Documentation
pascom Product Documentation and Release Notes
-
Desktop Client User Guide
- Log on to the pascom client
- Layout and Overview
- Profile and Contactlist
- Search, Smart Filter and Notifications
- Telephoning with the pascom Client
- Transfer, Pickup and Call forwarding
- Groups for Chat-Rooms and Conferences
- Chat, Group-Chats and Filesharing
- Use Video-Telephony and Screensharing
- Audio- and Video Conferencing
- The Call- and Team History
- pascom Teams - Working with call queues
- The Phonebook
- Send and receive faxes
- Use the Call Recording System
- My Device Control
- Headset and Audio Settings
- Use Kuando Busylight
- How to use Client Actions
- pascom Client Settings
- Quick Start
- Server Setup
-
Mobile Client User Guide
- pasocm Mobile Client pairing and login
- Profile and Contactlist
- Search, Smart Filter and Push-Notifications
- Telephoning with the pascom Mobile Client
- Groups for Chat-Rooms and Conferences
- Chat and Group-Chats
- Use Video-Telephony
- Audio- and Video Conferencing
- The Call- and Team History
- pascom Teams - Working with call queues
- The Phonebook
- Mobile App Energy Optimisation Settings
- User Management
- Telephone Book
- Web Conference User Guide
- Team Management
- Client Administration
- Endpoints
- Gateway Configuration
- Trunks
- Trunk Templates
- Automatic Call Distribution
- Modules
- Concepts
-
How to
- Data protection and IT operations in the pascom cloud
- Monitoring via Nagios or Icinga
- Setup Mobile Access via the Internet
- Using a Lancom as a Router
- Nextragen - VoIP & Network Monitoring
- Subscription Downgrades
- Setup Extensions
- Remove Dialplan Loops
- Function / Service Codes
- Change SIP Header
- Telephone Provisioning via DHCP
- Support & Release Notes
- Developer APIs
Amazon Web Services (AWS)
Self Hosted onlyHow to host you pascom phone system server in the Amazon Cloud (AWS)
Recommeded AWS Instance Sizes
| < 10 Users | < 50 Users | < 250 Users | < 500 Users | < 1000 Users | |
|---|---|---|---|---|---|
| Instance Type1 | t2.small | t2.medium | t2.large | t2.xlarge | t2.2xlarge |
| EBS Volume2 | 32 GB | 64 GB | 128 GB | 256 GB | 512 GB |
1) By higher CPU loads, it is advisable to choose the fee-based “t2 unlimited” option. The load depends on entirely on the respective user behaviour. Therefore, our recommendation is to start without the option and monitor the instance using the AWS monitoring tools.
2) In standard use cases, the pascom does not generate a high IO load. As such, the volume type “magnetic” is sufficient.
AWS Instance Setup
pascom has made a Community AMI available at the AWS Frankfurt site:
Continue with the AWS instance setup and make all further settings changes according to our recommendations until you reach step 6 Configure Security Group.
Configure Security Group
Management
You must be able to access the following ports as an Administrator. Under no circumstances share these ports with unrestricted internet access. The simplest option here is to restrict the source IP address to name of your company network. Alternatively, you can use a VPN or a direct AWS connection.
| Port | Description |
|---|---|
| TCP 22 | SSH Server |
| TCP 8443 | Management Web Interface |
Telephony and Instant Messaging
To use the telephony and instant messaging services, open these ports for unrestricted access via the Internet.
| Port | Description |
|---|---|
| TCP 80/443 | Phone system Web Interface - Important for Let’s Encrypt certificates |
| TCP 5061 | SIP-TLS - secure SIP communication |
| TCP 5222 | pascom Desktop and Mobile client access |
| UDP 30000 - 35000 | SRTP - encrypted Voice Data |
| UDP 3478 | Access for Video-Functionality |
Optional Services
Provide the following ports unrestricted access via the Internet only when you actually use the following services.
| Port | Description |
|---|---|
| TCP 636 | LDAPS for telephone book access via LDAP |
| TCP 8884 | Provisioning of Desktop IP Phones (hardware telephones) |
| TCP 8885 | VPN Tunnel direct to the phone system |
Example Configuration
In this example configuration, we used the fixed source IP address of 1.2.3.4 to secure the management Interface:
AWS SSH Key Pair
The pascom Server does not require any AWS SSH Key Pairs. Therefore, select Proceed without a key pair and start the instance. Lastly, you can set the passwords via the pascom Server Management.
Start pascom Setup Wizard
Open a browser window and surf to your pascom server’s AWS IP address. Follow the instructions until you can login to the pascom management UI:
Domain Name Setup
As valid certificates can only be created using the domain name and not IP addresses, you will now need to setup a domain name for the external AWS IP address.
Should you not have your own, external DNS server available,no-ip offers an easy way to setup domain names.
Activate Let’s Encrypt
The pascom phone system server has the capability to fully and automatically setup a Let’s Encrypt certificate for you. Simply follow these steps:
- Using an admin account, login to the pascom server Web UI
- Click
- Click on the interface used by you
- Under Interface DNS Name enter the previously setup Domain Name
- Switch the the Certificate mode to Let's Encrypt
- Press to apply the configuration
The Interface will now restart and automatically applies the Let’s Encrypt Certificate. Should the interface restart encounter errors, please check your Firewall Settings, in particular Port TCP 443 and your domain name.
Phone System Setup
An additionnal assistant will help you to finish setting up your phone system and add / invite further users. Proceed as follows:
- Via a browser window, login into the pascom server as an Admin
- Click on the and then enter a name for your phone system
- Follow the setup assistant instructions