Glossary
Keine Glossar-Einträge gefunden.
Reading and reviewing texts is much faster and more efficient for you than listening to them over and over again
For security purposes, voicemail recordings are attached directly to the call entry and can be searched
Improves your call-back quality and speeds up response times.
Tax advisor
PASCOM Intelligence answers, categorizes, and summarizes calls so that you and your team can focus entirely on providing the best possible service to your clients.
Medical Offices & Pharmacies
Medical practices often receive a high volume of calls. Unfortunately, this often means long wait times or constantly busy lines for your patients. With PASCOM Intelligence, you can answer every call and handle routine tasks—such as prescription requests—even outside of your office hours.
Automotive Sales & Service
Offer personalized service, boost your revenue, and strengthen customer loyalty. This ensures that no call goes unanswered and that your sales and service teams receive the right information right away.
Questions & Answers
What are Voice Agents?
What are the benefits of PASCOM Intelligence & AI?
- 24/7 availability
- Reducing your team's workload
- Optimized, more personalized customer experiences
- Flexible, customizable setup to meet virtually any of your needs
What functionality do PASCOM Intelligence AI Agents have?
What business telephony roles can PASCOM Intelligence handle?
For which companies is PASCOM Intelligence suitable?
How much does PASCOM Intelligence cost?
Simple Setup
Simple configuration and management via intuitive, easy-to-use web portal.
Contacts
Centralised phone book management via the PASCOM desktop and mobile apps.
Click2Dial
Click2Dial, CTI & TAPI tools seamlessly integrate with your everyday apps.
Voicemail-2-Email
Each consultant can have their own voicemail box with voicemail-2-email.
Virtual Fax
Virtual fax server with Fax-to-Email improves document management & reduces paper usage.
Anywhere, Anytime
Keep your accountants and clients connected everywhere with desktop and mobile apps.
Time-of-Day Routing
Easy to configure call flows for different times of the day, day of the week, or month e.g. business hours and ensure the best availability.
Music on Hold & Prompts
Enhance your client’s in-call experience with Music on Hold and relevant prompts.
Automatic Call Routing
Direct calls to the best suited advisor and improve answer times.
Auto Provisioning
Automatic setup for leading desktop VoIP phones, IP DECT office mobility phone systems & office door intercoms.
Online Meetings
Connect with clients directly where they are thanks to audio, video and web meetings.
Chat & Team Messaging
Share information and files with specialist care team via instant messaging.
Give your accountants and advisors the tools they need & provide your accountancy business’ clients with the highest quality of the service
PASCOM is the complete business communications platform, making PASCOM the ideal choice for any accountants and tax advisors who looking to digitally transform how they communicate within the office and with clients. From mobile VoIP softphone apps to team messaging and online video and web meetings, PASCOM provides accountants everything they need to truly benefit from a professional all-in-one business communications solution.
All the communication tools required by the modern tax advisor, in one place
Automatically document and bill calls
Phone calls can be logged and documented directly for billing purposes. This saves time and simplifies the client billing process.
Available everywhere on your office number
Whether in the office, in home office or on the go, PASCOM means making and receiving calls on your normal business number, anywhere anytime, and is ideal for remote working and the mobile workplace.
Immediately identify client callers
With each incoming call, PASCOM identifies the corresponding client based on data stored in your DATEV. Thanks to Click-to-Dial, you can start calls directly from within DATEV without having to search for phone numbers or entering them manually.
Work directly in DATEV
PASCOM integrates directly into DATEV. No 3rd party software, no additional costs, and no complicate setup.
PASCOM Intelligence
With PASCOM Intelligence, calls can be automatically transcribed and summarised. This guarantees that important information isn't missed and stores it so that it can be directly incorporated into your tax advisory firm's daily processes.
Compatible with every DATEV environment
PASCOM is compatible with and supports DATEVasp, DATEV PARTNERasp, DATEV SmartIT as well as traditional on-premise installations. As such, PASCOM adapts itself according to your consultancy' existing IT landscape.
Native DATEV Integration
Directly integrated without 3rd party software.
Workplace Flexibility
In the office, in home office and on the go.
Transparent Pricing
No hidden costs, just clear, calculable costs
Certified Hosting
Secure hosting and guaranteed reliability for professional operation in your tax consultancy business.
With PASCOM, communication just works
Whether desktop phones, cordless DECT systems, professional headsets, intercom systems, or existing analogue devices: PASCOM supports a wide range of tried and tested, compatible endpoints.
Wide selection of devices
Use high-quality headsets, VoIP phones, DECT systems, Intercoms, or gateways from leading manufacturers.
Flexibility for every industry
Whether the intended use case is for the office, production, warehouse, hotels, healthcare or field teams. PASCOM supports a suitable solution for every workplace.
Automatic Provisioning
Connect devices. Assign users. Done. New devices are automatically set up and centrally managed.
Personal Support
PASCOM support means talking to real people who know their way around business communications. Not a call centre. Not a bot. And not being transferred through three different departments.
FAQs to IP Phones
Which VoIP Telephones are compatible with PASCOM?
PASCOM supports a wide range of professional SIP phones and business devices from leading manufacturers. These include Snom, Yealink, Fanvil, and other tested solutions.
Which headsets does PASCOM support?
PASCOM works with professional business headsets from various manufacturers. Jabra and Yealink headsets are particularly popular for office, home office, and hybrid work environments.
How do I connect my headset with the PASCOM app?
USB or Bluetooth headsets connect directly to the workstation PC or mobile device. The pascom app automatically detects compatible devices.
Do I still need a traditional desk phone?
No. Many companies today work exclusively with softphones and headsets. However, a desk phone can still make sense for reception, sales, or roles involving frequent phone use.
How does automatic provisioning work?
Over 5,000 Companies trust the
PASCOM Cloud Phone System.
Why PASCOM?
What we do
PASCOM is more than just telephony. Discover solutions for your industry, your workflows and your IT landscape. Features, Work Styles, Integrations – everything that really counts.
PASCOM cloud phone systems.
All Inclusive. All Features.
ONE Licence.
PASCOM includes everything for seamless, modern Business Communication - instantly ready to use direct from the cloud.
What our customers say
PASCOM FAQs
How does the PASCOM Cloud Telephony solution work?
PASCOM ONE is a cloud-based telephony solution that combines telephony, messaging, meetings, and team communication in a central platform. The entire phone system runs in the cloud, without local servers or complex hardware.
Employees can make calls, chat, or participate in meetings using the appropriate device, depending on their individual work style: mobile phone, desk phone, PC, laptop, etc., completely location-independent: in the office, at home, or on the go. PASCOM ONE is easy and intuitive to use thanks to its user-friendly software interface.
Administration, user management, and functions are centrally controlled. PASCOM handles updates, maintenance, and operation.
PASCOM ONE makes business telephony flexible, scalable, and available at all times. No need to operate a traditional telephone system.
Can I use my existing desktop phones with PASCOM?
PASCOM is compatible with many IP telephones and SIP endpoints. Whether your model is supported, depends on the manufacturer and corresponding configuration.
Supported Endpoints
To quickly check whether your device is supported, please refer to our list of supported desktop phones to ensure full functionality and ease of integration. For maximum comfort and ease of use, simply use your PC, laptop or smartphone with the PASCOM Desktop apps and Mobile VoIP apps for Android and iOS.
This is particularly suitable for home office, mobile working, or flexible workspaces. We provide an overview of officially supported devices and usage options online.
This way, you’ll always know which devices best suit your work flow. We’ll work together to determine the most suitable combination of devices for you, ensuring a smooth transition and that all your applications run flawlessly in everyday use.
How do I get my business started with PASCOM?
Getting started with PASCOM is straightforward. After signing up for the free trial, your cloud telephony solution setup will automatically start. Follow a few simple configuration steps and PASCOM will start adapting to your company – inclusive of phone numbers, users and devices.
Once you’ve signed up for a paid PASCOM subscription, your existing phone numbers can be ported to PASCOM. Colleagues can continue working immediately. Whether in the office, working remotely, or in home office. PASCOM will guide you through the implementation process if needed, ensuring a smooth start. We do everything possible to make the setup go smoothly and ensure all employees are quickly connected without interruption.
What happens after the 30-day trial period?
Should the test period end, the system will be deactivated. To keep your PASCOM phone system and the settings you have configured, you only need to upgrade to a PASCOM ONE subscription. This can be done directly in your my.pascom.net account or with your PASCOM Reseller Partner. If you do not upgrade your trial to a PASCOM subscription inside 90 days, then your cloud phone system will be deleted.
Once you and your team have decided on PASCOM, simply upgrade and all your configurations and settings will be available to you. Users, settings, phone numbers – everything stays as is. Decide against, and the test simply ends without incurring any costs.
Transparent, fair, and no pressure – just as modern business software is supposed to be.
What can I do if I have any questions or issues?
PASCOM provides comprehensive support services, from easy-to-understand online guides and tutorials to personal support. Users and IT administrators can find answers to questions about setup, usage, and administration.
Get an overview here:
Product Documentation
Our aim: We offer advice on equal terms, preferably on a personal level. If needed, a direct contact person is available to you. This way you receive fast help, without anonymous hotlines or lengthy processes.
Deliver Outstanding Service
Work more efficiently with user-friendly agent and admin management interfaces.
Offer Exceptional Experiences
Create effortless experiences with skills-based routing and advanced call centre functionality.
Efficient Performance Monitoring
Track, manage and drive contact centre performance with actionable analytic wallboards.
Open Standard Integrations
Optimise work flows by connecting every day business applications thanks to open APIs.
Measure Contact Centre Performance
Simple Management
Working with pascom is simple.Der Start mit PASCOM ist simpel. Simply add employees and phone numbers, design your call flow, download the apps and you’re good to go, giving you more time focus on your business.
Flexible Scalability
Onboarding new users, connecting new office locations and adding new phone numbers with pascom ONE is effortless while our professional video meeting and chat tools keep your team and customers connected.
Amazing Price Performance
One platform for all your business communication tools. pascom ONE is the ideal all-in-one high performing, cost effective business VoIP phone system for your SME.
