pascom’s Glossary of VoIP Terms

All IP

Analog

Asynchronous Communication

ATA Analog Telephone Adapter

Audio Encoding

Audio Menu

Audio Response Units

Auto Attendant

Auto Provisioning

Automatic Call Distribution (ACD)

Bandwidth

Bring Your Own Device (BYOD)

Bring Your Own Provider (BYOP)

Call Detail Records (CDR)

Call Flip / Call Pushing

Choose Your Own Device (CYOD)

Choose Your Own Provider (CYOP)

Click-to-Dial

CLIP No Screening

Cloud Communications

Cloud PBX

Codecs

Digital Technology

Digital Transformation

Enterprise Mobility Management

Extension Number

Extension Switch

Fax to Email

Find me / Follow me

Fixed Mobile Convergence (FMC)

FoIP

Gateway

Hardware as a Service

HD Audio

HD Video

HD Voice

Inbound Telephony

Instant Messaging

Interactive Voice Response

Intercom

Internal Extension

Internet Telephony

IP Address

IP Phone

ISDN

LAN

Landline Number

Local Area Code

MAC Address

Managed Service Provider

Media Gateway

Mobile Application Management

Mobile Device Management

Mobile VoIP Apps

NAT

One Number Concept

Online Status

Outbound Telephony

PBX

POTS

Presence Management

PSTN

Quality of Service

Remote Working

REST API

Session Border Controller

SIP

SIP Provider

SIP Trunking

Softphone

SOHO

T.38

TAPI

Team Collaboration

Teleworking

Time-of-Day Call Routing

uaCSTA Connection

Unified Communications

VoIP