Revolutionise Your Phone System Voice Prompts with AI
Nothing affects creating a good first impression more than how you handle your customers when they call your business. Get it wrong and you’ll lose customers. Get it right, and your customers will love you and this is where professional, high quality voice prompts, greetings and announcements are essential - and pascom’s Voice Prompt system has just been given a major AI-powered upgrade!
Having successfully completed BETA testing, pascom’s new AI driven text-to-speech (TTS) feature is now available to all pascom customers and with it, customers can now benefit from creating professional voice prompts, welcome messages, announcements and even mailbox greetings in a matter of seconds thanks to the power of AI.
Thanks to AI-powered text-to-speech (TTS), creating a professional voice prompt takes just a few seconds. Beyond production speed, AI generated voice prompts offer a number of advantages over self-recorded and professionally recorded prompts.
Professionally Recorded Prompts vs Self-Recorded Prompts vs AI Generated Prompts
Professionally recorded prompts have always been considered the crème de la crème when it comes to voice prompts and pascom phone system customers have always been able to upload custom voice prompts and greetings. Our customers can even order voice prompts directly from us and we’ll create them for you.
But why are professionally recorded prompts so good? Well it is all about the quality. They are recorded by tonmeisters in a professional studio with professional voice over artists. Furthermore, they can be mixed to include background music offering a seamless in-call experience.
However, as mentioned above this requires a recording studio, a professional speaker and professional audio editing, all of which takes time and costs money - obviously not ideal when the prompt is required now or the intended usage is for only a short period of time.
In such a use case, self-recorded prompts using the pascom recording system offered the ideal solution. The system allows customers to quickly and simply record prompts on their phone. As the audio file is recorded “on-the-fly”, the systems is obviously an excellent option for recording time-sensitive voice prompts and getting them online in their intended purpose as soon as possible.
However, the audio quality depends on a number of factors. Firstly, the phone being used or more specifically the quality of the microphone (HD audio, noise cancellation etc) can significantly degrade the audio quality. Secondly, the surroundings where the recording is being made can have a massive affect on the quality of the recording.
A busy office is not an ideal place as there’s too much background noise and despite it being quiet, the broom cupboard will likely result in a echoey hollow tone. Then there is the speakers clarity of voice. Most people are used to recording themselves, so they may rush it or stumble, meaning the recording will need to be done again.
Finally, consistency is key to branding and here two classic examples where AI generated prompts are better than both professionally and self-recorded voice prompts, especially when it comes to consistency.
Firstly, there’s the tone of voice being used. With an AI powered voice prompts generator, you simply choose the voice that best suits your business goals and requirements and you can be guaranteed that the voice will be the same for every recording.
With professionally and self-recorded prompts, it is not always possible to get the same speaker and even if it is, their pace and pitch will probably vary - they are only human after all!
Secondly, if your business operates in multiple countries, you will need voice prompts in mutliple languages. pascom’s AI prompts tool, creating a complete set of prompts in different languages is easy. Simply select the language, enter the text, choose the voice and you’re done.
Professional and self-recorded prompts in multiple languages may need multiple voice over artists, making production more complicated, more time consuming and as a result adds extra cost, especially by professionally recorded prompts. Compare this to AI generated voice prompts, and it’s clear to see that AI powered voice prompt generators offer significant advantages over traditional pre-recorded voice prompts.
If you have any questions about PASCOM ONE, our Team Messaging and Collaboration apps and how pascom can help upgrade your business communications, then we are here to help. Visit our website and arrange to speak to one of our experts. Alternatively, get started today with our free cloud phone system trial.