The Complete Package for your Medium-Sized Business
Call Management
Intelligently manage customer calls with time-based routing, call queues, options (IVR) menus, voicemail inboxes and even skills-based routing all included as standard.
Central Phonebook
Simply manage all your contacts in one place with 3rd party phonebook integrations and access them everywhere via the pascom desktop & mobile apps.
Digital Fax
Love faxing? Then you'll love our virtual fax. Simply send and receive faxes directly via the PASCOM apps, while fax-2-E-mail sends incoming faxes direct to your inbox.
Call Queues
Setup up call queues with music on hold and professional prompts to create a more enjoyable in-call experience as callers wait to be directed the next available employee.
Multi-device mobile integration
Stay connected on your office number, even when on the go or working remotely. With the pascom mobile softphone app, you and your team can call, chat, share and meet from anywhere.
Call Transfers
Just like with Busy Lamp Field (BLF) keys, the pascom app lets you see which colleagues are online & available, transfer calls to them, and if necessary pick up calls from other extensions.
Manage your BPX online
Simply login into the pascom WebUI effortlessy manage every aspect of your business’ cloud telephone system online, from adding new users and devices to call routing and prompts.
Simple Setup
Simple configuration and management via intuitive, easy-to-use web portal.
Contacts
Central contact management via the PASCOM desktop and mobile apps.
Click2Dial
Click2Dial, CTI and TAPI allow for seamless work flow integration.
Voicemail to E-Mail
Each employee has access to their own voicemail box with voicemail to email as standard.
Virtual Fax
Fax to E-Mail simplifies document sharing and reduces paper usage.
Anywhere, Anytime
Whether in the office, in home office, or on the go, with PASCOM's desktop and mobile apps, you and your teams remain contactable from anywhere.
Time-of-Day Routing
Flexible scheduling and availability ensure professional call management.
Music on Hold & Prompts
Professional prompts and music on hold improve your customers' in-call experience.
Automatic Call Distribution
Forward calls directly to the appropriate contact person or team and reduce response times.
Auto Provisioning
Automatic setup for leading VoIP desktop phones, IP-DECT systems and door intercoms.v
Online Meetings
Conduct audio, video, and web meetings directly with customers, partners, and remote teams.
Chat & Team Messaging
Share information and files directly within your teams.
All-in-ONE telephony & collaboration solution
The Complete Package for your Medium-Sized Business
Call Management
Intelligently manage customer calls with time-based routing, call queues, options (IVR) menus, voicemail inboxes and even skills-based routing all included as standard.
Central Phonebook
Simply manage all your contacts in one place with 3rd party phonebook integrations and access them everywhere via the PASCOM desktop & mobile apps.
Digital Fax
Still need to fax? Then you’ll love our virtual digital fax feature. Simply send and receive faxes directly via the PASCOM apps, while fax-2-E-mail sends incoming faxes directly to your inbox as PDFs.
Call Queues
Setup up call queues with music on hold and professional prompts to create a more enjoyable in-call experience as callers wait to be directed to the next available employee.
Mobile integration
Stay connected on your office number, even when on the go or working remotely. With the PASCOM mobile softphone app, you and your team can call, chat, share and meet from anywhere.
Call Transfers
Just like with Busy Lamp Field (BLF) keys, the PASCOM app lets you see which colleagues are online & available, transfer calls to them, and if necessary pick up calls from other extensions.
PASCOM AI
The PASCOM AI tools allows you to automatically transcript voicemails, store them in the PASCOM apps, and makes them searchable for future reference. Another new AI feature is text-to-speech that enables you to create professional prompts in seconds.
Call Management
Intelligently manage customer calls with time-based routing, call queues, options (IVR) menus, voicemail inboxes and even skills-based routing all included as standard.
Central Phonebook
Simply manage all your contacts in one place with 3rd party phonebook integrations and access them everywhere via the PASCOM desktop & mobile apps.
Call Transfers
Just like with Busy Lamp Field (BLF) keys, the PASCOM app lets you see which colleagues are online & available, transfer calls to them, and if necessary pick up calls from other extensions.
Call Queues
Setup up call queues with music on hold and professional prompts to create a more enjoyable in-call experience as callers wait to be directed to the next available employee.
Mobile Integration
Stay connected on your office number, even when on the go or working remotely. With the PASCOM mobile softphone app, you and your team can call, chat, share and meet from anywhere.
Digital Fax
Still need to fax? Then you’ll love our virtual digital fax feature. Simply send and receive faxes directly via the PASCOM apps, while fax-2-E-mail sends incoming faxes directly to your inbox as PDFs.
PASCOM AI
The PASCOM AI tools allows you to automatically transcript voicemails, store them in the PASCOM apps, and makes them searchable for future reference. Another new AI feature is text-to-speech that enables you to create professional prompts in seconds.
Grow your Cloud Telephony business as a PASCOM partner.
Become a partner
Attract customers
Manage licences
Build revenue stream
Why you'll be successful with PASCOM.
The PASCOM Partnership:
Predictable, profitable, uncomplicated.
Lifetime commission
Call charges and commission will be deposited into your account on time every month.
No credit risks
PASCOM handles billing and dunning, and compensates for payment shortfalls.
No paperwork
Offers and contracts are processed directly in your myPASCOM account.
Direct Support
You work directly with the PASCOM professionals, not a call centre.
Partnership on equal terms
Monthly briefings with the CEOs and direct exchange possible at any time.
Family business with responsibility
Clear decisions, short communication channels and a team that stands behind the product.
Low barriers to entry
Start without expensive training packages and grow your business step by step.
Certified security
Hosted and audited in Germany according to ISO and BSI standards.
The PASCOM Partner Programme.
PASCOM PARTNER FAQs
How do I become a PASCOM partner?
The partnership begins with a simple, free online registration via our partner portal. Once you’ve signed up, you’ll gain access to the mypascom portal. There, you can immediately start setting up customer instances, managing subscriptions, and accessing our extensive sales and marketing resources to get your business up and running right away.
How does billing work with my customers?
It’s incredibly simple and completely paperless: PASCOM handles all invoicing directly to your end customers. For you, this means zero administrative hassle, since you don’t have to worry about invoicing. Instead, you automatically receive your attractive, recurring commissions.
Which requirements do I need to fuflil as a partner?
Our 4-step partner program offers the right entry point for businesses of all sizes. Since there are no registration fees, you can get started right away without any major hurdles and expand your product portfolio to include our all-in-one business communications solution.
150+ advanced, user-friendly features
to boost estate agency professionalism
Call Management
Intelligently manage customer calls with time-based routing, call queues, options (IVR) menus, voicemail inboxes and even skills-based routing all included as standard.
Contacts
Centralised phone book management via the PASCOM desktop and mobile apps.
Call Transfers
Just like with Busy Lamp Field (BLF) keys, the PASCOM app lets you see which colleagues are online & available, transfer calls to them, and if necessary pick up calls from other extensions.
Call Queues
Setup up call queues with music on hold and professional prompts to create a more enjoyable in-call experience as callers wait to be directed to the next available employee.
Multi-device mobile integration
Stay connected on your office number, even when on the go or working remotely. With the PASCOM mobile softphone app, you and your team can call, chat, share and meet from anywhere.
Digital Fax
Still need to fax? Then you’ll love our virtual digital fax feature. Simply send and receive faxes directly via the PASCOM apps, while fax-2-E-mail sends incoming faxes directly to your inbox as PDFs.
PASCOM AI
The PASCOM AI tools allows you to automatically transcript voicemails and call recordings, store them in the PASCOM apps, and make them searchable for future reference. Another new AI feature is text-to-speech that enables you to create professional prompts in seconds.
Home Office
Always stay connected with colleagues and customers. Access all the tools you need to seamlessly work from home.
On the go
Mobile working has never been so simple.
Whether in the office, in home office or on a business trip, simply take your office with you.
Small Businesses
PASCOM is the perfect cloud-based phone system to take a small business’s communication to the next level.
Medium-Sized Businesses
All-in-one communications solution for simpler management and lower costs thanks to PASCOM, the ideal VoIP phone system for SMBs
Office Teams
Fixed workstation
Tax advisor
Reliably stay connected with clients while working more flexibly: PASCOM supports modern tax consultancy firms and enables clear communication.
Legal Professionals
Data Protection compliant communication: PASCOM ensures cost-efficient, GDPR-compliant and professional communication for legal professionals.
Healthcare
From phone consults to appointment coordination, the phone is integral to patient care: PASCOM improves doctors practices and healthcare centre processes.
Real Estate
Mobility, flexibility and maintaining a regional presence - ideal for real estate agencies and property management companies.
Automotive Industry
Fast call answering, clear structures and cross-location teams - perfect for car dealerships and workshops.
Agencies & Consultancy Firms
Whether consulting or project work: PASCOM ensures professional communication from anywhere - in the office or remote.
Call Centre
Efficient conversations, clear processes and fully scalable: PASCOM easily handles high call volumes and optimises every customer contact.
Technology
Remote working friendly, strong integrations, and internationally usable - a cloud platform for agile tech teams.
Hotel / Hospitality Industry
Seamless communication between the reception, backoffice and service - for greater guest satisfaction and efficient processes.
Start-ups
Grow quickly and scale flexibly: PASCOM adapts to every team - without technical hurdles.
Retail
Cross branch communication, simple to use, and always available - whether a large chain or boutique store.
Other Industries
Flexible and adaptable:
PASCOM is suitable for every industry that requires modern telephony solutions.
Always Reachable
Stay reachable anytime, anywhere with the PASCOM Mobile VoIP App for Android and iOS.
Work from Anywhere
Easily stay connected and work from anywhere, whether in the office, working from home, or on the go.
All Features Included
All the essential tools for calls, chats, file sharing, and meetings right at your fingertips.
Easy Setup
Quick, easy, and secure setup of mobile devices thanks to advanced QR code pairing.
Mobile UCC - Anywhere, Anytime Collaboration
Access all essential business collaboration tools directly through your PASCOM Mobile UC App for smartphones and tablets. PASCOM’s mobile UCC App ensures that you and your team can work productively from anywhere, at any time. With an identical look and feel to the desktop UCC apps, PASCOM’s mobile VoIP apps guarantee optimal user-friendliness when accessing all your telephony and team meeting tools, including instant messaging, team chat, file sharing, audio and video conferencing, and comprehensive presence management.
