Documentation
pascom Product Documentation and Release Notes
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Desktop Client User Guide
- Log on to the pascom client
- Layout and Overview
- Profile and Contactlist
- Search, Smart Filter and Notifications
- Telephoning with the pascom Client
- Transfer, Pickup and Call forwarding
- Groups for Chat-Rooms and Conferences
- Chat, Group-Chats and Filesharing
- Use Video-Telephony and Screensharing
- Audio- and Video Conferencing
- The Call- and Team History
- pascom Teams - Working with call queues
- The Phonebook
- Send and receive faxes
- Use the Call Recording System
- My Device Control
- Headset and Audio Settings
- Use Kuando Busylight
- How to use Client Actions
- pascom Client Settings
- How to use the tomedo® Integration
- Quick Start
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Server Setup
- Using pascom.cloud
- pascom Appliance
- pascom SMB Server
- pascom Virtual IP PBX
- Amazon Web Services (AWS)
- pascom Cloud Service Provider (CSP)
- pascom Server Update, Backup and Restore
- Server Management Interface
- Server CLI (TUI) Interface
- Upgrade from pascom 17 or older
- Port Overview | Firewall Configuration
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Mobile Client User Guide
- pascom Mobile App pairing and login
- Profile and Contactlist
- Search, Smart Filter and Push-Notifications
- Telephoning with the pascom Mobile Client
- Groups for Chat-Rooms and Conferences
- Chat and Group-Chats
- Use Video-Telephony
- Audio- and Video Conferencing
- The Call- and Team History
- pascom Teams - Working with call queues
- The Phonebook
- Mobile App Energy Optimisation Settings
- User Management
- Telephone Book
- Web Conference User Guide
- Team Management
- Client Administration
- Endpoints
- Gateway Configuration
- Trunks
- Trunk Templates
- Automatic Call Distribution
- Modules
- Concepts
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How to
- Data protection and IT operations in the pascom cloud
- Monitoring via Nagios or Icinga
- Setup Mobile Access via the Internet
- Using a Lancom as a Router
- Nextragen - VoIP & Network Monitoring
- Subscription Downgrades
- Setup Extensions
- Remove Dialplan Loops
- Function / Service Codes
- Change SIP Header
- Telephone Provisioning via DHCP
- tomedo® Integration setup
- Support & Release Notes
- Developer APIs
Chat and Group-Chats
Use chat groups and share information with colleagues.
Chat with colleagues
Quickly exchanging information with a colleague has become an indispensable tool in business communication today. In the pascom client, simply click on a colleague in the contact list to open the chat conversation window.
Open chat conversation from the contact list
Chat conversation open
Type a Chat message
- Enter your message in the lower input field and send the message by clicking on the red send arrow or by pressing the enter key.
Group chat with several colleagues
For group chat rooms you first need a pascom group which you can create with the following tutorial.
Click on the Group in your contact list to open the chat conversation.
Open group chat via the contact list
The dynamic content area or view window will then show you the chat conversation of the group.
Group chat with multiple participants
- Type your message as usual in the input field and send it by clicking on the red send arrow or by pressing the enter key.
Close a Chat
- Close the current chat conversation by clicking on the red X symbol in the upper right corner.
If you close a chat conversation and have already written a message but have not yet sent it, the pascom client saves what you have already written and you can continue editing it later. This allows you to jump back and forth between chat conversations.
Chat Notifications
If the conversation area is not in focus and you receive a new message, a notification message appears in the contact list at the profile picture and at the respective contact. The profile picture always shows you the complete, not yet read, messages. Contacts with new messages will automatically move up in the contact list, if the sorting is set that way.
Chat notification message in the contact list