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Call Flip / Call Pushing

Call Flip / Call Pushing

What is Call Flip?

Call Flip is a VoIP / cloud phone system feature that allows users to move live phone calls from one device to another, i.e. from desk phone to softphone app on your laptop or mobile phone.

Often referred to as Call Pushing, the concept behind Call Flipping is provide users with extra mobility without having to “drop” the call or transfer the call to another colleague. Practical use case scenarios could be, for example, needing to move a call from your smartphone to your laptop softphone because your smartphone battery needs charging.

The opposite could also be true when for example, you are on a call in the office but need to leave, but don’t want to cut the call short because your in deep conversation with a potential new customer. In this case, simply “push” the call from your desk phone / desktop softphone app to your smartphone app and carry on talking.

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How Call Flip Works

Simply put, using call flip puts the active call on hold and then calls all the devices assigned to the user wishing to change the device on which to continue the call. Once the user accepts the incoming call on the new device, the held call is reconnected. In the past, each action in the process had to be done manually. Indeed, many VoIP phone system vendors still use the manual approach. However, as mobile working continues to rise, the need for a more user-friendly method has arisen.

Therefore, thanks to the newest (2024) desktop and mobile VoIP apps, the process literally only takes a second. All the new apps now include a “switch device” button, which when pushed / clicked will call all the user assigned devices and once accepted on the new device, the call can then be continued on this device.

pascom Call Flip feature for desktop and mobile VoIP apps

Ready to benefit from Call Flip and many more features?

The pascom ONE cloud phone system is a complete all-in-one business communications solution. As a pascom customer, you will benefit from having access to 150+ features and functions, including CallFlip and many more features that make your everyday business communications more professional, more efficient and more enjoyable. pascom makes upgrading your business communications easy, so what are you waiting for?

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