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What is an Intercom?

The [Merriam Webster Dictionary](The “Link to Merriam Webster Intercom Defintion”) defines Intercom as an electronic devices that enables one-way or two-way communication system that includes a microphone (one-way) and loudspeak (two-way) at each station for localised use.

Within the telecoms industry, the term Intercom stems from two words “Internal” and “Communicator” (Communication). As such, the word intercom is sometimes and confusingly used to describe multiple scenarios.

Intercom System

In modern telecommunications, an Intercom System is a system that enables the communication between two internal points within a system, for example between a door entry system and the front desk of your company. Such solutions can also be deployed on car park barriers or car park ticketing machines etc.

Thanks to cloud technology, the two points no longer need to be localised or connected to a Local Network via VPN, as the communication data packets are now securely transported via the Internet between the two points.

Moreover, thanks to Cloud and IP technology, modern Intercoms System are no longer limited to just voice, but also include Video. Choosing a IP Video Intercom is an excellent choice for door entry solutions on all business premise door entry areas, as it not only allows verbal communication between your office staff and office visitors, but also enables your staff to visually screen the visitor which ensures greater security.

Phone as an Intercom

Some IP phone vendors have developed a function that allows a user to broadcast a voice message to all connected IP phones and immediately activate the connected phones’ loudspeaker to broadcast the message. Technically speaking the function is the same as an Intercom System, but to more than two stations. That said, in everyday non-professional language we would describe this function as an Intercom function.

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Other Meanings

In mid 20th century telecommunications when phone systems required exchange services, the first phone in the system was known as the “Main Station” and all further phones in the system were known as “Extensions” or “Intercoms”. This practice no longer exists, but don’t be surprised if you find this information when searching Intercom Systems.

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Philipp Meixner, CEO
As a communications agency with just under 20 employees, the pascom phone system is perfect for us. The technical concept simply functions, which is what you want. The service is exceptional and always accessible (even if it is rarely needed) and as one of the agency’s business partners, we can only recommend pascom: open, straightforward, pleasant to work with - great. Thank you pascom!

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Stephan Förderung, CEO
We chose pascom because their phone systems offer a sleek, easy-to-use UC client and administration UI whilst providing us with all the PBX and UC features, control and visibility that we could need from our business communications solution. As a result of our excellent experience, we are happy to recommend pascom phone systems to all our customers.

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Lars Hoeger, IT Director
When we make decisions regarding new systems, we want to make sure that we have both reins firmly in our hands. Therefore, it is essential to implement systems which adhere to OpenStandards, allowing us to seamlessly connect and integrate these into our existing systems. In addition, we require reliable suppliers, who are ready to customise their solutions to our requirements, which is why we chose pascom who offer exactly this service and more.

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Kassandra Martin, Deputy Director & Reception Manager
We chose pascom as our telephony solution in part due to the scalability, flexibility and ease of deployment. In addition, the pascom platform functions perfectly with our digital guest directories in our rooms whilst offering the largest range of features at easily the most cost effective price compared to alternative solutions. A further deciding factor was the wide choice of compatible hardware that choosing pascom afforded us.

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Wake & Camp Ruhlsdorf

Markus Gerlitzki, Managing Director
My team and I pride ourselves on the level of excellent care we provide our guests. However, it can be distracting when the phone is always ringing and we constantly answer the same questions. Thanks to the pascom phone system, we have been able to set up an automated attendant self-service hotline which allows guests to quickly get answers and if required callers can be quickly and efficiently routed to an employee. The system greatly improves customer service with around-the-clock answers around opening times and courses and therefore reduces the strain on employees, ensuring we are free to cater to the needs of our on-site guests.

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