Setup in Minutes
Add employee Home Office locations and get them calling in minutes.
One Number Anywhere, Anytime
Take your office number with you & eliminate the need to rely on private phone numbers.
Simple Collaboration
Easily connect via voice, chat, file sharing, video and web meetings all in one place.
Seamless, Secure, Effective
Cloud communications deliver a seamless, secure and effective work from home experience.
PASCOM, your complete home office workspace
Regardless of size or industry, your business will have employees who can benefit from working from home. Enabling Work from Home Office policies allows businesses to grow, attract and retain the best employees, and ensures that with the right tools, you can transform your business into a more resilient, more productive and ultimately more successful enterprise.
One app for all your communication needs
Stay productive with call, chat, meet, share and even fax - all in one app.
Company Address Books
Centralised, secured access to the company address book.
Never miss an imporant call
Make and receive calls via your desktop and/or mobile app and easily access voicemails and call histories in one place.
On your preferred device
Choose the device that suits you best at any given moment, switch back and forth between your desktop and mobile apps – PASCOM ensures that all your calls, chats and more are automatically synchronised across all devices.
Notification pursuant to Article 16 of the DSA
pascom offers a variety of products, including Cloud as a Service solutions. As a hosting provider, pascom provides you with the opportunity to report any illegal content that comes to your attention during your use of the service. By submitting the report, you declare that the information contained therein is, to the best of your knowledge, accurate and complete.
If pascom does not have access to the reported content, the report will be forwarded to the relevant customer so that they can review it and delete the content if necessary. In any case, the customer will be asked to respond within a reasonable period of time. Your personal data (name and email address) will not be shared. We only forward the information you provide under “Description,” “Location,” and any “Attachments” to the relevant customer. However, any personal data contained therein will not be redacted or abbreviated. Therefore, please only enter personal data under “Description,” “Location,” and in any “Attachments” that we are permitted to forward to the customer.
Please send an email to legal[at]pascom.net with the following information:
- Full name
- Location (Group/Chat, including instance name)
- Description
- Attachments (screenshots, etc.)
If the report gives rise to a suspicion that a criminal offense has been committed, the entire report (including name and email address) will also be forwarded to law enforcement authorities. The lawfulness of the data processing is based on the legal basis of “necessary for compliance with a legal obligation” (Art. 6(1)(c) GDPR). The data will only be stored for as long as necessary to process the report and defend against any potential legal claims (approx. 3 years). For more information on data processing, please see our Privacy Policy.
PASCOM GmbH
Headquarters
Berger Straße 42
94469 Deggendorf
Deutschland
Phone: +49 991 29691-0
info[at]pascom.net
Office Regensburg
Bajuwarenstraße 2e
93053 Regensburg
Deutschland
Phone: +49 941 280956-0
info[at]pascom.net
Telephony Hours
Monday - Thursday:
08:00 - 12:30
13:30 - 17:00
Friday:
08:00 - 12:30
13:30 - 15:00
Corporate Structure
PASCOM GmbH, Deggendorf
Court of registration Deggendorf, HRB 2509
Executive Directors
Mathias Pasquay,
Quirin Pasquay
Sales Tax Identification Number according to §27a
DE 370017855
Regulatory authority according to §§ 6, 116 TKG
Bundesnetzagentur für Elektrizität, Gas, Telekommunikation, Post und Eisenbahnen
Tulpenfeld 4
53113 Bonn
Phone: +49 228 14-0
Responsible for content in accordance with § 18 para. 2 MStV
Mathias Pasquay
Sources for the images and graphics used
Jan Lorenz
James Barton
Eva Reichl
Mathias Pasquay
seitenwind GmbH
iStock
Shutterstock
pexels
pixabay
placeit.net
Graphics, images and logos from PASCOM's partners and suppliers were provided and approved by them.
Contact point for authorities pursuant to Article 11 DSA
E-mail contakt in english language: legal[at]pascom.net
Disclaimer
Content Liability
The contents of our pages have been created with the utmost care. For the correctness, integrity and accuracy of the contents, we cannot take any responsibility. As a service provider, we are responsible for, in accordance to § 7 subsection.1 TMG (German Telemedia Act) for our own content on these pages, in compliance to general terms and conditions. Pursuant to §§ 8 to 10 TMG we are, as a service provider, not obliged to monitor transferred or saved external information, nor are we obligated to search for/or investigate circumstances that indicate illegal activity. Obligations to remove or block the use of Information in accordance to the general terms remain unaffected. However, liability in this regard is only possible from the date of knowledge of a specific infringement. Upon notification of such violations, we will remove the content immediately.
Liability for Links
Our webpages contain links to external Third Party websites, over which we have no infleunce or control. Therefore, we can not take any responsibility for the content of these sites. Concerning the content of these linked webpages, the appropriate Service provider or operator takes responsibility. At the time of linking, the linked sites were checked for any possible violations of rights or legal breaches. Meaning, at the time of linking, any illegal content was not identifiable. A permanent monitoring / controlling of the linked sites is, without concrete evidence of a violation, unreasonable. Upon notification of such a violation, we will remove said links immediately.
Copyright
The site operator created content and works contained on these pages are subject to German copyright law. Duplication, processing, distribution and any kind of exploitation outside the limits of copyright require the written consent of the respective authors, namely the creator. Downloads and copies of these pages are only permitted for private, non-commercial use. Concerning content which has not been created by the website operator, the copyrights of the relevant third parties will be observed. To this end, content from third parties has been identified as such. Nevertheless, should you be aware of any copyright infringement, we ask you to inform us immediately. Upon notification of violations, we will remove such content immediately.
Keine Beiträge gefunden.
PASCOM Intelligence
Automatic voicemail transcription and the PASCOM AI prompts generator, and AI Agents – and that’s just the start. PASCOM Intelligence has the power to simplify your workday, improve efficiencies and boost your customer service.
PASCOM AI Prompts Generator
Quickly and effortessly generate professional voice prompts with pascom’s AI-based text-to-speech prompt generator. Perfect for greetings, menu options, greetings and even custom voicemail box greetings, AI voice prompts save valuable time and reduce the costs of professional voice prompts.
PASCOM AI Voicemail Transcription
Voicemail is an essential business communication tool, but it can be challenging to stay on top of messages and playbacks can be time consuming as can finding the right message. With pascom’s AI powered voicemail to text transcription, messages are converted to text making them searchable and easier to understand whilst eliminating frustrating message searching and playbacks.
Unified Communications
PASCOM App Profiles
Microsoft Teams
Multiple Languages
The PASCOM apps are available to use in multiple languages. Work together with International team members, where each user can set their preferred language.
Presence Management
Let your colleagues know when you are available, where you’re working from and when you’re in a meeting and don’t want to be disturbed. Through using presence, the efficiency of your teams and how they collaborate can be greatly improved.
Chats - Instant Messaging
These days Instant Messaging is the new e-mail. Why? Because it’s quick and effective. All chats are automatically synchronised across all your apps allowing you to start chatting on your desktop and to continue on your tablet or smartphone.
Team Messaging / Team Chats
Share information quickly and efficiently with entire teams with team messaging and “always-on” team messaging channels. Break down information silos by grouping users into departments, teams or projects.
Mobile Apps for iOS & Android
GSM Fallback and Fixed Mobile Convergence (FMC)
Audio Conferencing
Online Web Meetings
File Sharing
Desktop Screen Sharing
Contact List
Central to effective employee communication is the contact list, in which all your colleagues, chats, teams, queues, and much more are found. The favourites function and extensive filter options make keeping everything organised simple.
Workspaces & Hot Desking
Hot Desking and workspace selection is ideal for hybrid working, Call and Contact Centres as well as open-plan offices. Simply select the workspace where you are currently working and automatically take control of all the telephony devices assigned to the workspace and start making and receiving calls on your office number.
Virtual Voicemail System
Never miss an important message again with PASCOM's voicemail system. All messages are automatically converted into audio files and sent directly to your email address.
Voicemail Transcription
Voicemails are essential to business communication, but listening to them is often time-consuming and that’s where voice-to-text transcription comes in. Once activated, voicemails are automatically transcribed to text, making them easier and quicker to review, plus text is searchable, so finding them again is simpler.
Virtual Fax with Fax-to-E-Mail
hese days the fax machine has gone virtual and every user can have one. Automate your fax sending with folder monitoring and automatic PDF conversion and fax-2-e-mail all of which make bulky old school fax machines a thing of the past.
Call Flip
Call flip allows users to move an active ongoing call to another device that is assigned to them. This allows users to switch devices during the call and continue talking on another device, for example, when you want to continue the call on your mobile device instead of on your desktop softphone app.
Call History & Phone Book
Team Call Histories
Call Flow Visualiser
Detailed<br/>filter options
Gain the optimum overview of your calls using the call history filter options. Define call ditects, call results, and origin etc. in order to personalise your call journal to meet your requirements.
Follow customer contact events
Confidently provide information about the last 3 calls from a customer, with whom they spoke and for how long to significantly improve how you and your team communicate with customers.
Detailed call data
Instantly access historical call data. Time, date and duration, even how long the caller waited in the queue plus which employee spoke to the caller and much more is at your fingertips.
One place for all your call data
Alongside call details, each call journal entry includes much more informatuon. Access voicemail messages, call recordings, call lables as well as information from the phone book.
Harness the full potential of your business contacts
Add your own contacts in your private phone book
PASCOM Call Queues (Teams)
PASCOM Teams - flexibility that meets your needs
Monitor waiting callers
Dynamic agent login / out
Give your team members the freedom and flexibility to dynamically log out of teams when they should not be disturbed by queue calls, and log back in once they are available again.
Call agent pause reasons
Setup pause reasons for users and agents, which can be used for short breaks such as post-processing, coffee breaks etc. Pausing queue membership stops all calls being routed to the user.
