What is Time-of-Day Call Routing?
Time-of-day Call Routing is a business phone system feature that allows calls to be handled differently according to the time of day or even on specific days and dates using so called Action Conditions or Time Conditions, i.e. routing calls to different destinations within the phone system depending on what time the call is made.
Time-of-day call routing enables businesses to manage calls more effectively and efficiently by ensuring calls are directed to the most suitable individuals, team, department or even voicemail box both during the working day and after-hours.
How Time-of-Day Call Routing Works
To set up time-of-day call routing, a business most configure specific call rules which then determine where calls are routed to based on the time of day they are received.
Summary
The main benefit of time-based call routing is the flexibility such a call routing strategy provides, thus enabling your business to professionally and efficiently cover many scenarios when handling customer calls.
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