Potential Required Action
In order to implement and add the new pascom 19 functionality and feature upgrades, we have made a number of core changes to the underlying technology. Naturally, we have tried to keep the impact of these modifications in terms of management workflows to a minimum. However, there are a limited number of Breaking Changes that you need to know about in order to gain the maximum benefit from your new pascom 19 phone system. For example, the Snom BLF key syntax has changed.
For further information, please refer to our release notes where we have highlighted all the important information for you.
Promote Meeting Effectiveness with Video Conferencing
55 % of communication is visual so add the personal, visual element to your face-to-face video meetings. With pascom’s native video conferencing suite, starting an team video conference from your desktop, mobile device or in a huddle room is as simple as clicking a button and there’s no need for any additional software and avoids any browser compatibility issues.
- Available to all users
- Windows, MacOS, Linux, Android & iOS
- Available 1:1 and conferences
Enhance Customer Service with Online Web Conferencing
Online meetings, remote presentations and support, the pascom Web Client allows pascom users to invite customers, business partners and stakeholders to join and participate in online web meetings direct in their browser, without requiring any additional software or hardware. Compatible with all leading web browsers, the pascom Web Client is an excellent customer service and engagement tool and ensures that pascom customers are able to benefit from a secure, flexible and easy-to-use video conferencing solution.
- Easily setup remote business meetings
- Video and screensharing for enhanced presentations and technical support
- In-built Instant Messaging chat tools ideal for Q&A sessions
- Web browser and dial in audio support
Deliver Amazing Presentations with Screen Sharing
A picture says a thousand words and with pascom 19, adding yet more visual aids to your team collaboration and meetings is just a click away. The new screen sharing functionality is available on all devices and platforms to ensure that even remote workers are able to view shared presentations and share their own screens.
- Boost and enhance online meeting productivity
- Promote team and remote worker collaboration
- Deliver in-depth presentations
Boost Team Collaboration with Team Messaging
Further enhance team collaboration with team messaging / team chat. Building on our “on the fly” group chat, with pascom 19 it is now possible to add “always-on” team messaging channels. Break down information silos by grouping users into departments, teams or projects and enable them to brainstorm ideas, share files and dynamically start audio / video conferences and desktop sharing sessions.
- Promote team working and idea sharing
- Create permanent channels & on the spot groups
- Invite users to multiple groups according to your needs
Memset Ltd
seitenwind GmbH
AMPAREX
KiKxxl
Hotel WEITBLICK Allgäu
Wake & Camp Ruhlsdorf
Gary Redmond, Corporate Infrastructure ManagerWe opted for the pascom phone system as it delivered all the advanced functionality and ease of management we were looking for when replacing our old Asterisk system and further drive our excellent customer service standards, coupled with the ability to retain our Snom desk phones to ensure maximum R.O.I, ease of integration with our new pascom phone system and deliver maximum audio quality for our sales and customer service teams.
Philipp Meixner, CEOAs a communications agency with just under 20 employees, the pascom phone system is perfect for us. The technical concept simply functions, which is what you want. The service is exceptional and always accessible (even if it is rarely needed) and as one of the agency’s business partners, we can only recommend pascom: open, straight forward, pleasant to work with - great. Thank you pascom!
Stephan Förderung, CEOWe chose pascom because their phone systems offer a sleek, easy to use UC client and administration UI whilst providing us with all the PBX and UC features, control and visibility that we could possibly need from our business communications solution. As a result of our excellent experience, we are happy to recommend pascom phone systems to all our customers.
Lars Hoeger, IT DirectorWhen we make decisions regarding new systems, we want to make sure that we have both reins firmly in our hands. Therefore, it is essential to implement systems which adhere to OpenStandards, allowing us to seamlessly connect and integrate these to our existing systems. In addition, we require reliable suppliers, who are ready to customise their solutions to our requirements, which is why we chose pascom who offer exactly this service and more.
Kassandra Martin, Deputy Director & Reception ManagerWe chose pascom as our telephony solution in part due to the scalability, flexibility and ease of deployment on our Hyper-V server. In addition, the pascom platform functions perfectly with our digital guest directories in our rooms whilst offering the largest range of functions at easily the most cost effective price compared to alternative solutions. A further deciding factor was also the wide choice of compatible hardware that choosing pascom afforded us.
Markus Gerlitzki, Managing DirectorMy team and I pride ourselves on the level of excellent care we provide our guests. However, it can be distracting when the phone is always ringing and we constantly answer the same questions. Thanks to the pascom phone system, we have been able to setup an automated self-service hotline which allows guests to quickly get answers and if required callers can be quickly and efficiently routed to an an employee. The system greatly improves customer service with around the clock answers around opening times and courses and therefore reduces the strain on employees, ensuring we are free to cater to the needs of our on-site guests.
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