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Make managing business phone calls simple - pascom 19.09

Make managing business phone calls simple - pascom 19.09

Keeping Track of Calls with Understandable, Usable Call Histories

October 14th, 2020 | Deggendorf, Germany - pascom GmbH, a leading developer of business Unified Communication (UC) phone systems, today announce the release of pascom 19.09, the lastest version of the company’ business communications platform. pascom 19.09 focuses on upgrading SMB and contact centre business phone call logging with the addition of advanced contact centre queue call histories, search and filtering direct in the pascom UCC apps.

Users of previous pascom UCC apps already had access to a comprehensive global call history that enabled them to filter call direction, result and even type (voicemail, system vs customer calls) as well as view detailed call information such as recordings, call flow and call transfers.

With pascom 19.09, the existing functionality has been expanded to include queue level call logging and makes the information accessible to all pascom desktop and mobile UCC app users in an easy to understand and therefore useful format. In doing so, the new call logging feature is intented to provide both knowledge workers and call agents with an intuitive yet detailed call history to support them keep track of all their important business phone calls.

The newly added functionality provides pascom app users with an extremely simple method to instantly identify, search and filter all call types. The newly redesigned global call history includes specific markers (icon and queue name) to highlight queue calls. Furthermore, the new functionality includes a new Team Call History which provides users detailed access to the call history for each specific queue they are a member of.

Thomas Schmidt, pascom Sales Director:
Business phone call logging may seem like a simple feature that every phone system offers. While that’s true, what most don’t understand is just how essential effective call tracking is for great customer service. What’s more, in recent times its importance has grown significantly as a result of how dispersed the workforce has become and the nature of how modern businesses are now operating. The new global and team call histories make it easy for users to distinguish which calls are direct to their extension or via a team as well as identifing who actually answered the call, ensuring that a customer call is never overlooked and users do not need to chase colleagues or look up records to find out who spoke to who when.

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About pascom

Founded in 1997, pascom are the developers of next-generation UCC Telephony Solutions and we upgrade business communications.

With pascom’s innovative on-premise and cloud UC phone systems at the heart of their communications, businesses have a centralised, intelligent hub giving them total control over the organisation’s communications – no matter how diverse and dynamic the business communication channels.

The pascom platform offers excellent scalability and are highly customisable to exactly match even the most specific customer requirements. This is why pascom phone systems are the perfect choice to support Small Medium Enterprises to communicate smarter, more efficiently and more cost-effectively.

Visit to learn more about pascom and how our solutions support businesses upgrade their business communications.


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Philipp Meixner, CEO
As a communications agency with just under 20 employees, the pascom phone system is perfect for us. The technical concept simply functions, which is what you want. The service is exceptional and always accessible (even if it is rarely needed) and as one of the agency’s business partners, we can only recommend pascom: open, straightforward, pleasant to work with - great. Thank you pascom!

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Stephan Förderung, CEO
We chose pascom because their phone systems offer a sleek, easy-to-use UC client and administration UI whilst providing us with all the PBX and UC features, control and visibility that we could need from our business communications solution. As a result of our excellent experience, we are happy to recommend pascom phone systems to all our customers.

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Lars Hoeger, IT Director
When we make decisions regarding new systems, we want to make sure that we have both reins firmly in our hands. Therefore, it is essential to implement systems which adhere to OpenStandards, allowing us to seamlessly connect and integrate these into our existing systems. In addition, we require reliable suppliers, who are ready to customise their solutions to our requirements, which is why we chose pascom who offer exactly this service and more.

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Kassandra Martin, Deputy Director & Reception Manager
We chose pascom as our telephony solution in part due to the scalability, flexibility and ease of deployment. In addition, the pascom platform functions perfectly with our digital guest directories in our rooms whilst offering the largest range of features at easily the most cost effective price compared to alternative solutions. A further deciding factor was the wide choice of compatible hardware that choosing pascom afforded us.

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Wake & Camp Ruhlsdorf

Markus Gerlitzki, Managing Director
My team and I pride ourselves on the level of excellent care we provide our guests. However, it can be distracting when the phone is always ringing and we constantly answer the same questions. Thanks to the pascom phone system, we have been able to set up an automated attendant self-service hotline which allows guests to quickly get answers and if required callers can be quickly and efficiently routed to an employee. The system greatly improves customer service with around-the-clock answers around opening times and courses and therefore reduces the strain on employees, ensuring we are free to cater to the needs of our on-site guests.

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