Flexible options for every scenario
Timeouts, call strategies, call weighting are just a fraction of the options available. Check to see if the queue is full or whether any agents are logged in and use this information to trigger specific actions.
Turn users into expert call agents
Add users as queue members and at the same time assign priorities which then influences the call strategy when routing calls to your call agents, determining which agents should receive calls first etc.
PASCOM User Management
Import users via 3rd Party Integrations
Invite users directly from the phone system
Extensions assigned to users
Traditional phone systems had extension numbers assigned to devices not the user. With PASCOM, each user has their own internal extension, on which they are available across all their devices. This greatly simplifies mobile integration and workspace management for both the user and the phone system admin.
3rd party user authentication
Authenticate users against 3rd party applications such as Microsoft Active Directory and LDAP. This ensures users only require a single password for all systems and allows you to add more security by implementing company-wide password policies.
Extensive Permissions System
Assign users with differing permissions in order to effectively control access, share tasks and ensure data security. From system administrator to phone book manager, a wide range of levels are at your disposal to cover any scenario.
Enhanced User Settings
From device management and timeouts to performing actions according to variables and conditions and routing of calls to Voicemails (or queues, IVRs, etc) and so much more, PASCOM offers an almost countless number of ways to customise user settings to match every need.
CTI Integration
Follow Me Device Management
Click 2 Dial
Windows TAPI
Make calls directly from your CRM, ERP and MS Outlook apps with the PASCOM TAPI driver. Our TAPI app enables the dialing function of your 3rd party applications and means you can make calls using whichever IP enabled phone you are currently using.
Remote control your mobile
Use your smartphone as a replacement for your desk phone and conviently control your mobile devices directly from your desktop. This allows users to combine the comfort of the desktop app with the freedom of their mobile and provides users with considerably more flexibility when performing their everyday workflows.
CTI Remote Control for Desk Phones
Use the PASCOM desktop app to control your desktop phone. Simply start a call from the PASCOM app and your phone will automatically start the dial and call setup process, eliminating the need to dial manually or perform number look ups on the phone.
Softphone Headset Controls
Replace your desktop phone and increase user comfort with PASCOM’s inbuilt softphone and accept and end calls directly on headset. In addition, volume controls are also available and especially users who make many and/or longer phone calls will benefit from greater comfort compared to a desktop phone receiver.
Device Integrations
Zero Touch Provisioning
Customisable Default Configurations
Endpoint Firmware Management
Keeping endpoint firmware up to date is essential for performance and security, but the ongoing management can be especially frustrating for IT administrators. The PASCOM phone system allows you to centrally manage all your firmware files & roll them out to all compatible devices with a single click.
Personalise your desktop phone
Incorporate your corporate image into your employee desk phones and personalise the look of your endpoints. Perhaps you’ve always wanted to incorporate and promote your brand on your phones or even roll out different designs for different company teams - the options are almost limitless.
IP Audio/Video Door Intercom Integration
Boost building security with a SIP enabled door intercom which enables you significantly strengthen access control. When visitors ring the bell on the intercom, your team will then receive a call via the PASCOM apps, talk to the visitor via audio and monitor the office guest via video before permitting access.
Define BLF keys in the PASCOM app
Configuring BLF line keys used to be complicated and time-consuming. With the PASCOM app, your employees can quickly and simply edit and manage their BLF keys to suit their needs and everday workflows.
Create outstanding customer experiences
Integrated Prompts Database
Music on Hold (MoH) playlists
Language packs for international callers
Organise your prompts in language packets, which are then automatically activated when the corresponding channel language is set per call. This allows you to deliver the same customer experience to callers from every market where your business operates.
Recording system for quality control
Continually review your customer service quality and training requirements with call recordings with PASCOM’s inbuilt recording system. Either start call recordings manually or create automatic recording rules and define how you want recordings to be archived according to your requirements.
Record your own prompts
Need a new prompt quickly or want to add a more personal note to your announcements? Simply create prompts on the fly using the inbuilt prompt recording system. What’s more, the prompts can be re-recorded using the share code and the new recordings will be automatically available everywhere they are needed.
Save and import recordings
Simply upload your professionally recorded prompts to your PASCOM phone system. The export function allows you to easily create a backup of all your custom prompts, which is especially useful should you need to re-import your prompts again or add them to other PASCOM phone systems.
Intelligent Call Distribution
Opening hours, public and company holidays
Manually intervene in call flows with extension switches
Skills-Based Routing
Deliver the best in customer service and customer experience by leveraging the strengths of your employees and routing callers by matching caller needs with employee skills. This enables a targeted, customer focused approach to call flow management and allows you to connect callers with the most suited available employee based on their skills, e.g. product knowledge, technical ability and even language.
IVR menus
Interactive Voice Response (IVR) menues are an essential aspect of engaging and interacting with your callers. Learn where your callers want to be connected to. PASCOM’s phone system IVR menu tools can be highly customized to meet your business need, allowing you to pre-qualify callers in advance through options menus and data entry options as well as provide self-service options.
Route calls with Call Labels
Attach additional information to your business contacts in the form of call labels. Info such as customer number, SLA level, VIP customer and more can be used to route callers more effectively. For example, important VIP customers can bypass the IVR menu and be directly connected to a VIP customer care manager.
Action Templates
Setup action templates which can then be quickly applied to users, queues and even IVR menus. This eliminates repititive data entry tasks and significantly reduces the amount of administrative resources required when, for example, new routing actions have to be configured for tens or hundreds of users.
Trunks & Providers
SIP Provider Database
One Number Concept
Multiple trunks for multiple locations
Operate a multi-location business that uses multiple SIP trunks / providers? With the PASCOM cloud phone system, adding more trunks from multiple providers is simple and easy to do. Simply add the trunks and providers you need and benefit from a centralised business communication solution that’s available globally via the cloud.
Inbound & outbound call rules
Control how your callers contact your team and how your users contact customers. Call rules link your actual business phone number(s) with your internal extensions. Use variables to further define your call rules exactly according to your business model and customer expecations.
Call rule-based blocking function
Block any source or destination number, e.g. 09 premium rate numbers (UK), international calls, specific extensions and more. Alternatively, instead of blocking certain outbound calls, simply PIN protect certain destination numbers and allow only specific user groups to dial these routes using the PIN.
Versatile configuration options
Define extension ranges, setup of call forwarding rules or modify phone number signalling. Set channel languages to influence system prompts for international callers. With the PASCOM phone system, all these configuration options and many more are at your disposal.
Security & Data Protection
Flexible Roles and Permissions System
One Number Concept
Secure VPN Connector Interface
The PASCOM VPN connector provides you with access from the cloud to services in your local network. This allows you to, for example, authenticate users against a local Active Directory installation or import customer contact data from your onsite ERP / CRM systems.
Automatic System Checks
Our integrated system integrity checks (system health checks) constantly monitor and check the status of your cloud phone system. Should any issues be identified, you will then be notified and informed.
Secure User Authentication
Alongside username and password authentication, users can also be authenticated agains external 3rd party applications via LDAP. Furthermore, the PASCOM Mobile App onboarding process is secured thanks to QR code pairing.
Administration & Maintenance
Stay informed with PASCOM cloud monitoring
Backup & Restore
System critical job collector
The PASCOM admin GUI job collector collects and writes all your system critical changes to a database. This ensures you can make system changes and then apply all the adjustments at once, when for example the business day has ended and no active calls will be disrupted.
Automated installation guides & templates
Benefit from the user-friendliness of the PASCOM telephone system. Our step-by-step instructions will help you set up your telephone system in minutes. Predefined templates make it easy for non-admins to set up, for example, a SIP trunk or a desktop phone.
PASCOM REST API
The PASCOM REST API delivers an entirely new way of controlling and maintaining your PASCOM phone system and allows you to set up and manage the flow of business data from the PASCOM phone system to 3rd party applications where the information is made available for further processing.
PASCOM e-mail server
The PASCOM phone system has an inbuilt e-mail server which can be used to take care of all notifications for, for example, voicemails, call recordings, status notifications and much more. Of course, it is also possible to connect your existing e-mail server to perform these tasks.
Analytics Wallboards
Real-time dashboards
Team dashboards for call queues
Filter critical data
Searching, filtering and analysing critical data is essential to effective decision making. PASCOM’s analytics filter tools enable you to break down all your data to specific time frames, calls to queues and even employees, ensuring you can create targeted reports that are important to your business.
Highlight call flows
Call flows provide information regarding which user had contact with specific callers and allow you to better understand the flow of the call in terms of transfers and forwards in order to further fine tune your operations, identify potential call distribution issues.
User evaluations
PASCOM’s Analytics provides team leaders, line managers and supervisors with an overview of individual user performance. Evaluate, for example, performance in queues, their reaction times, how often they transfer calls and call resolution times in order to better assess employee skills and any training requirements.
Create custom dashboards
Use the pre-configured dashboards as the building blocks to create your own custom dashboards that are bespoke to your business requirements and goals. Once created, your new wallboards can be populated with performance data, charts and flow diagrams that can be used in your reporting.
And there's more
Intelligent Caller Identification
PASCOM doesn't neglect the traditional telephony features that doctors know and love. In fact, as PASCOM is a comprehensive, high-performance business phone system, it excels at traditional telephony and takes it to the next level with intelligent caller identification and extremely detailed call logging, including extensive call histories.
Call Queues and Multi-Site Integration
Furthermore, you benefit from practical features such as pleasant hold music, clever selection menus (IVR), and well-designed call queues. Even complex connectivity scenarios including integration of multiple medical practices into one solution is incredibly easy with this system.
Fair all inclusive pricing with no surprises
Another unbeatable advantage for your planning security: You always receive all these extensive functions and integrations at a fair, fixed price. You enjoy full cost control from the very beginning – and best of all, with no hidden extra costs.
Interested? Get in touch!
Simple Home Office Setup
Work from home just as you would in the office. Your contacts and call history are always at your fingertips.
Immer erreichbar auf allen Geräten
Whether you use a traditional phone, a softphone, or a cell phone, always make calls using your preferred devices.
Maximum flexibility everywhere
Use all phone features anywhere in the world, at any time, and on any device you prefer.
