Automatic Call Distribution as a Brand Management Tooll Blog ● Contact Center ● Business Phone Systems ● Brand Management 18.01.2016 6 min read James Barton How to use your business phone system and automatic call distribution as a brand management tool and why doing so is essential for companies of all shapes and sizes. Read more
Phone System Call Routing as a Brand Management Tool Blog ● Contact Center ● Business Phone Systems ● Brand Management 08.01.2016 7 min read James Barton Regardless of business size, effective call routing is essential for customer service. But did you know that call routing also effects how customers perceive your business brand? Read more
Asterisk Tutorial 34 - Introducing SIP Blog ● Asterisk Phone Systems ● Tutorials 18.12.2015 4 min read James Barton Welcome to the VoIP Guys Introducing Asterisk phone systems tutorial series. In part 33 of the series, we learn all you need to know about Session Initiation Protocol (SIP) — what is SIP and how does it work? Read more
Business Phone Systems as a Brand Management Tool Blog ● Unified Communications ● Business Phone Systems ● Brand Management 17.12.2015 11 min read James Barton Welcome to a new pascom blog series on how to use your business phone system as a brand management tool and why doing so is essential for companies of all shapes and sizes. Read more
Asterisk Tutorial 33 - Asterisk IVR Menu Loops Blog ● Asterisk Phone Systems ● Tutorials 11.12.2015 3 min read James Barton Welcome to the VoIP Guys Introducing Asterisk phone systems tutorial series. In part 33 of the series, we learn how to design and configure IVR Menu loops on your Asterisk phone system. Read more
Asterisk Tutorial 32 - Advanced Asterisk IVR Menus Blog ● Asterisk Phone Systems ● Tutorials 23.11.2015 3 min read James Barton Welcome to the VoIP Guys Introducing Asterisk phone systems tutorial series. In part 32 of the series, we learn how to design and configure an advanced Asterisk Phone System IVR Menu. Read more
Asterisk Tutorial 31 - Basic Asterisk IVR Setup Blog ● Asterisk Phone Systems ● Tutorials 04.11.2015 2 min read James Barton Welcome to the VoIP Guys Introducing Asterisk phone systems tutorial series. In part 31 of the series, we learn how to design and configure a Basic Asterisk Phone System IVR Menu. Read more
What is Skills Based Routing Blog ● VoIP ● Business Phone Systems ● Contact Center 27.10.2015 7 min read James Barton Skills Based Routing is a Call and Contact Centre call routing strategy. But what is it exactly, what does it do and what are the benefits? Find out in the pascom blog. Read more
Asterisk Tutorial 30 - Asterisk IVR Concept Blog ● Asterisk Phone Systems ● Tutorials 22.10.2015 3 min read James Barton Welcome to the VoIP Guys Introducing Asterisk phone systems tutorial series. In part 30 of the series, we learn how to design and configure your Asterisk phone system IVR menu. Read more
Asterisk Tutorial 29 - Installing Asterisk IVR Prompts Blog ● Asterisk Phone Systems ● Tutorials 07.10.2015 6 min read James Barton Welcome to the VoIP Guys Introducing Asterisk phone systems tutorial series. In part 29 of the series, we learn how to fine tune your Asterisk IVR menu prompts. Read more
Asterisk Tutorial 28 - Asterisk IVR & Prompts Blog ● Asterisk Phone Systems ● Tutorials 30.09.2015 4 min read James Barton Welcome to the VoIP Guys Introducing Asterisk phone systems tutorial series. In part 28 of the series, we learn the basics of Asterisk IVR menues, how to record and add custom Asterisk Phone System IVR menu prompts. Read more
Asterisk Tutorial 27 - Dynamic Asterisk Queues Blog ● Asterisk Phone Systems ● Tutorials 23.09.2015 6 min read James Barton Welcome to the VoIP Guys Introducing Asterisk phone systems tutorial series. In part 27 of the series, we learn how to turn your Asterisk phone system users powerful Contact Centre platform with dynamic queues. Read more
The Impact of Presence Technology on Employee Productivity Blog ● VoIP ● Business Phone Systems ● Unified Communications 16.09.2015 6 min read James Barton As an central tool in a UC solution, is presence management actually helping or is it a huge distraction affecting productivity. Read more
IP PBX Business Benefits Blog ● VoIP ● Business Phone Systems 09.09.2015 9 min read James Barton As a cost effective alternativea to legacy PBXs, software based phone systems (IP PBX) deliver significanlty more business benefits. Find out more in the pascom blog. Read more
Asterisk Tutorial 26 - The Asterisk Database Blog ● Asterisk Phone Systems ● Tutorials 21.07.2015 4 min read James Barton Welcome to the VoIP Guys Introducing Asterisk phone systems tutorial series. In part 26 of the series, we take a look at the Asterisk Database and Asterisk Functions. Read more
Asterisk Tutorial 25 - Asterisk Dynamic Queue Agents Blog ● Asterisk Phone Systems ● Tutorials 15.07.2015 2 min read James Barton Welcome to the VoIP Guys Introducing Asterisk phone systems tutorial series. In part 25 of the series, we learn how to turn your Asterisk phone system users powerful Contact Centre platform with dynamic queue agents. Read more
Asterisk Tutorial 24 - Asterisk Music on Hold Blog ● Asterisk Phone Systems ● Tutorials 08.07.2015 2 min read James Barton Welcome to the VoIP Guys Introducing Asterisk phone systems tutorial series. In part 24 of the series, we cover how to add and configure Music on Hold for your Asterisk phone system. Read more
pascom UCS Identity Management Blog ● Identity Management ● Interop 01.07.2015 3 min read James Barton The VoIP Guys are back with an Identity Management (IdM) special - pascom meets UCS, featuring Nico Gulden, Univention Product Manager, and of course Mathias Pasquay, VoIP Guy and pascom CEO. Read more
What is Identity Management Blog ● Identity Management ● Interop 29.06.2015 6 min read Nico Gulden What is Identity Management and why is important? Univention’s Nico Gulden explains the in’s and out of IdM and what it means for business. Read more
Asterisk Tutorial 23 - Asterisk Dynamic Queues Blog ● Asterisk Phone Systems ● Tutorials 03.06.2015 2 min read James Barton Welcome to the VoIP Guys Introducing Asterisk phone systems tutorial series. In part 23 of the series, we learn how to configure dynamic call queues for your Asterisk phone system software. Read more