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Ramp up your dealership communications, fuel growth and drive customer service and loyalty with pascom, the business phone system that supports your car dealership from the showroom floor to the workshop and every department in between.
Buying a car is an extremely personal experience and as a result, the automotive retail and service industry is a highly competitive market and dealerships must professionally manage high call volumes to remain competitive. Every call represents a potential business opportunity and the hidden costs of missed calls can run into the thousands and higher. As such, car dealerships require a business phone system that enhances the caller experience, supports sales and service teams, delivers workplace mobility, and provides advanced reporting in one solution.
*Research from Google, Podium and the Dealership Guy
Your sales people are the heart of your business growth. pascom gives your sales team all the tools to deliver a personalised communication experience across all communication channels.
Customer care doesn’t end with the sale. Keep customers loyal and hyping up your dealership with excellent automotive service.
Choosing a cloud-base business phone system enables car dealership IT staff to build and scale more efficient workflows thanks to centralised management and communications.
Just like a car engine, high performance is only achieved when every component is seamlessly integrated to work in harmony. With pascom, you have instant access to all your essential communication channels and reporting at your fingertips.
Transform how your departments connect and collaborate. From sales to service, from finance to your business development centre, every dealership department and your customers will benefit from a modern communication system that combines classic telephony functionality with modern mobile apps, chat, video, and reporting as standard and makes them available all in one place.
When every call is potentially a business opportunity worth thousands, every call must be greeted warmly and professionally. Callers don’t want to be put on hold or sent round the houses, so qualify calls with IVR options and automatically route them to the correct department. Attach labels to calls and add pre-qualified data from your IVR and CRM system and enable employees to offer excellent, personalised service.
Real-time and historical reporting allow you to constantly manage and improve dealership operations while pascom’s seamless CRM integration options allow you to leverage customer data to offer personalised, optimised experiences at every touch point, from first contact to ongoing service.
Intelligently manage customer calls with time-based routing, call queues, options (IVR) menus, voicemail inboxes and even skills-based routing all included as standard.
Simply manage all your contacts in one place with 3rd party phonebook integrations and access them everywhere via the pascom desktop & mobile apps.
Just like with Busy Lamp Field (BLF) keys, the pascom app lets you see which colleagues are online & available, transfer calls to them, and if necessary pick up calls from other extensions.
Setup up call queues with music on hold and professional prompts to create a more enjoyable in-call experience as callers wait to be directed the next available employee.
Stay connected on your office number, even when on the go or working remotely. With the pascom mobile softphone app, you and your team can call, chat, share and meet from anywhere.
Still need to fax? Then you’ll love our virtual digital fax feature. Simply send and receive faxes directly via the pascom apps, while fax-2-E-mail sends incoming faxes directly to your inbox as PDFs.
The pascom AI tools allows you to automatically transcript voicemails, store them in the pascom apps, and makes them searchable for future reference. Another new AI feature is text-to-speech that enables you to create professional prompts in seconds.
Discover pascom ONE, the complete all-in-one business phone system and learn about all the telephony and communication features that your SMB could possibly need.
We upgrade business communications