Seamless, secure connections
Secure on-demand access to all your important address books, calls, messaging, and video tools.
Interested? Get in touch!
Sample Music & Voice Prompts
Music
City Centre
Summerlight
Poiz
Voice Prompts
Willkommen - Henning (German)
Welcome - Female AI
Welcome - Male AI
Business phone system example prompt scripts
Looking for inspiration, try these example phone system prompt scripts.
Use these examples to design your caller experience around your business needs.
Willkommen
Greet
Callers
Welcome to ABC consulting.
The next available member of our team will be with you shortly.
Greeting prompt played before connecting a caller to an employee
Business Hours
Communicate your opening hours
Welcome to XYZ services.
Our offices are currently closed. Our business hours are 9am to 6pm, Monday to Friday.
Optional ending: …please leave us a message after the tone.
Prompt to be played outside of business hours
Agents Busy
All agents are currently busy
All our staff are currently on a call. Please try again later.
Optional ending: …please leave us a message after the tone.
Announcement to be played when all employees are currently on a call
Public Holidays
Prompts for public holidays / closed days
Welcome to my business.
Due to the public holiday (in ____), our offices are closed today.
You can reach us again on the next working day during our regular business hours.
These are Monday to Friday, from ___ to ___ .
IVR Menus
IVR menu options
Thank you for calling PASCOM.
Please listen carefully and select from the following options so we can guide you to the best available person.
For sales, please press 1.
For support, press 2.
For accounts, press 3.
Prompt for choosing numbered options in an IVR menus
Annoucements
Example in-call announcments
While you wait to be connected with our sales team, did you know that pascom ONE customers can call each other for free?
More information can be found on our homepage.
Announcements while waiting in the sales queue. Best used with music mixed into the background.
Build your voice prompts pack
for your PASCOM phone system
The PASCOM phone system prompt bundle consists of a maximum of 5 prompt or music on hold files, For example, a normal call queue will have music-on-hold plus multiple announcements. In this scenario, 4 prompts and 1 music on hold is probably the right balance. Of course, you can have different prompts and music per call queue, and you might need IVR prompts as well. If this is the case, simply order more than one voice prompt pack for your PASCOM phone system.
Seamless Integration & Remote Control
Always available
Always available anytime, anywhere with the PASCOM mobile VoIP apps for Android™ and iOS.
Work from anywhere
Effortlessly stay connected and work from anywhere, in the office, in Home Office or on the go.
Easy Setup
Quick, simple and secure mobile device setup thanks to advanced QR code pairing.
Clean & Tidy
Permanent Team Messaging channels for a structured and smooth flow of information.
Who needs it, gets it
Fast and secure sharing of files, images and documents.
Dispersed, yet united teams
Promote the integration of and collaboration with remote employees as if everyone were in the same place.
Start video calls directly from your chats
Simply invite customers and partners to join online meetings via a web link, all without needing to install any add-ons or plugins. As a result, you’ll benefit from HD video with the highest security standards to keep your conversations confidential. Effective online meetings not only save time and reduce travel costs, they also help protect the environment.
Simple Setup & Number Porting
Make & receive business calls worldwide with Internet Telephony (VoIP)
Work from anywhere on your smart phone, tablet or laptop.
Easily scale your solution when your business grows.
PASCOM ONE SIP Trunking Benefits
PASCOM FairFlats
With four flexible FlatRate tarifs available, choosing the right PASCOM ONE SIP trunk flatrate voice minutes pack for your business is simple and means you only pay for what you actually need.
Bring your number with you
Our PASCOM SIP trunk porting team will take care of the porting process, making it easy to bring your existing landline phone number with you and ensuring business as usual thanks to a seamless, stress-free migration.
Cost Transparency
As an all-in-one phone system & SIP trunking provider, PASCOM gives you greater transparency and control over your telecoms costs & makes budget planning much simpler.
DATEV
tomedo
Intercom Systems
WhatsApp for Business
Microsoft Teams
Microsoft Azure
VoIP Phones & Headsets
Snom, Yealink, Fanvil
Miscellaneous
Even more advanced features that make PASCOM a great choice for lawyers
Configuration
Simple configuration and management via intuitive, easy-to-use web portal.
Contacts
Centralised phone book management via the PASCOM desktop and mobile apps.
Workflows
Click2Dial, CTI & TAPI tools seamlessly integrate with your everyday apps.
Voicemail
Each consultant can have their own voicemail box with voicemail-2-email.
Fax
Still need a fax? PASCOM's virtual fax server with Fax-to-Email improves document management & reduces paper usage.
Anywhere, Anytime
With desktop and mobile apps, your law firm employees are always reachable, anywhere, anytime.
Time-of-Day Routing
Easy to configure call flows for different times of the day, day of the week, or month e.g. business hours and ensure the best availability.
Enhance the Client Experience
Enhance your client’s in-call experience with Music on Hold and relevant prompts.
Intelligent Call Distribution
Direct calls to the best suited, next available legal professional and improve answer times and improve client satisfaction.
Compatibility
Automatic setup for leading desktop VoIP phones, IP DECT office mobility phone systems & office door intercoms.
Online Meetings
Connect with clients directly where they are thanks to audio, video and web meetings.
Give your employees the required tools to effortlessly provide your law firm clients the highest quality of service
Want to know more about how the PASCOM cloud phone system for legal professionals can help upgrade your client communications? Then contact us and book your free, live and personalised online demo today.
Simple Setup
Simple configuration and management via intuitive, easy-to-use web portal.
Contacts
Centralised phone book management via the PASCOM desktop and mobile apps.
Click2Dial
Click2Dial, CTI & TAPI tools seamlessly integrate with your everyday apps.
Voicemail-2-Email
Each consultant can have their own voicemail box with voicemail-2-email.
Virtual Fax
Virtual fax server with Fax-to-Email improves document management & reduces paper usage.
Anywhere, Anytime
Take your practice with you everywhere, keeping you connected on your practices' phone number whilst you are on the way to, for example, a house call
Time-of-Day Routing
Easy to configure Time Schemes and Opening Times that ensure the best availablity.
Music on Hold & Prompts
Enhance the patient in-call experience with Music on Hold and relevant prompts.
Call Queues
Setup call queues to better manage calls, improve answer times, and direct patient calls to most qualified staff.
Auto Provisioning
Automatic setup for leading desktop VoIP phones, IP DECT & door intercoms.
AI Telephone Assistants
Ensure all calls are answered and reduce workload with PASCOM's AI telephony agents, which can be set up in minutes to take calls 24/7 and reduce the workload from routine tasks.
Call Analytics
Identify bottlenecks and peak times to optimise your practice workflows. Use call analytics to determine high call volumes, long waiting times, problems in the call flow, and the number of missed calls.
Interested? Get in touch!
Want to know more about how the pascom communications platform for Healthcare centres can support you in upgrading your patient communications? Then contact us and one of our adivisors will happily arrange a free online demo and answer any questions you have.
All the communication tools required by the modern tax advisor, in one place
Automatically document and bill calls
Phone calls can be logged and documented directly for billing purposes. This saves time and simplifies the client billing process.
Available everywhere on your office number
Whether in the office, in home office or on the go, PASCOM means making and receiving calls on your normal business number, anywhere anytime, and is ideal for remote working and the mobile workplace.
Immediately identify client callers
With each incoming call, PASCOM identifies the corresponding client based on data stored in your DATEV. Thanks to Click-to-Dial, you can start calls directly from within DATEV without having to search for phone numbers or entering them manually.
Work directly in DATEV
PASCOM integrates directly into DATEV. No 3rd party software, no additional costs, and no complicate setup.
PASCOM Intelligence
With PASCOM Intelligence, calls can be automatically transcribed and summarised. This guarantees that important information isn't missed and stores it so that it can be directly incorporated into your tax advisory firm's daily processes.
Compatible with every DATEV environment
PASCOM is compatible with and supports DATEVasp, DATEV PARTNERasp, DATEV SmartIT as well as traditional on-premise installations. As such, PASCOM adapts itself according to your consultancy' existing IT landscape.
Native DATEV Integration
Directly integrated without 3rd party software.
Workplace Flexibility
In the office, in home office and on the go.
Transparent Pricing
No hidden costs, just clear, calculable costs
Certified Hosting
Secure hosting and guaranteed reliability for professional operation in your tax consultancy business.
All three agents work seamlessly together.
Powered by PASCOM Intelligence.
WelcomeAgent
Greet. Inform. Forward. The PASCOM Welcome Agent personally greets callers in a friendly and professional manner. With personalised, context-aware speech prompts, the PASCOM Welcome Agent ensures callers are immediately aware that they have reached the right place - even outside normal business hours.
Smart Voicemail Box
Messages. Transcription. Summaries. PASCOM's intelligent voicemail box receives voice messages, automatically creates transcripts and clear summaries, ensuring all the key information is neatly recorded and presented to you and your colleagues. As such, you no longer need to listen to voicemails, yet you will always stay of top of your messages.
Pia
Understand. Clarify. Support. Pia talks to your callers, understands their requests, asks follow-up questions, and supports you in handling recurring tasks. Thanks to the PASCOM connector, Pia can also communicate with other systems, enabling even smarter, more intelligent business processes and workflows.
Save time. Lighten Workloads. Free up time.
With PASCOM AI Agents, no call is lost.
Every caller reaches your company, even outside of your business hours.
Reduced processing, more time.
Automatic transcriptions and summaries replace time-consuming call notes.
React quickly - without extra effort.
All key information is immediately made available.
Less searching, better insights.
Every conversation record is documented and filed in a clear, understandable and easily identifiable way.
Less effort, lower costs.
Routine tasks automatically run in the background, meaning your team gains time for value-adding tasks whilst simultaneously reducing the effort required for documentation and follow-up work flows.
24/7 around the clock availability.
PASCOM's AI agents are always there for your callers, guaranteeing a professional presence and availability.
Intelligent communication needs trust
BSI C5 Certification
ISO certified processes
Business Ready
Seamless Integration
The right solution for your business communication
Everything in one solution
Telephony, AI, and Collaboration seamlessly interconnected, without 3rd party systems or constantly switching apps.
