Telephoning with the pascom Mobile Client

This tutorial shows you the telephony functions of the pascom Client

Start a Call

There are several ways to start a new call in the pascom Mobile client. Enter a phone number in the dialpad or click on a green handset in the contact list. Additionally, calls can be started from the phone book and the call journal.

Start a new Call Start a new Call

The pascom Phone Area explained

The Phone area or Phone field offers some functions which are explained below.

Dialpad

Enter the phone number you want to call directly in the dialing field. Do not worry about the syntax of the phone number. The pascom client takes care of it. To start the call, press the green handset button. You can also search directly for persons in the dialing field. You can find more information here

The Dialpad

Voicemailbox

You can reach your answering machine / voice mailbox by clicking on the Voicemail - Button. You can find instructions on the functions of the voicemail box here.

The Voicemailbox

Redial

Use Redial to call the last contact / phone number dialed, again.

redial

Incomming Call

If you are called, the incoming call element appears in the phone field. A pop-up notification of the incoming call also appears. You now have the option to accept or reject the call. You can also directly transfer the call to a colleague.

Incomming Call Incomming Call within the pascom Client

Active Call

During an active call, the telephone area of the pascom client offers a lot of functions. Here, interactive call elements are used, which allows intuitive and easy interactions with the participants.

Interactive Call Elemtents explained

Each participant is displayed in the telephone area of the Pascom client as interactive call element. This way you always have full control over the current call.

Interactive Call Element Participant as interactive Call Element

Click on the white arrow to access further options for this call element.

Details of the Call Element Extended Options of the Call Element

You have the option to forward the current caller via transfer, open the Chat area, put the call on Hold or display further details from the phone book.

Extended telephone functions during active calls

The phone field/area also changes during an active call and enables further functions.

Here you can now start a new call, send DTMF tones, mute the microphone, and use video and screen sharing or hang up the call via the red handset button.

Hold a Call

Putting an active Call on “Hold “ has several advantages. Differently than with the muting of your microphone, the conversation partner hears music on hold and knows therefore that you e.g. hold consultation. In addition, you can call other contacts while the other party is on hold.

To “hold” a call, click on the pause/hold button in the call element”. The caller is then grayed out.

Hold a Call Hold a Call

You can retrieve the waiting caller by clicking the pause button again.

Your Voicemail Box

Click the Voicemail button to call your voicemail box, provided your system administrator has configured your own voicemail box. You can also reach your mailbox via a Function code.

  1. retrieve your messages or make settings via a voice menu in your mailbox.

Enable GSM fallback

It can happen that where you are, there is no stable WLAN connection. The pascom Mobile Client automatically detects the switches to GSM mode to establish the connection via your mobile network.

You can also activate the GSM mode manually.

GSM mode

  1. Click on the GSM button in the top right-hand corner of the Telephony area.