November 10th, 2025 | Deggendorf, Germany - pascom GmbH, a leading provider of Cloud-based Business Communications solutions, today announce release of the new pascom ONE Team Calling Identities feature, a powerful outbound calling feature that simplifies and automates outbound caller ID signalling when making calls on behalf of a team and enhances outbound call entries within the Team Call histories, further simplfying workflows and enhancing productivity.
The pascom phone system has long allowed outbound calls to be made using your team extension instead of your personal extension (Direct Inward Dial / DID). However, the previous setup was a too complex and not user-friendly from the end-user perspective.
Furthermore, thanks to the new caller identities feature, outbound calls made on behalf of a team are now included in the team call history. This ability automatically informs colleagues that you have made contact with the customer, greatly improving efficiency and delivering a range of additional benefits. An obvious example is improving efficiency when managing callbacks missed calls or to calls answered with pascom’s new AI Agent feature.
Mathias Pasquay, pascom CEO
We are delighted to say that with the release of the new outbound team calling functionality, we have listened to feedback from both our customers and partners and are providing our customers with a feature that has often been requested. The new feature is much more than just a usability fix and offers many more advantages than simply improving how we manage missed calls. It enhances teamwork, delivers corporate identity benefits and provides valuable call reporting insights, allowing our customers to further enhance how they communicate with their customers, clients and business partners.
Thanks to the introduction of caller identities, switching between making calls from your personal to team telephone numbers has become much more intuitive and the new feature also includes in-built automated intelligence to eliminate human error, ensuring that your business phone system is supporting your business in the delivery of excellent customer service whilst portraying a consistent, professional image and enhancing telephony analytics accuracy.
If you have any questions about PASCOM, our pascom Cloud Phone System, our new outbound team calling functionality, or our Team Messaging and Collaboration apps and how pascom can help upgrade your business communications, then we are here to help. Visit our website and arrange to speak to one of our experts. Alternatively, get started today with our free cloud phone system trial.