pascom ONE business phone systems for marketing agencies

Unify your agency’s voice, video, chat, and client communication tools into a single all-in-one cloud platform built for creative teams and fast-moving campaigns.

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Deliver with pascom ONE

Keep your team and clients connected from anywhere

Modern marketing teams need more than just phones. Whether you’re in the office, remote, or on-site with a client, pascom ONE ensures your agency never misses a beat. Make and receive calls, chat internally, share files, and meet via video — all from your laptop or smartphone. One app, total connectivity.

Smart, flexible features that help agencies scale and stay creative

Easy self-management via intuitive, web-based admin tools.

Create campaign-specific ring groups and call flows.

Integrate with CRMs, ticket systems, or creative project tools.

Team messaging and chat integrated directly into your softphone.

Mobile and desktop apps so your team is always reachable.

Video conferencing and screen sharing to demo, pitch, or collaborate live.

Smart call routing by campaign, client, or department with custom hold music, branded audio prompts, and greetings.

Set working hours and availability to ensure call coverage and work-life balance.

Professional call handling your clients will love

Every client call is an opportunity to impress. pascom ONE lets you handle every call with professionalism and ease. Transfer calls, label campaigns, and integrate with your CRM to provide instant context — all while keeping remote and hybrid teams fully in sync.

Answer and manage calls from anywhere.
Label and tag calls by campaign, brand, or client.
Voicemail-to-Email ensures no message is missed.
Instant visibility into call history, timing, and routing.

Give your team the tools to communicate and collaborate

From kickoff to campaign wrap-up, pascom ONE supports every step of the marketing workflow. Keep your team aligned, clients updated, and projects moving with call logs, meeting tools, shared contacts, and intelligent call flows.

See who’s available with real-time presence tools
Link to your CRM or project management system
Enable instant messaging and file sharing within the platform
Use call recordings for QA, training, and client reference

Advanced Call Analytics

Professionalism is key within the real-estate industry and making informed timely decisions based on real world data is crucial to driving performance and delivering highly professional client services. pascom ONE provides an advanced, robust call analytics tool to measure your real-estate agency’ overall performance plus features such as call recording for quality control monitoring and enhanced training.

Track call volumes, response times, and average call times.
Monitor performance in real time with live analytics wallboards.
Improve record keeping and team training with call recordings.
Use historical data to measure performance over time.

Built for Agencies That Demand Results

Call Management

Intelligently manage customer calls with time-based routing, call queues, options (IVR) menus, voicemail inboxes and even skills-based routing all included as standard.

Central Phonebook

Simply manage all your contacts in one place with 3rd party phonebook integrations and access them everywhere via the pascom desktop & mobile apps.

Call Transfers

Just like with Busy Lamp Field (BLF) keys, the pascom app lets you see which colleagues are online & available, transfer calls to them, and if necessary pick up calls from other extensions.

Call Queues

Setup up call queues with music on hold and professional prompts to create a more enjoyable in-call experience as callers wait to be directed the next available employee.

Multi-device mobile integration

Stay connected on your office number, even when on the go or working remotely. With the pascom mobile softphone app, you and your team can call, chat, share and meet from anywhere.

Digital Fax

Still need to fax? Then you’ll love our virtual digital fax feature. Simply send and receive faxes directly via the pascom apps, while fax-2-E-mail sends incoming faxes directly to your inbox as PDFs.

pascom AI NEW

The new pascom AI tool allows you to automatically transcript voicemails, store them in the pascom apps, and makes them searchable for future reference. Another new AI feature is text-to-speech that enables you to create professional prompts in seconds.

Discover more features

Discover pascom ONE, the complete all-in-one business phone system and learn about all the telephony and communication features that your SMB could possibly need.

Features Overview

Your creative work deserves secure and reliable infrastructure

Client trust starts with how you handle their data. pascom ONE keeps your team secure, compliant, and online — with every call, message, or meeting protected under strict European privacy and infrastructure standards.

GDPR-compliant communications
ISO 27001 certified platform
TLS-encrypted data streams
Hosted in Germany for maximum reliability

Upgrade how your agency collaborates and connects

pascom ONE isn’t just a phone system — it’s your agency’s complete communications hub. Bring together calls, chat, presence, and video in one modern, mobile-first platform that keeps your creative workflows flowing.

Modern Unified Communications Suite

See team availability instantly with presence indicators
Chat, file share, fax and message – all in one
Hold client-facing video calls and internal briefings
Boost productivity and reduce tool sprawl
Use one platform across devices – desktop and mobile

All Inclusive Telephony Functions

Branded caller ID and smart routing
Rich call history with analytics
Queue management, hold music, and greeting prompts
Supports multi-site, hybrid, or remote setups
Transparent pricing – no surprise add-ons

Why marketing agencies
choose pascom ONE

With pascom ONE, agencies can move fast and stay connected — all while maintaining high standards of client service. Eliminate communication silos, improve team performance, and deliver your creative work with clarity and confidence.