November 30th, 2025 | Deggendorf, Germany - pascom GmbH, a leading provider of Cloud-based Business Communications solutions, today announce the addition of AI-powered Telephone Agents, the latest Artificial Intelligence (AI) functionality to be included into the company’ growing pascom Intelligence suite of AI-based telephony and communication tools.
pascom’s AI Agents have been developed to act as a virtual call agent within a call queue. The primary function is to answer calls, collect information from the caller and then summarise the call in order to present the information in the form of an entry within the team call history within the pascom apps.
The new AI agents will resemble what can be best described as an Intelligent Voicemail box, whereby callers are prompted to leave a message and on hand the recording, the AI is able to analyse the content of the call according to the criteria defined in the initial AI Agent setup and then categorise and summarise the content.
In doing so, the new AI agents deliver a powerful tool that can be flexibly configured to search for content, analyse caller tone and mood and therefore provide team members with actionable, relevant information with which employees are able to immediately react and enhance the customer service they deliver and are therefore extremely advantageous for businesses with higher call volumes and organisations that frequently receive calls that are similar in nature.
The benefits of AI Agents extend further beyond reducing workloads during the workday. The new AI Agents can act as team members outside of business hours, supporting businesses by answering calls 24/7 and providing automated call summaries accessible via team call history for processing on the next business day, an especially useful tool for customer service and sales teams, saving them time in qualifying customer calls and leads.
Mathias Pasquay, pascom CEO
As we continue to develop and expand pascom Intelligence and our AI capabilities, the arrival or our new AI Agents are an exciting and value enhancing addition to our Cloud phone system functionality. We believe that the new AI agents will be of great benefit to all our customers, providing them with the ability to further enhance the customer service and telephony experience for their customers.
The current release includes three customisable templates which our customers can adapt and build on in order to create the AI Agent that is best suited for their business. Initially, the included templates are primarily focused on tax consultants and doctors - two sectors where AI Agents can be extremely beneficial. A third, generic template is also included and can be customised to match business goals and requirements.
If you have any questions about PASCOM, our pascom Cloud Phone System or our Team Messaging and Collaboration apps and how pascom can help upgrade your business communications, then we are here to help. Visit our website and arrange to speak to one of our experts. Alternatively, get started today with our free cloud phone system trial.