Review

Snom M700 DECT Solution Review

Snom M700 & M65 DECT Review As unveiled during Snom’s partner event in September in Berlin, Snom have a new range of DECT devices, the first of which are now available on the market.

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VoIP Guys 2014 Roadshow Review

VoIP Guys 2014 Roadshow Review

2,000 kilometres on the road, 4 Nights, 4 different hotels and 3 cities, all followed up by the release of the pascom phone system version 7.08 - That can only mean that The VoIP guys were on tour during their first ever VoIP made in Germany Roadshow and what a week it was.

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Business Phone System IVR Best Practices

Business Phone System IVR Best Practices

Is your business phone system’s hotline options menu up to task? For callers, effective IVR menus need to be easy to follow and understand and route them to the right place or person. Read our blog to learn more about our recommended phone system IVR best practices.

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uaCSTA connection

uaCSTA connection

Definition of uaCSTA connection A uaCSTA (User Agent Computer Supported Telecommunications Applications) connection is a specialized type of telecommunication link.

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