Documentation
pascom Product Documentation and Release Notes
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Desktop Client User Guide
- Log on to the pascom client
- Layout and Overview
- Profile and Contactlist
- Search, Smart Filter and Notifications
- Telephoning with the pascom Client
- Transfer, Pickup and Call forwarding
- Groups for Chat-Rooms and Conferences
- Chat, Group-Chats and Filesharing
- Use Video-Telephony and Screensharing
- Audio- and Video Conferencing
- The Call- and Team History
- pascom Teams - Working with call queues
- The Phonebook
- Send and receive faxes
- Use the Call Recording System
- My Device Control
- Headset and Audio Settings
- Extension Switch usage
- Use Kuando Busylight
- How to use Client Actions
- pascom Client Settings
- How to use the tomedo® Integration
- Quick Start
- Server Setup
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Mobile Client User Guide
- pascom Mobile App pairing and login
- Profile and Contactlist
- Search, Smart Filter and Push-Notifications
- Telephoning with the pascom Mobile Client
- Groups for Chat-Rooms and Conferences
- Chat and Group-Chats
- Use Video-Telephony
- Audio- and Video Conferencing
- The Call- and Team History
- pascom Teams - Working with call queues
- The Phonebook
- Extension Switch usage
- Mobile App Energy Optimisation Settings
- User Management
- Telephone Book
- Web Conference User Guide
- Team Management
- Client Administration
- Endpoints
- Gateway Configuration
- Trunks
- Trunk Templates
- Automatic Call Distribution
- Modules
- Concepts
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How to
- Data protection and IT operations in the pascom cloud
- Monitoring via Nagios or Icinga
- Setup Mobile Access via the Internet
- Using a Lancom as a Router
- Nextragen - VoIP & Network Monitoring
- Subscription Downgrades
- Setup Extensions
- Remove Dialplan Loops
- Function / Service Codes
- Change SIP Header
- Telephone Provisioning via DHCP
- tomedo® Integration setup
- Support & Release Notes
- REST API
Groups for Chat-Rooms and Conferences
Create pascom groups for chat rooms and audio- /video conferences
What are pascom Groups?
Think of pascom groups as dynamic conference rooms with a lot of additional features. pascom groups can be used as chat rooms, but can also be upgraded to audio and video conference rooms. For example, create a “support group” for all support staff, where they can exchange information in group chat and hold audio and video meetings.
With the group function you create permanent groups for:
- Group chat
- Audio conferences
- Video conferences
- Online meetings with screen sharing
Create a pascom Group
Creating new pascom groups is not restricted and can be done by any user.
Create a new group using the + icon in your profile.
Enter a name in the settings window of the group e.g. “Support” or “Smalltalk”. Then add the participants who should be members of this group.
Finally, click the red disk icon to save the group. Your new group now appears in the contact list.
Only groups in which you yourself are a member will appear in your contact list. If you can’t find a group, just let other members of that group join you.
Manage pascom Groups
If you are in a window of a pascom group, you can choose from several functions in the upper menu bar. You will also be shown how many participants the group has.
Mute a Group
- Click on the speaker symbol in the upper menu bar. Now you will no longer receive notification of new events in the group.
Close a Group
- To close a group, click on the red X symbol in the top menu bar. Don’t worry, you can always open the group again from the contact list.
Edit Group and manage Participants
- To make changes to a group, click on the red info icon in the top menu bar and you will be taken to the group settings.
Change the name of the group
- If you are not satisfied with the name of a group, you can simply overwrite the former name. e.g. change support to sales.
Add or remove Participants
If you want your group to include new members, click on the menu item Add participants and select new participants from a list.
To remove participants from the group, click the red trashcan icon.
Leave the Group yourself
- If you would like to end your membership in a group yourself, click on Leave Group at the very bottom of the Group Settings.
Make pascom Group public
External participants can also be invited to your pascom groups. By clicking on Allow guests you activate the Guest mode and receive dial-in data for your group.
To upgrade a chat group to a virtual audio/video conference room for external participants
Fields | Description |
---|---|
Dial-in-Number | Participants can access the conference by phone using the pascom Web Client’s dial-in number. |
PIN | The PIN is required to participate in the conference using the dial-in number. |
URL | Link to the pascom Web Client to access the group web meeting. |
Copy Invitation to Clipboard | Copy all details to the clipboard for sharing all access information with the intended participants. |
Delete a pascom Group
Delete a pascom group by removing all participants from a group and finally leaving the group yourself. The group then disappears from the system.