Documentation
pascom Product Documentation and Release Notes
-
Desktop Client User Guide
- Log on to the pascom client
- Layout and Overview
- Profile and Contactlist
- Search, Smart Filter and Notifications
- Making and receiving with the pascom Client
- Transfer, Pickup and Call forwarding
- Groups for Chat-Rooms and Conferences
- Chat, Group-Chats and Filesharing
- Use Video-Telephony and Screensharing
- Audio- and Video Conferencing
- The Call- and Team History
- pascom Teams - Working with call queues
- The Phonebook
- Send and receive faxes
- Use the Call Recording System
- My Device Control
- Headset and Audio Settings
- Extension Switch usage
- Use Kuando Busylight
- How to use Client Actions
- pascom Client Settings
- How to use the tomedo® Integration
- Quick Start
- Server Setup
-
Mobile Client User Guide
- pascom Mobile App pairing and login
- Profile and Contactlist
- Search, Smart Filter and Push-Notifications
- Telephoning with the pascom Mobile Client
- Groups for Chat-Rooms and Conferences
- Chat and Group-Chats
- Use Video-Telephony
- Audio- and Video Conferencing
- The Call- and Team History
- pascom Teams - Working with call queues
- The Phonebook
- Extension Switch usage
- Mobile App Energy Optimisation Settings
- User Management
- Telephone Book
- Web Conference User Guide
- Team Management
- Client Administration
- Endpoints
- Gateway Configuration
- Trunks
- Trunk Templates
- Automatic Call Distribution
- Modules
- Concepts
-
How to
- Data protection and IT operations in the pascom cloud
- Monitoring via Nagios or Icinga
- Setup Mobile Access via the Internet
- Using a Lancom as a Router
- Nextragen - VoIP & Network Monitoring
- Subscription Downgrades
- Setup Extensions
- Remove Dialplan Loops
- Function / Service Codes
- Change SIP Header
- Telephone Provisioning via DHCP
- tomedo® Integration setup
- Support & Release Notes
- REST API
pascom Appliance
Self Hosted onlyThe pascom appliance is a pre-installed Server for on-premise installations
Useful Knowledge
pascom Appliance
Modify your Firewall
Many companies have no Internet access restrictions and can therefore immediately start using your pascom appliance without needing to make any alterations to their Firewall.
However, should you choose to, you can specify which internet services your company network is permitted to access by opening the following ports and allowing the pascom appliance access in order to ensure that your pascom phone system operates optimally:
Configure Firewall / Port Overview
pascom Server Installation (Only for new / re-installs)
The pascom appliance is delivered with the pascom phone system server software already pre-installed. Perform the following steps only if you wish to reinstall the system!
Requirements
- USB stick with a minimum capacity of 8GB
- Free of charge Flash Tool Rufus (only for Windows)
- pascom Server Software ISO File
Flash the USB Stick
Connect the USB stick to your compute and start Rufus. Now select the pascom Server ISO file under , select the USB stick via and finally click the :
Copy Server-ISO
Now copy the server ISO directly to the USB stick and rename it to pascom.iso.
Variant 1 | Create Configfile
Create the file setup.json directly on the USB stick with the following content:
{
"skipWelcome": true,
"skipDevice": true,
"skipHostname": true,
"hostname": "usbsetup",
"skipNetwork": true,
"skipStartNetwork": true,
"skipBrowser": true,
"skipReboot": true,
"halt": true,
"preinst" : {
}
}
{
"skipWelcome": true,
"skipDevice": true,
"skipHostname": true,
"hostname": "usbsetup",
"skipNetwork": true,
"skipStartNetwork": true,
"skipBrowser": true,
"skipReboot": true,
"halt": true,
"preinst" : {
}
}
Variant 2 | Create unattended Configfile
(Instead of the configuration file above)
It is often not possible to connect a monitor to the pascom appliance. To perform an unattended installation without clicking through the setup interface
create the file setup.json with the following content, also directly on the USB-Stick
{
"skipWelcome": true,
"skipHostname": true,
"skipDevice": true,
"hostname": "usbsetup",
"skipNetwork": true,
"skipStartNetwork": true,
"skipBrowser": true,
"skipReboot": true,
"halt": true,
"preinst" : {
"device": "sda",
"skipWelcome": true,
"skipHostname": true,
"hostname": "pascom-server",
"skipNetwork": true,
"network": {
"interface": "enp1s0",
"mode": "static",
"ip": "192.168.100.1",
"netmask": "255.255.255.0",
"gateway": "192.168.100.254",
"dns1": "192.168.100.254",
"dns2": ""
}
}
}
{
"skipWelcome": true,
"skipHostname": true,
"skipDevice": true,
"hostname": "usbsetup",
"skipNetwork": true,
"skipStartNetwork": true,
"skipBrowser": true,
"skipReboot": true,
"halt": true,
"preinst" : {
"skipWelcome": true,
"skipHostname": true,
"skipDevice": true,
"hostname": "pascom-server",
"skipNetwork": true,
"network": {
"interface": "enp1s0",
"mode": "static",
"ip": "192.168.100.1",
"netmask": "255.255.255.0",
"gateway": "192.168.100.254",
"dns1": "192.168.100.254",
"dns2": ""
}
}
}
Customizable Parameters:
Parameter | Beschreibung |
---|---|
preinst - hostname | Set the Hostname of your pascom Phonesystem z.B. pascom-server. |
preinst - network - mode | static: manually assign IP-Adresses. dhcp: Network Interface automatically receives an IP Adress from your DHCP Server. |
preinst - network - ip, netmask, gateway, dns1 + dns2 |
You can assign parameters as soon as you have selected preinst - network - mode static. With dhcp leave the parameters blank ””. |
Connect, install and remove the USB stick
The USB stick prepared in this way can now be connected directly to the USB3 port (rear, blue port). Plug the appliance into screen and power and turn it on. The setup will run automatically. After successful setup, the appliance shuts itself off.
REMOVE THE USB-STICK NOW!
Turn the appliance back on and proceed to the next step.
Connect Appliance
First System Start
Complete the setup and follow the on-screen instructions until you are directed to switch to your browser and start the setup wizard:
Start Setup Wizard
Open a browser window and go to your pascom PBX server IP address configured during the first system start. Follow the steps until you can login into the Management Interface:
Setup Mobile Acces via the Internet (optional)
If you want to use this feature, follow these steps now. Future changes are possible, but will result in changes for your users as aspects such as access to the server via the pascom client will change from a local IP address to a DNS name.
This step is required should you wish to use the pascom mobile client (iOS/Android) or desktop client to access the local pascom server from “on the go” i.e. outside of the network.
Phone System Setup
An additionnal assistant will help you to finish setting up your phone system and add / invite further users. Proceed as follows:
- Via a browser window, login into the pascom server as an Admin
- Click on the and then enter a name for your phone system
- Follow the setup assistant instructions