Intelligently integrated
Pia and PASCOM Intelligence are completely integrated into your business communication processes and support your team exactly where the heavy work loads are.
Developed for business
Professional features, high reliability and a solution that grows according to your requirements.
Data Protection included
Developed for the European market and designed for the responsible handling of sensitive company data.
The best in performance and flexibility
Future-proof & Maintenance-free
Forget expensive maintenance contracts and manual updates. New features and security patches are automatically rolled out in the background, keeping your system always up-to-date.
Scalability at the touch of a button
Whether you have 5 or 5,000 extensions, the system scales seamlessly. New employees or locations can be added in seconds, without hardware limitations getting in the way.
Maximal Flexibility
The office is wherever your team is. Whether working from home, on the go, or at a fixed workplace in the office – the cloud allows all devices to synchronously connect in real time.
Incredibly Reliable
We manage and optimize your cloud communications platform around the clock. This ensures that you’re always reachable and can count on stable, reliable phone service.
All Features Included
Whether you're in the office, working from home, or on the go, you can access all your essential VoIP and collaboration tools anytime, from any device.
Full control
Maintain full control and benefit from PASCOM Managed Services for maximum efficiency, security, and future-proofing. You can easily set up and manage your PASCOM cloud-based phone system directly from your desk – quickly, flexibly, and without any technical effort.
Commitment instead of promises.
For over 25 years, we have stood for VoIP telephone systems that function reliably in everyday work. PASCOM remains owner-managed and independent to this day. This structure forms the basis of our commitment. We develop communication solutions that are clearly structured and stand the test of time. Our focus is not on technology overload, but rather on a well-thought-out and transparent architecture from the outset. Processes remain traceable, and operation is robust and intuitive. New requirements can be integrated without overloading the system. This ensures stable communication, even as organizations grow and structures become more complex.
Leadership & Team Leads
PASCOM is led by the founders together with an interdisciplinary team.
Mathias Pasquay
Quirin Pasquay
Thomas Weber
Beate Weber
Sebastian Cornely
Thomas Schmidt
The PASCOM Story.
The beginning was down to curiosity.
PASCOM didn't start with a business plan. Instead, it began with two inquisitive brothers, a kids room, and a considerable enthusiasm for computers.
Quirin and Mathias Pasquay wanted to know how things worked from an early age: computers, networks, systems. If something didn't work, they didn't discuss it for long, they just tried it out. The desk was their workspace, workshop, and laboratory all in one.
The first customer arrived sooner than expected.
Over time, the first inquiries started coming in. Friends, acquaintances, small businesses. "Could you take a look at this?" became "Can you set this up for us?" Curiosity turned into responsibility.
In 1997, at the age of 18, Mathias registered his first company. No big deal. More of a formal step to give some structure to what was already happening.
First networks, then communication
In the early years, the focus was on classic IT topics: building networks, keeping systems stable, and ensuring businesses could operate effectively. It quickly became clear what truly mattered: not the latest technology, but solutions that work, even under pressure. This approach remained, even as the focus shifted.
When telephony suddenly became software.
From the mid-2000s onward, something fundamental changed. Telephony became software-based. Voice over IP wasn't yet standard practice, more of a promise. A customer asked, "Can you do that too?" The answer was honest: "We'll take a look." Many tests, failed attempts, and learning curves followed. The first in-house VoIP server was named MobyDick. It worked. But it also revealed its limitations.
Why one whale alone is not enough
MobyDick was powerful. But also cumbersome. With each new feature, it grew larger and more difficult to control. Competing solutions often took a different approach: many small modules, many individual solutions, many arms. More like an octopus than a whale. This worked in the short term. Eventually, it became too complicated, with too many tools, interfaces, and dependencies.
PASCOM developed a different approach: successful communication requires a system that belongs together.
A decision, not a coincidence
So, a new approach was taken. Not just in isolated instances, but fundamentally. What if telephony, messaging, meetings, and collaboration were conceived together from the outset? Simply structured. Clearly organized. And designed to work in everyday use. This idea gave rise to PASCOM. And later: PASCOM ONE. Not as a collection of features, but as a unified platform.
Today
PASCOM today is a technology company based in Deggendorf, Germany, that has grown over the years AND still remains owner-managed. It boasts a sophisticated communication platform and a clear vision. Decisions are made where they have an impact: close to practical application, close to the people who use it every day. The initial curiosity remains, as does the ambition: to make communication simple – and reliable. The initial curiosity remains, as does the ambition: to make communication simple – and reliable.
In short: Simply better connected.
PASCOM in Numbers & Moments
PASCOM's headquarters in Deggendorf. Everything under one roof:
Product development, engineering, customer support.
More than just software.
PASCOM Events
Discover PASCOM and get to know our team at an event near you, or online in one of our regular webinars.
Social Responsibility
As a regional employer and owner managed business, we know we have a responsibility to the communities in which we operate - a commitment which we take very seriously.
PASCOM Jobs
We are looking for you if you want to shape technology – with responsibility, curiosity and a desire to realize your ideas.
Pricing and description
Over 5,000 Companies trust the
PASCOM Cloud Phone System.
Why PASCOM?
What we do
PASCOM is more than just telephony. Discover solutions for your industry, your workflows and your IT landscape. Features, Work Styles, Integrations – everything that really counts.
PASCOM cloud phone systems.
All Inclusive. All Features.
ONE Licence.
PASCOM includes everything for seamless, modern Business Communication - instantly ready to use direct from the cloud.
What our customers say
PASCOM FAQs
How does the PASCOM Cloud Telephony solution work?
PASCOM ONE is a cloud-based telephony solution that combines telephony, messaging, meetings, and team communication in a central platform. The entire phone system runs in the cloud, without local servers or complex hardware.
Employees can make calls, chat, or participate in meetings using the appropriate device, depending on their individual work style: mobile phone, desk phone, PC, laptop, etc., completely location-independent: in the office, at home, or on the go. PASCOM ONE is easy and intuitive to use thanks to its user-friendly software interface.
Administration, user management, and functions are centrally controlled. PASCOM handles updates, maintenance, and operation.
PASCOM ONE makes business telephony flexible, scalable, and available at all times. No need to operate a traditional telephone system.
Can I use my existing desktop phones with PASCOM?
PASCOM is compatible with many IP telephones and SIP endpoints. Whether your model is supported, depends on the manufacturer and corresponding configuration.
Supported Endpoints
To quickly check whether your device is supported, please refer to our list of supported desktop phones to ensure full functionality and ease of integration. For maximum comfort and ease of use, simply use your PC, laptop or smartphone with the PASCOM Desktop apps and Mobile VoIP apps for Android and iOS.
This is particularly suitable for home office, mobile working, or flexible workspaces. We provide an overview of officially supported devices and usage options online.
This way, you’ll always know which devices best suit your work flow. We’ll work together to determine the most suitable combination of devices for you, ensuring a smooth transition and that all your applications run flawlessly in everyday use.
How do I get my business started with PASCOM?
Getting started with PASCOM is straightforward. After signing up for the free trial, your cloud telephony solution setup will automatically start. Follow a few simple configuration steps and PASCOM will start adapting to your company – inclusive of phone numbers, users and devices.
Once you’ve signed up for a paid PASCOM subscription, your existing phone numbers can be ported to PASCOM. Colleagues can continue working immediately. Whether in the office, working remotely, or in home office. PASCOM will guide you through the implementation process if needed, ensuring a smooth start. We do everything possible to make the setup go smoothly and ensure all employees are quickly connected without interruption.
What happens after the 30-day trial period?
Should the test period end, the system will be deactivated. To keep your PASCOM phone system and the settings you have configured, you only need to upgrade to a PASCOM ONE subscription. This can be done directly in your my.pascom.net account or with your PASCOM Reseller Partner. If you do not upgrade your trial to a PASCOM subscription inside 90 days, then your cloud phone system will be deleted.
Once you and your team have decided on PASCOM, simply upgrade and all your configurations and settings will be available to you. Users, settings, phone numbers – everything stays as is. Decide against, and the test simply ends without incurring any costs.
Transparent, fair, and no pressure – just as modern business software is supposed to be.
What can I do if I have any questions or issues?
PASCOM provides comprehensive support services, from easy-to-understand online guides and tutorials to personal support. Users and IT administrators can find answers to questions about setup, usage, and administration.
Get an overview here:
Product Documentation
Our aim: We offer advice on equal terms, preferably on a personal level. If needed, a direct contact person is available to you. This way you receive fast help, without anonymous hotlines or lengthy processes.
PASCOM GmbH
Privacy Policy
1. An overview of data protection
General information
The following information will provide you with an easy to navigate overview of what will happen with your personal data when you visit this website. The term “personal data” comprises all data that can be used to personally identify you. For detailed information about the subject matter of data protection, please consult our Data Protection Declaration, which we have included beneath this copy.
Data recording on this website
Who is the responsible party for the recording of data on this website (i.e., the “controller”)?
The data on this website is processed by the operator of the website, whose contact information is available under section “Information about the responsible party (referred to as the “controller” in the GDPR)” in this Privacy Policy.
How do we record your data?
We collect your data as a result of your sharing of your data with us. This may, for instance be information you enter into our contact form.
Other data shall be recorded by our IT systems automatically or after you consent to its recording during your website visit. This data comprises primarily technical information (e.g., web browser, operating system, or time the site was accessed). This information is recorded automatically when you access this website.
What are the purposes we use your data for?
A portion of the information is generated to guarantee the error free provision of the website. Other data may be used to analyze your user patterns. If contracts can be concluded or initiated via the website, the transmitted data will also be processed for contract offers, orders or other order enquiries.
What rights do you have as far as your information is concerned?
You have the right to receive information about the source, recipients, and purposes of your archived personal data at any time without having to pay a fee for such disclosures. You also have the right to demand that your data are rectified or eradicated. If you have consented to data processing, you have the option to revoke this consent at any time, which shall affect all future data processing. Moreover, you have the right to demand that the processing of your data be restricted under certain circumstances. Furthermore, you have the right to log a complaint with the competent supervising agency.
Please do not hesitate to contact us at any time if you have questions about this or any other data protection related issues.
