Documentation
pascom Product Documentation and Release Notes
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Desktop Client User Guide
- Log on to the pascom client
- Layout and Overview
- Profile and Contactlist
- Search, Smart Filter and Notifications
- Making and receiving with the pascom Client
- Transfer, Pickup and Call forwarding
- Groups for Chat-Rooms and Conferences
- Chat, Group-Chats and Filesharing
- Use Video-Telephony and Screensharing
- Audio- and Video Conferencing
- The Call- and Team History
- pascom Teams - Working with call queues
- The Phonebook
- Send and receive faxes
- Use the Call Recording System
- Managing My Devices
- Remote Control of Mobile Devices
- Headset and Audio Settings
- Line Key Configuration
- Door Bell usage
- Extension Switch usage
- How to use Client Actions
- Use Kuando Busylight
- pascom Client Settings
- How to use the tomedo® Integration
- Quick Start
- Server Setup
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Mobile Client User Guide
- pascom Mobile App pairing and login
- Profile and Contactlist
- Search, Smart Filter and Push-Notifications
- Telephoning with the pascom Mobile Client
- Groups for Chat-Rooms and Conferences
- Chat, Group-Chats & Filesharing
- Use Video-Telephony
- Audio- and Video Conferencing
- The Call- and Team History
- pascom Teams - Working with call queues
- The Phonebook
- Door Bell usage
- Extension Switch usage
- Mobile App Energy Optimisation Settings
- User Management
- Telephone Book
- Web Conference User Guide
- Team Management
- Client Administration
- Endpoints
- Gateway Configuration
- Trunks
- Trunk Templates
- Automatic Call Distribution
- Modules
- Concepts
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How to
- Data protection and IT operations in the pascom cloud
- Monitoring via Nagios or Icinga
- Setup Mobile Access via the Internet
- Using a Lancom as a Router
- Nextragen - VoIP & Network Monitoring
- Subscription Downgrades
- Setup Extensions
- Remove Dialplan Loops
- Function / Service Codes
- Change SIP Header
- Telephone Provisioning via DHCP
- tomedo® Integration setup
- Support & Release Notes
- REST API
Managing My Devices
+ Cloud and Self HostedIn this guide we explain how to use the Find Me Follow Me settings to control how and when your devices ring.
Training Video
Overview
Find Me Follow Me is an excellent feature for managing how and when calls ring on your devices. Simply select which devices you use for each location and use the controls to manage how and when they ring.
“These settings are blocked by your system admin!”
As an phone system user, if you want the ability to manage the Find Me Follow Me setings for all your devices, your phone system administrator must enable this functionality per device.
My Devices
The Find Me Follow Me device control settings can be found in the Client Settings.
- Open the via the pascom Menu
- Click on in the Settings Menu
Preferred Device
Using this dropdown, you can set a device as your preferred device (client versions 70 and server versions 19.13 and older, this option is for outbound calls only). Depending on which devices are assigned to for each location, you can choose from either your mobile device, the integrated pascom softphone or a desk phone. The pascom softphone is built into desktop client software and is ideal for use with a headset.
- Click the “Preferred Device” and select your device. Older versions call this menu “Outgoing Calls”.
Find Me Follow Me For Incomming Calls
Using the incoming calls Find Me Follow Me settings you can control the ring order and duration for all of your devices.
simply use the toggle switch for each call type that should ring on each device, e.g. internal calls
It is also possible to set a time delay in seconds to configure when device should start ringing. This is a useful tool if you use 2 or more devices for a call type (e.g. internal calls) as it sets the delayed device to start ringing only after the configured period of time.
Switch off all Devices | DND
If you want to be unreachable, you can turn off all the and effectively force a Do Not Disturb mode.
- What happens if you switch off all devices? It is best to check with your system administrator first, because there are multiple aspects to consider, for example any announcements, call forwardings, voicemail box, etc..
GSM Fallback
Mobile devices include an inbuilt GSM fallback switch which allows users to decide whether calls to their mobile device should be routed via GSM. In the device settings, you can specify incoming calls to your mobile device to be connected via the GSM network.
- Activate/Deactivate the GSM switch for incoming mobile calls.
More information about the pascom GSM fallback feature can be found here.