No matching results Documentation Forum
Unified Communications

Unified Communications

What are Unified Communications?

Unified communications (UC) is a business concept that can be defined and described as the integration of a company’ real-time and non-real-time (often referred to as unified messaging) communications tools including:

  • Voice (Business Telephony)
  • Instant Messaging
  • Group Messaging
  • File Sharing
  • Presence Information
  • Audio Conferencing
  • Video Conferencing
  • Web Conferencing
  • Desktop Sharing
  • Voicemail
  • Fax
  • Fixed Mobile Convergence
  • Mobile VoIP Apps
  • Contact Centre
  • …..

and combining them into a single interface (i.e. desktop & mobile VoIP apps) and makes accessing them simple thanks to the delivery of a unified user experience - i.e. user-friendly and comfortable to work with.

pascom business phone system UCC apps

Unified Communication strategies are sometimes not limited to one product or service, but these days most UC phone system providers, such as pascom, offer a complete all-in-one communications platform that provide everything a user needs to call, chat, share and meet directly from their laptop or mobile phone.

Of course these days, the way we communicate has changed which has lead to the evolution of Unified Communications and Collaboration or UCC. This describes the incorporation of team collaboration tools such as chat, screen sharing and video which previously required stand alone apps.

pascom hosted PBX - start upgrading your business communications today

What makes a good UCC solution stand out is ease of use. All-in-One Business Communication solution providers combine all of the above tools and more into one platform and apps for desktop and mobile. As you can imagine, packing all those features into an UCC app could make that app difficult to use and managing the platform extremely complex, so what makes a UCC stand out is the user experience that it offers from the apps to the admin UI. If these aren’t up to task, then the solution is not worth investing in as it will lead to more problems than it will solve.

pascom Unified Communications Blog

Previous Post VoIP
Next Post Teleworking

Related Posts

Call, Chat, Share & Meet

Upgrade your business communications with the pascom all-in-one cloud communications platform.

Start Free Now

Thousands of companies trust pascom to stay connected

Logo - Amparex pascom Customer reference
Logo - KiKxxL pascom Call Centre Customer reference
Logo - Hotel Weitblick pascom Customer reference
Logo - Wake & Camp pascom Customer reference


Philipp Meixner, CEO
As a communications agency with just under 20 employees, the pascom phone system is perfect for us. The technical concept simply functions, which is what you want. The service is exceptional and always accessible (even if it is rarely needed) and as one of the agency’s business partners, we can only recommend pascom: open, straightforward, pleasant to work with - great. Thank you pascom!

Logo - Amparex pascom Customer reference


Stephan Förderung, CEO
We chose pascom because their phone systems offer a sleek, easy-to-use UC client and administration UI whilst providing us with all the PBX and UC features, control and visibility that we could need from our business communications solution. As a result of our excellent experience, we are happy to recommend pascom phone systems to all our customers.

Logo - KiKxxL pascom Call Centre Customer reference


Lars Hoeger, IT Director
When we make decisions regarding new systems, we want to make sure that we have both reins firmly in our hands. Therefore, it is essential to implement systems which adhere to OpenStandards, allowing us to seamlessly connect and integrate these into our existing systems. In addition, we require reliable suppliers, who are ready to customise their solutions to our requirements, which is why we chose pascom who offer exactly this service and more.

Logo - Hotel Weitblick pascom Customer reference


Kassandra Martin, Deputy Director & Reception Manager
We chose pascom as our telephony solution in part due to the scalability, flexibility and ease of deployment. In addition, the pascom platform functions perfectly with our digital guest directories in our rooms whilst offering the largest range of features at easily the most cost effective price compared to alternative solutions. A further deciding factor was the wide choice of compatible hardware that choosing pascom afforded us.

Logo - Wake & Camp pascom Customer reference

Wake & Camp Ruhlsdorf

Markus Gerlitzki, Managing Director
My team and I pride ourselves on the level of excellent care we provide our guests. However, it can be distracting when the phone is always ringing and we constantly answer the same questions. Thanks to the pascom phone system, we have been able to set up an automated attendant self-service hotline which allows guests to quickly get answers and if required callers can be quickly and efficiently routed to an employee. The system greatly improves customer service with around-the-clock answers around opening times and courses and therefore reduces the strain on employees, ensuring we are free to cater to the needs of our on-site guests.

Back to the top