Documentation
pascom Product Documentation and Release Notes
-
Desktop Client User Guide
- Log on to the pascom client
- Layout and Overview
- Profile and Contactlist
- Search, Smart Filter and Notifications
- Making and receiving with the pascom Client
- Transfer, Pickup and Call forwarding
- Groups for Chat-Rooms and Conferences
- Chat, Group-Chats and Filesharing
- Use Video-Telephony and Screensharing
- Audio- and Video Conferencing
- The Call- and Team History
- pascom Teams - Working with call queues
- The Phonebook
- Send and receive faxes
- Use the Call Recording System
- Managing My Devices
- Remote Control of Mobile Devices
- Headset and Audio Settings
- Line Key Configuration
- Door Bell usage
- Extension Switch usage
- How to use Client Actions
- Use Kuando Busylight
- pascom Client Settings
- How to use the tomedo® Integration
- Quick Start
- Server Setup
-
Mobile Client User Guide
- pascom Mobile App pairing and login
- Profile and Contactlist
- Search, Smart Filter and Push-Notifications
- Telephoning with the pascom Mobile Client
- Groups for Chat-Rooms and Conferences
- Chat, Group-Chats & Filesharing
- Use Video-Telephony
- Audio- and Video Conferencing
- The Call- and Team History
- pascom Teams - Working with call queues
- The Phonebook
- Door Bell usage
- Extension Switch usage
- Mobile App Energy Optimisation Settings
- User Management
- Telephone Book
- Web Conference User Guide
- Team Management
- Client Administration
- Endpoints
- Gateway Configuration
- Trunks
- Trunk Templates
- Automatic Call Distribution
- Modules
- Concepts
-
How to
- Data protection and IT operations in the pascom cloud
- Monitoring via Nagios or Icinga
- Setup Mobile Access via the Internet
- Using a Lancom as a Router
- Nextragen - VoIP & Network Monitoring
- Subscription Downgrades
- Setup Extensions
- Remove Dialplan Loops
- Function / Service Codes
- Change SIP Header
- Telephone Provisioning via DHCP
- tomedo® Integration setup
- Support & Release Notes
- REST API
pascom Client Settings
+ Cloud and Self HostedIn this tutorial you will learn which settings you can make on the pascom client.
Open Client Settings
- Open the via the pascom menu. You can also click on the button in the upper right corner of the Telephony area.
- Click on the Settings menu.
Change language and design
The pascom client is available in different languages. Simply click on and select your preferred language. After selecting the language, a message will appear in the bottom area to restart the pascom Client.
- You can choose between 2 different . A light and a dark design scheme are available.
Change download folder
All files sent to you by your colleagues are downloaded into a Download folder. By default, this folder is the same as the Download folder of your browser. However, you can change this folder.
- Click on the button at the Download Folder item and specify a new folder in the selection window.
Start pascom Client automatically
You log on to your operating system and the pascom client starts automatically, so you are ready to use right away.
- Activate the “Option” - .
Disable dynamic scrolling
Dynamic scrolling makes navigation through menus and lists smoother. When scrolling, you will notice that the moving content rolls a little bit more.
If you do not like this scrolling behavior, you can turn off the option by clicking on .
Customize keyboard shortcuts.
In the pascom client you can work with shortcuts to make p.e. navigation easier.
- click on in the Settings menu.
To change a shortcut for the desired function, click on the and enter a new key combination.
Shortcut keys are only available in the Desktop Client under Windows and macOS.
In the following the global keyboard shortcuts are explained in detail:
| Shortcut Key | Description |
|---|---|
| Smart On / Off Hooking | Enables incoming call pickup via shortcut key, even when the client is not the active window. |
| Click-to-Dial | Enables dialing a number direct from a browser or document by highlight and pressing the shortcut keys. |
| Toggle Window | This function enables either bringing the client to the foreground or to minimise the client via a shortcut key. |
pascom Client Log and Support Information
In case of errors or problems with the pascom client, you can assist your system administrator or the pascom support team by providing log and support information.
- Click on in the Settings menu.
Here you will find the of the pascom client, which opens in a text editor.
Generate a support package for your system administrator or pascom support. Click on . You will find the zip archive in your Download folder.