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What is a Softphone?

If you have spent any time working with or looking into business phone systems, you will have undoutably come across the term softphone. But what is a softphone and how is it different from a regular IP phone?

Firstly, a softphone is a software programme that runs on your desktop computer, laptop or smartphone and can be used to make and receive calls via the internet.

How to install a softphone

If you have opted for an all-in-one business communications provider, chances are all you will need to do is install their app and your softphone will be ready to go. The benefit of this is that everything is immediately available in a nice, user-friendly application and no complicated softphone setup will be required on any of your internet connected devices.

pascom business phone system sotphone apps

If you are just starting out, make sure to look for a provider, like pascom, that offers apps for both desktop and mobile and make sure you are not reliant on any 3rd party softphone apps. The reason for this is simple, connecting 3rd party apps is always more complicated and troubleshooting them when even one of your providers updates something will cause many a headache down the line.

How are they different from IP Phones?

In theory, there is not much difference in that both softphones and desktop IP phones as they both use IP technologies to make and receive calls, but that’s where the similarities end.

Being software based, Softphones are much more flexible and versatile meaning softphone users are to. All a user needs to do is open their laptop and connect their headset and as long as they have an internet connection, they can make and receive business calls from where ever they are currently working from. Mobile softphone app users have it even better, as they are available where ever, when ever they need to be and don’t even need to carry a headset around with them.

A great example is remote workers in Home Office. Kitting out all your employees with a second desktop IP phone for their home office is expensive and often not practical as it relies on the employee have a LAN connection with PoE or at the least power sockets free and WiFi enabled desktop IP phones which cost more.

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Philipp Meixner, CEO
As a communications agency with just under 20 employees, the pascom phone system is perfect for us. The technical concept simply functions, which is what you want. The service is exceptional and always accessible (even if it is rarely needed) and as one of the agency’s business partners, we can only recommend pascom: open, straightforward, pleasant to work with - great. Thank you pascom!

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Stephan Förderung, CEO
We chose pascom because their phone systems offer a sleek, easy-to-use UC client and administration UI whilst providing us with all the PBX and UC features, control and visibility that we could need from our business communications solution. As a result of our excellent experience, we are happy to recommend pascom phone systems to all our customers.

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Lars Hoeger, IT Director
When we make decisions regarding new systems, we want to make sure that we have both reins firmly in our hands. Therefore, it is essential to implement systems which adhere to OpenStandards, allowing us to seamlessly connect and integrate these into our existing systems. In addition, we require reliable suppliers, who are ready to customise their solutions to our requirements, which is why we chose pascom who offer exactly this service and more.

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Kassandra Martin, Deputy Director & Reception Manager
We chose pascom as our telephony solution in part due to the scalability, flexibility and ease of deployment. In addition, the pascom platform functions perfectly with our digital guest directories in our rooms whilst offering the largest range of features at easily the most cost effective price compared to alternative solutions. A further deciding factor was the wide choice of compatible hardware that choosing pascom afforded us.

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Wake & Camp Ruhlsdorf

Markus Gerlitzki, Managing Director
My team and I pride ourselves on the level of excellent care we provide our guests. However, it can be distracting when the phone is always ringing and we constantly answer the same questions. Thanks to the pascom phone system, we have been able to set up an automated attendant self-service hotline which allows guests to quickly get answers and if required callers can be quickly and efficiently routed to an employee. The system greatly improves customer service with around-the-clock answers around opening times and courses and therefore reduces the strain on employees, ensuring we are free to cater to the needs of our on-site guests.

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