Use the Call Recording System

+ Cloud and Self Hosted

In this Tutorial we will show you how to send and receive faxes and how to fully automate fax transmission.

Übersicht

Call recording is a good tool for improving customer service. Recorded calls can be evaluated and analyzed at a later date.

  1. The recording system can run in the background without your intervention. Call recordings can also be started manually during an active call. In this case, inform your conversation partner that you are authorized to record conversations and whether the caller agrees to the recording.

The recording system can only be used by users with the appropriate authorization during an active call. Therefore, please speak to your system administrator.

Start Call Recording

During an active call, click in the dial field. If the button is not visible, click on the for more options

Start a new Call Recording Start new call recording in the dialing field

Active Recording of the Conversation

As soon as you press , the recording of the conversation starts. During the recording you and your conversation partner are recorded.

Active Call recording Active call recording records you and your conversation partner

Stop the Call Recording

You can stop an active call recording by clicking on and continue to talk to your call partner without recording. You can also end the entire call by clicking the .

Where are my Call Records?

You will find the recordings in your call journal. To do this, click on the in the Menu.

Saved Call Recordings In the call journal you will find the call recordings

  1. Calls whose conversation was recorded can be recognized by the small REC symbol.

Listen and Download Call Recordings

To go directly to the recording of the call, click on the corresponding to get to the detail view.

play a Call Recording Listen and Download Call Recordings

  1. In the detail view you can play the recording in the Recording section by clicking . Click on to save the recording on your computer.