Analysis tools and tools provided by third parties
There is a possibility that your browsing patterns will be statistically analyzed when your visit this website. Such analyses are performed primarily with what we refer to as analysis programs.
For detailed information about these analysis programs please consult our Data Protection Declaration below.
2. Hosting and Content Delivery Networks (CDN)
We are hosting the content of our website at the following provider:
Amazon Web Services (AWS)
The provider is the Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, 1855 Luxembourg (hereinafter referred to as “AWS”).
When you visit our website, your personal data will be processed on AWS servers. This may also result in the transfer of personal data to the parent company of AWS in the United States. The transfer of data to the US is based on the EU’s standard contractual clauses. For details please consult:
https://aws.amazon.com/de/blogs/security/aws-gdpr-data-processing-addendum/.
For more information, please see the AWS Data Privacy Policy:
https://aws.amazon.com/de/privacy/?nc1=f_pr.
AWS is used on the basis of Art. 6(1)(f) GDPR. We have a legitimate interest in a depiction of our website that is as reliable as possible. If appropriate consent has been obtained, the processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and § 25 (1) TDDDG, insofar the consent includes the storage of cookies or the access to information in the user’s end device (e.g., device fingerprinting) within the meaning of the TDDDG. This consent can be revoked at any time.
The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link:
https://www.dataprivacyframework.gov/participant/5776.
Data processing
We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract mandated by data privacy laws that guarantees that they process personal data of our website visitors only based on our instructions and in compliance with the GDPR.
Cloudflare
We use the “Cloudflare” service provided by Cloudflare Inc., 101 Townsend St., San Francisco, CA 94107, USA. (hereinafter referred to as “Cloudflare”).
Cloudflare offers a content delivery network with DNS that is available worldwide. As a result, the information transfer that occurs between your browser and our website is technically routed via Cloudflare’s network. This enables Cloudflare to analyze data transactions between your browser and our website and to work as a filter between our servers and potentially malicious data traffic from the Internet. In this context, Cloudflare may also use cookies or other technologies deployed to recognize Internet users, which shall, however, only be used for the herein described purpose.
The use of Cloudflare is based on our legitimate interest in a provision of our website offerings that is as error free and secure as possible (Art. 6(1)(f) GDPR).
Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details and further information on security and data protection at Cloudflare can be found here:
https://www.cloudflare.com/privacypolicy/.
The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link:
https://www.dataprivacyframework.gov/participant/5666.
Data processing
We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract mandated by data privacy laws that guarantees that they process personal data of our website visitors only based on our instructions and in compliance with the GDPR.
3. General information and mandatory information
Data protection
The operators of this website and its pages take the protection of your personal data very seriously. Hence, we handle your personal data as confidential information and in compliance with the statutory data protection regulations and this Data Protection Declaration.
Whenever you use this website, a variety of personal information will be collected. Personal data comprises data that can be used to personally identify you. This Data Protection Declaration explains which data we collect as well as the purposes we use this data for. It also explains how, and for which purpose the information is collected.
We herewith advise you that the transmission of data via the Internet (i.e., through e-mail communications) may be prone to security gaps. It is not possible to completely protect data against third-party access.
Information about the responsible party (referred to as the “controller” in the GDPR)
The data processing controller on this website is:
pascom GmbH
Berger Straße 42
94469 Deggendorf
Deutschland
Phone: +49 991 29691-0
E-mail: info[at]pascom.net
The controller is the natural person or legal entity that single-handedly or jointly with others makes decisions as to the purposes of and resources for the processing of personal data (e.g., names, e-mail addresses, etc.).
Storage duration
Unless a more specific storage period has been specified in this privacy policy, your personal data will remain with us until the purpose for which it was collected no longer applies. If you assert a justified request for deletion or revoke your consent to data processing, your data will be deleted, unless we have other legally permissible reasons for storing your personal data (e.g., tax or commercial law retention periods); in the latter case, the deletion will take place after these reasons cease to apply.
General information on the legal basis for the data processing on this website
If you have consented to data processing, we process your personal data on the basis of Art. 6(1)(a) GDPR or Art. 9 (2)(a) GDPR, if special categories of data are processed according to Art. 9 (1) DSGVO. In the case of explicit consent to the transfer of personal data to third countries, the data processing is also based on Art. 49 (1)(a) GDPR. If you have consented to the storage of cookies or to the access to information in your end device (e.g., via device fingerprinting), the data processing is additionally based on § 25 (1) TDDDG. The consent can be revoked at any time. If your data is required for the fulfillment of a contract or for the implementation of pre-contractual measures, we process your data on the basis of Art. 6(1)(b) GDPR. Furthermore, if your data is required for the fulfillment of a legal obligation, we process it on the basis of Art. 6(1)(c) GDPR. Furthermore, the data processing may be carried out on the basis of our legitimate interest according to Art. 6(1)(f) GDPR. Information on the relevant legal basis in each individual case is provided in the following paragraphs of this privacy policy.
Designation of a data protection officer
We have appointed a data protection officer.
Herr Michael Gruber
BSP-SECURITY
Thundorferstr. 10
D-93047 Regensburg
Phone: +49 (0) 941 46 29 09 29
E-mail: michael.gruber[at]bsp-security.de
Information on the data transfer to third-party countries that are not secure under data protection law and the transfer to US companies that are not DPF-certified
We use, among other technologies, tools from companies located in third-party countries that are not safe under data protection law, as well as US tools whose providers are not certified under the EU-US Data Privacy Framework (DPF). If these tools are enabled, your personal data may be transferred to and processed in these countries. We would like you to note that no level of data protection comparable to that in the EU can be guaranteed in third countries that are insecure in terms of data protection law.
We would like to point out that the US, as a secure third-party country, generally has a level of data protection comparable to that of the EU. Data transfer to the US is therefore permitted if the recipient is certified under the “EU-US Data Privacy Framework” (DPF) or has appropriate additional assurances. Information on transfers to third-party countries, including the data recipients, can be found in this Privacy Policy.
Recipients of personal data
In the scope of our business activities, we cooperate with various external parties. In some cases, this also requires the transfer of personal data to these external parties. We only disclose personal data to external parties if this is required as part of the fulfillment of a contract, if we are legally obligated to do so (e.g., disclosure of data to tax authorities), if we have a legitimate interest in the disclosure pursuant to Art. 6 (1)(f) GDPR, or if another legal basis permits the disclosure of this data. When using processors, we only disclose personal data of our customers on the basis of a valid contract on data processing. In the case of joint processing, a joint processing agreement is concluded.
Revocation of your consent to the processing of data
A wide range of data processing transactions are possible only subject to your express consent. You can also revoke at any time any consent you have already given us. This shall be without prejudice to the lawfulness of any data collection that occurred prior to your revocation.
Right to object to the collection of data in special cases; right to object to direct advertising (Art. 21 GDPR)
IN THE EVENT THAT DATA ARE PROCESSED ON THE BASIS OF ART. 6(1)(E) OR (F) GDPR, YOU HAVE THE RIGHT TO AT ANY TIME OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA BASED ON GROUNDS ARISING FROM YOUR UNIQUE SITUATION. THIS ALSO APPLIES TO ANY PROFILING BASED ON THESE PROVISIONS. TO DETERMINE THE LEGAL BASIS, ON WHICH ANY PROCESSING OF DATA IS BASED, PLEASE CONSULT THIS DATA PROTECTION DECLARATION. IF YOU LOG AN OBJECTION, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA, UNLESS WE ARE IN A POSITION TO PRESENT COMPELLING PROTECTION WORTHY GROUNDS FOR THE PROCESSING OF YOUR DATA, THAT OUTWEIGH YOUR INTERESTS, RIGHTS AND FREEDOMS OR IF THE PURPOSE OF THE PROCESSING IS THE CLAIMING, EXERCISING OR DEFENCE OF LEGAL ENTITLEMENTS (OBJECTION PURSUANT TO ART. 21(1) GDPR).
IF YOUR PERSONAL DATA IS BEING PROCESSED IN ORDER TO ENGAGE IN DIRECT ADVERTISING, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR AFFECTED PERSONAL DATA FOR THE PURPOSES OF SUCH ADVERTISING AT ANY TIME. THIS ALSO APPLIES TO PROFILING TO THE EXTENT THAT IT IS AFFILIATED WITH SUCH DIRECT ADVERTISING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR DIRECT ADVERTISING PURPOSES (OBJECTION PURSUANT TO ART. 21(2) GDPR).
Right to log a complaint with the competent supervisory agency
In the event of violations of the GDPR, data subjects are entitled to log a complaint with a supervisory agency, in particular in the member state where they usually maintain their domicile, place of work or at the place where the alleged violation occurred. The right to log a complaint is in effect regardless of any other administrative or court proceedings available as legal recourses.
Right to data portability
You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you should demand the direct transfer of the data to another controller, this will be done only if it is technically feasible.
Information about, rectification and eradication of data
Within the scope of the applicable statutory provisions, you have the right to demand information about your archived personal data, their source and recipients as well as the purpose of the processing of your data at any time. You may also have a right to have your data rectified or eradicated. If you have questions about this subject matter or any other questions about personal data, please do not hesitate to contact us at any time.
Right to demand processing restrictions
You have the right to demand the imposition of restrictions as far as the processing of your personal data is concerned. To do so, you may contact us at any time. The right to demand restriction of processing applies in the following cases:
- In the event that you should dispute the correctness of your data archived by us, we will usually need some time to verify this claim. During the time that this investigation is ongoing, you have the right to demand that we restrict the processing of your personal data.
- If the processing of your personal data was/is conducted in an unlawful manner, you have the option to demand the restriction of the processing of your data instead of demanding the eradication of this data.
- If we do not need your personal data any longer and you need it to exercise, defend or claim legal entitlements, you have the right to demand the restriction of the processing of your personal data instead of its eradication.
- If you have raised an objection pursuant to Art. 21(1) GDPR, your rights and our rights will have to be weighed against each other. As long as it has not been determined whose interests prevail, you have the right to demand a restriction of the processing of your personal data.
