Documentation
pascom Product Documentation and Release Notes
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Desktop Client User Guide
- Log on to the pascom client
- Layout and Overview
- Profile and Contactlist
- Search, Smart Filter and Notifications
- Making and receiving with the pascom Client
- Transfer, Pickup and Call forwarding
- Groups for Chat-Rooms and Conferences
- Chat, Group-Chats and Filesharing
- Use Video-Telephony and Screensharing
- Audio- and Video Conferencing
- The Call- and Team History
- pascom Teams - Working with call queues
- The Phonebook
- Send and receive faxes
- Use the Call Recording System
- Managing My Devices
- Remote Control of Mobile Devices
- Headset and Audio Settings
- Line Key Configuration
- Door Bell usage
- Extension Switch usage
- How to use Client Actions
- Use Kuando Busylight
- pascom Client Settings
- How to use the tomedo® Integration
- Quick Start
- Server Setup
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Mobile Client User Guide
- pascom Mobile App pairing and login
- Profile and Contactlist
- Search, Smart Filter and Push-Notifications
- Calling with the pascom Mobile App
- Groups for Chat-Rooms and Conferences
- Chat, Group-Chats & Filesharing
- Use Video-Telephony
- Audio- and Video Conferencing
- The Call- and Team History
- pascom Teams - Working with call queues
- The Phonebook
- Door Bell usage
- Extension Switch usage
- Mobile App Energy Optimisation Settings
- User Management
- Telephone Book
- Web Conference User Guide
- Team Management
- Client Administration
- Endpoints
- Gateway Configuration
- Trunks
- Trunk Templates
- Automatic Call Distribution
- Modules
- Concepts
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How to
- Data protection and IT operations in the pascom cloud
- Monitoring via Nagios or Icinga
- Setup Mobile Access via the Internet
- Using a Lancom as a Router
- Nextragen - VoIP & Network Monitoring
- Subscription Downgrades
- Setup Extensions
- Remove Dialplan Loops
- Function / Service Codes
- Change SIP Header
- Telephone Provisioning via DHCP
- tomedo® Integration setup
- Support & Release Notes
- REST API
Chat, Group-Chats & Filesharing
Use chat groups and share information and data with colleagues.
Chat with colleagues
Quickly exchanging information with a colleague has become an indispensable tool in business communication today. In the pascom client, simply click on a colleague in the contact list to open the chat conversation window.
Open chat conversation from the contact list
Chat conversation open
Type a Chat message
- Enter your message in the lower input field and send the message by clicking on the red send arrow or by pressing the enter key.
Group chat with several colleagues
For group chat rooms you first need a pascom group which you can create with the following tutorial.
Click on the Group in your contact list to open the chat conversation.
Open group chat via the contact list
The dynamic content area or view window will then show you the chat conversation of the group.
Group chat with multiple participants
- Type your message as usual in the input field and send it by clicking on the red send arrow or by pressing the enter key.
Close a Chat
- Close the current chat conversation by clicking on the red X symbol in the upper right corner.
If you close a chat conversation and have already written a message but have not yet sent it, the pascom client saves what you have already written and you can continue editing it later. This allows you to jump back and forth between chat conversations.
Chat Notifications
If the conversation area is not in focus and you receive a new message, a notification message appears in the contact list at the profile picture and at the respective contact. The profile picture always shows you the complete, not yet read, messages. Contacts with new messages will automatically move up in the contact list, if the sorting is set that way.
Chat notification message in the contact list
Send Files (Filesharing)
The client offers you the possibility to exchange files with your colleagues.
- Click on the in the current chat conversation and select the file you want to send.
File sharing via file selection
Filetransfer - The Rendering-Feature
Files, images and documents that you share with other users in the pascom client are displayed in the chat history. This gives you full control over the file transfer.
- Documents and files are displayed during transfer as follows.
Documents and files in pascom Client
- Via the download icon you can easily download the file. Via the trash can icon you delete the file. The chat window will still show that this file has been removed.
Deleted files in pascom Client
- Images you share in the pascom client are rendered and displayed as a preview in the chat window.
Images with preview in pascom Client
Useful tips for file transfer
Where can I find my downloaded images and files? In the Download folder of the operating system.
What is the maximum file size? File size max. 100 MB.
Why do images not have the original resolution? Images are compressed during transmission to speed up data transfer. If you want to send your colleagues images in the original resolution, you must compress the image beforehand with a ZIP program.
Why do transparent PNG images have a black background in the preview? Due to compression, transparent PNG images are converted to a smaller JPG image format for the preview image in the pascom client. DON’T WORRY: Download the image to your computer, it will have its original format.