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Private Branch Exchange

Private Branch Exchange

What does PBX stand for? What is a PBX system?

PBX, or Private Branch Exchange, is a business phone system that allows internal communication within an organization and connects to external phone lines.

What are the benefits of using a PBX system?

PBX systems offer various benefits, including cost savings, increased productivity, advanced features like call routing and voicemail, and scalability.

What types of PBX systems are available?

There are three types of PBX systems: traditional PBX, IP PBX, and hosted PBX. Traditional PBX systems use analog technology, IP PBX systems use internet protocol, and hosted PBX is a cloud-based solution.

How does a PBX system work?

A PBX system works by routing incoming calls to specific extensions or departments within an organization. It also allows for internal communication and external calls through traditional phone lines or internet-based communication.

What features should I look for in a PBX system?

Important features to consider when choosing a PBX system include call routing, voicemail, auto-attendant, conference calling, call recording, and analytics. It’s also important to consider the scalability of the system to meet your organization’s future needs.

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Philipp Meixner, CEO
As a communications agency with just under 20 employees, the pascom phone system is perfect for us. The technical concept simply functions, which is what you want. The service is exceptional and always accessible (even if it is rarely needed) and as one of the agency’s business partners, we can only recommend pascom: open, straightforward, pleasant to work with - great. Thank you pascom!

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Stephan Förderung, CEO
We chose pascom because their phone systems offer a sleek, easy-to-use UC client and administration UI whilst providing us with all the PBX and UC features, control and visibility that we could need from our business communications solution. As a result of our excellent experience, we are happy to recommend pascom phone systems to all our customers.

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Lars Hoeger, IT Director
When we make decisions regarding new systems, we want to make sure that we have both reins firmly in our hands. Therefore, it is essential to implement systems which adhere to OpenStandards, allowing us to seamlessly connect and integrate these into our existing systems. In addition, we require reliable suppliers, who are ready to customise their solutions to our requirements, which is why we chose pascom who offer exactly this service and more.

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Kassandra Martin, Deputy Director & Reception Manager
We chose pascom as our telephony solution in part due to the scalability, flexibility and ease of deployment. In addition, the pascom platform functions perfectly with our digital guest directories in our rooms whilst offering the largest range of features at easily the most cost effective price compared to alternative solutions. A further deciding factor was the wide choice of compatible hardware that choosing pascom afforded us.

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Wake & Camp Ruhlsdorf

Markus Gerlitzki, Managing Director
My team and I pride ourselves on the level of excellent care we provide our guests. However, it can be distracting when the phone is always ringing and we constantly answer the same questions. Thanks to the pascom phone system, we have been able to set up an automated attendant self-service hotline which allows guests to quickly get answers and if required callers can be quickly and efficiently routed to an employee. The system greatly improves customer service with around-the-clock answers around opening times and courses and therefore reduces the strain on employees, ensuring we are free to cater to the needs of our on-site guests.

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