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Inbound Telephony

Inbound Telephony

What Is Inbound Telephony?

Inbound Telephony is a term used in telecoms to describe the direction when setting up a call. The term is often used by Voice Providers and Contact Centre operators to describe the services they offer.

In laymans terms, inbound telephony describes all the calls that you and your business receive from customers etc. To non-industry professionals, i.e. phone system users, the term is synonomous with inbound calls, incoming calls and received calls. In this sense, inbound telephony should also include Missed, Dropped, and Abandoned Calls in so far as these calls were made to you and your business.

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