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Cloud Communications

Cloud Communications

What does Cloud Communications mean?

Cloud communications refer to a communications solution that is Cloud hosted, normally by your choosen provider and are then made accessible via the Internet. When it comes to telecommunications, a cloud communications solution is normally deployed as a complete all-in-one solution encompassing Telephony, Contact Centre and Collaboration.

Cloud Communications Benefits

Firstly, cloud-based phone systems are accessible via the Internet, they can be accessed, managed and used from everywhere. This ensures that you are your team can stay connected with customers and one another from anywhere as long as you have an Internet connection.

Secondly, cloud-based communications are much simpler to deploy and access. The hosting, ongoing management and system maintenaince is done by your provider, freeing up your IT resources to focus on other essential business systems. Moreover, as your cloud communications provider is responsible for system maintenance etc, they will also offer levels of redundancy and guaranteed availability (uptime).

Thirdly, cloud communications solutions providers will usually offer managed services to ensure your business benefits from always having the latest in functionality and security upgrades and updates.

Finally, compared to on-premise solutions, cloud phone systems and communications solutions are 100% software subscription based and therefore extremely scalable, meaning cloud communications solutions can scale inline with your company growth simply by adding or reducing user licenses. No additional hardware is required to deploy or scale the solution and as a software based solution, the life cycle of the solution is considerably longer than hardware based solutions, ensuring you and your business will enjoy a much greater return on investment long-term.

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Logo - Amparex pascom Customer reference
Logo - KiKxxL pascom Call Centre Customer reference
Logo - Hotel Weitblick pascom Customer reference
Logo - Wake & Camp pascom Customer reference


Philipp Meixner, CEO
As a communications agency with just under 20 employees, the pascom phone system is perfect for us. The technical concept simply functions, which is what you want. The service is exceptional and always accessible (even if it is rarely needed) and as one of the agency’s business partners, we can only recommend pascom: open, straightforward, pleasant to work with - great. Thank you pascom!

Logo - Amparex pascom Customer reference


Stephan Förderung, CEO
We chose pascom because their phone systems offer a sleek, easy-to-use UC client and administration UI whilst providing us with all the PBX and UC features, control and visibility that we could need from our business communications solution. As a result of our excellent experience, we are happy to recommend pascom phone systems to all our customers.

Logo - KiKxxL pascom Call Centre Customer reference


Lars Hoeger, IT Director
When we make decisions regarding new systems, we want to make sure that we have both reins firmly in our hands. Therefore, it is essential to implement systems which adhere to OpenStandards, allowing us to seamlessly connect and integrate these into our existing systems. In addition, we require reliable suppliers, who are ready to customise their solutions to our requirements, which is why we chose pascom who offer exactly this service and more.

Logo - Hotel Weitblick pascom Customer reference


Kassandra Martin, Deputy Director & Reception Manager
We chose pascom as our telephony solution in part due to the scalability, flexibility and ease of deployment. In addition, the pascom platform functions perfectly with our digital guest directories in our rooms whilst offering the largest range of features at easily the most cost effective price compared to alternative solutions. A further deciding factor was the wide choice of compatible hardware that choosing pascom afforded us.

Logo - Wake & Camp pascom Customer reference

Wake & Camp Ruhlsdorf

Markus Gerlitzki, Managing Director
My team and I pride ourselves on the level of excellent care we provide our guests. However, it can be distracting when the phone is always ringing and we constantly answer the same questions. Thanks to the pascom phone system, we have been able to set up an automated attendant self-service hotline which allows guests to quickly get answers and if required callers can be quickly and efficiently routed to an employee. The system greatly improves customer service with around-the-clock answers around opening times and courses and therefore reduces the strain on employees, ensuring we are free to cater to the needs of our on-site guests.

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