If you have restricted the processing of your personal data, these data – with the exception of their archiving – may be processed only subject to your consent or to claim, exercise or defend legal entitlements or to protect the rights of other natural persons or legal entities or for important public interest reasons cited by the European Union or a member state of the EU.
SSL and/or TLS encryption
For security reasons and to protect the transmission of confidential content, such as purchase orders or inquiries you submit to us as the website operator, this website uses either an SSL or a TLS encryption program. You can recognize an encrypted connection by checking whether the address line of the browser switches from “http://” to “https://” and also by the appearance of the lock icon in the browser line.
If the SSL or TLS encryption is activated, data you transmit to us cannot be read by third parties.
Encrypted payment transactions on this website
If you are under an obligation to share your payment information (e.g. account number if you give us the authority to debit your bank account) with us after you have entered into a fee-based contract with us, this information is required to process payments.
Payment transactions using common modes of paying (Visa/MasterCard, debit to your bank account) are processed exclusively via encrypted SSL or TLS connections. You can recognize an encrypted connection by checking whether the address line of the browser switches from “http://” to “https://” and also by the appearance of the lock icon in the browser line.
If the communication with us is encrypted, third parties will not be able to read the payment information you share with us.
Rejection of unsolicited e-mails
We herewith object to the use of contact information published in conjunction with the mandatory information to be provided in our Site Notice to send us promotional and information material that we have not expressly requested. The operators of this website and its pages reserve the express right to take legal action in the event of the unsolicited sending of promotional information, for instance via SPAM messages.
4. Recording of data on this website
Cookies
Our websites and pages use what the industry refers to as “cookies.” Cookies are small data packages that do not cause any damage to your device. They are either stored temporarily for the duration of a session (session cookies) or they are permanently archived on your device (permanent cookies). Session cookies are automatically deleted once you terminate your visit. Permanent cookies remain archived on your device until you actively delete them, or they are automatically eradicated by your web browser.
Cookies can be issued by us (first-party cookies) or by third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain services of third-party companies into websites (e.g., cookies for handling payment services).
Cookies have a variety of functions. Many cookies are technically essential since certain website functions would not work in the absence of these cookies (e.g., the shopping cart function or the display of videos). Other cookies may be used to analyze user behavior or for promotional purposes.
Cookies, which are required for the performance of electronic communication transactions, for the provision of certain functions you want to use (e.g., for the shopping cart function) or those that are necessary for the optimization (required cookies) of the website (e.g., cookies that provide measurable insights into the web audience), shall be stored on the basis of Art. 6(1)(f) GDPR, unless a different legal basis is cited. The operator of the website has a legitimate interest in the storage of required cookies to ensure the technically error-free and optimized provision of the operator’s services. If your consent to the storage of the cookies and similar recognition technologies has been requested, the processing occurs exclusively on the basis of the consent obtained (Art. 6(1)(a) GDPR and § 25 (1) TDDDG); this consent may be revoked at any time.
You have the option to set up your browser in such a manner that you will be notified any time cookies are placed and to permit the acceptance of cookies only in specific cases. You may also exclude the acceptance of cookies in certain cases or in general or activate the delete-function for the automatic eradication of cookies when the browser closes. If cookies are deactivated, the functions of this website may be limited.
Which cookies and services are used on this website can be found in this privacy policy.
Consent with Cookiebot
Our website uses consent technology from Cookiebot to obtain your consent to the storage of certain cookies on your end device or for the use of certain technologies and to document this in a data protection-compliant manner. The provider of this technology is Cybot A/S, Havnegade 39, 1058 Copenhagen, Denmark (hereinafter “Cookiebot”).
When you enter our website, a connection is established with the Cookiebot servers to obtain your consent and provide you with other explanations regarding the use of cookies. Cookiebot will then store a cookie in your browser to identify the consent you have given or its revocation. The data collected in this way is stored until you request us to delete it, delete the Cookiebot cookie itself or the purpose for which the data is stored no longer applies. Mandatory legal storage obligations remain unaffected.
Cookiebot is used to obtain the legally required consent for the use of cookies. The legal basis for this is Art. 6(1)(c) GDPR.
Data processing
We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract mandated by data privacy laws that guarantees that they process personal data of our website visitors only based on our instructions and in compliance with the GDPR.
Server log files
The provider of this website and its pages automatically collects and stores information in so-called server log files, which your browser communicates to us automatically. The information comprises:
- The type and version of browser used
- The used operating system
- Referrer URL
- The hostname of the accessing computer
- The time of the server inquiry
- The IP address
This data is not merged with other data sources.
This data is recorded on the basis of Art. 6(1)(f) GDPR. The operator of the website has a legitimate interest in the technically error free depiction and the optimization of the operator’s website. In order to achieve this, server log files must be recorded.
Contact form
If you submit inquiries to us via our contact form, the information provided in the contact form as well as any contact information provided therein will be stored by us in order to handle your inquiry and in the event that we have further questions. We will not share this information without your consent.
The processing of these data is based on Art. 6(1)(b) GDPR, if your request is related to the execution of a contract or if it is necessary to carry out pre-contractual measures. In all other cases the processing is based on our legitimate interest in the effective processing of the requests addressed to us (Art. 6(1)(f) GDPR) or on your agreement (Art. 6(1)(a) GDPR) if this has been requested; the consent can be revoked at any time.
The information you have entered into the contact form shall remain with us until you ask us to eradicate the data, revoke your consent to the archiving of data or if the purpose for which the information is being archived no longer exists (e.g., after we have concluded our response to your inquiry). This shall be without prejudice to any mandatory legal provisions, in particular retention periods.
Request by e-mail, telephone, or fax
If you contact us by e-mail, telephone or fax, your request, including all resulting personal data (name, request) will be stored and processed by us for the purpose of processing your request. We do not pass these data on without your consent.
These data are processed on the basis of Art. 6(1)(b) GDPR if your inquiry is related to the fulfillment of a contract or is required for the performance of pre-contractual measures. In all other cases, the data are processed on the basis of our legitimate interest in the effective handling of inquiries submitted to us (Art. 6(1)(f) GDPR) or on the basis of your consent (Art. 6(1)(a) GDPR) if it has been obtained; the consent can be revoked at any time.
The data sent by you to us via contact requests remain with us until you request us to delete, revoke your consent to the storage or the purpose for the data storage lapses (e.g. after completion of your request). Mandatory statutory provisions - in particular statutory retention periods - remain unaffected.
Registration on this website
You have the option to register on this website to be able to use additional website functions. We shall use the data you enter only for the purpose of using the respective offer or service you have registered for. The required information we request at the time of registration must be entered in full. Otherwise, we shall reject the registration.
To notify you of any important changes to the scope of our portfolio or in the event of technical modifications, we shall use the e-mail address provided during the registration process.
We shall process the data entered during the registration process on the basis of your consent (Art. 6(1)(a) GDPR).
The data recorded during the registration process shall be stored by us as long as you are registered on this website. Subsequently, such data shall be deleted. This shall be without prejudice to mandatory statutory retention obligations.
5. Social media
We have integrated elements of the social network Facebook on this website. The provider of this service is Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland. According to Facebook’s statement the collected data will be transferred to the USA and other third-party countries too.
An overview of the Facebook social media elements is available under the following link:
https://developers.facebook.com/docs/plugins/
If the social media element has been activated, a direct connection between your device and the Facebook server will be established. As a result, Facebook will receive information confirming your visit to this website with your IP address. If you click on the Facebook Like button while you are logged into your Facebook account, you can link content of this website to your Facebook profile. Consequently, Facebook will be able to allocate your visit to this website to your user account. We have to emphasize that we as the provider of the website do not receive any information on the content of the transferred data and its use by Facebook. For more information, please consult the Data Privacy Policy of Facebook at:
https://de-de.facebook.com/privacy/explanation
The use of this service is based on your consent in accordance with Art. 6 (1)(a) GDPR and § 25 (1) TDDDG. Consent can be revoked at any time.
Insofar as personal data is collected on our website with the help of the tool described here and forwarded to Facebook, we and Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland are jointly responsible for this data processing (Art. 26 DSGVO). The joint responsibility is limited exclusively to the collection of the data and its forwarding to Facebook. The processing by Facebook that takes place after the onward transfer is not part of the joint responsibility. The obligations incumbent on us jointly have been set out in a joint processing agreement. The wording of the agreement can be found under:
https://www.facebook.com/legal/controller_addendum.
According to this agreement, we are responsible for providing the privacy information when using the Facebook tool and for the privacy-secure implementation of the tool on our website. Facebook is responsible for the data security of Facebook products. You can assert data subject rights (e.g., requests for information) regarding data processed by Facebook directly with Facebook. If you assert the data subject rights with us, we are obliged to forward them to Facebook.
Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here:
https://www.facebook.com/legal/EU_data_transfer_addendum
https://de-de.facebook.com/help/566994660333381
and
https://www.facebook.com/policy.php
The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link:
https://www.dataprivacyframework.gov/participant/4452
X (formerly Twitter)
We have integrated functions of the social media platform X (formerly Twitter) into this website. These functions are provided by the parent company X Corp., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. The branch Twitter International Unlimited Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland, is responsible for the data processing of individuals living outside the United States.
If the social media element has been activated, a direct connection between your device and X’s server will be established. As a result, X (formerly Twitter) will receive information on your visit to this website. While you use X (formerly Twitter) and the “Re-Tweet” or “Repost” function, websites you visit are linked to your X (formerly Twitter) account and disclosed to other users. We must point out, that we, the providers of the website and its pages do not know anything about the content of the data transferred and the use of this information by X (formerly Twitter). For more details, please consult the X (formerly Twitter) Data Privacy Declaration at:
https://x.com/en/privacy
The use of this service is based on your consent in accordance with Art. 6 (1)(a) GDPR and § 25 (1) TDDDG. Consent can be revoked at any time.
Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here:
https://gdpr.x.com/en/controller-to-controller-transfers.html
You have the option to reset your data protection settings on X (formerly Twitter) under the account settings at
https://x.com/settings/account
The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link:
https://www.dataprivacyframework.gov/participant/2710
This website uses elements of the LinkedIn network. The provider is LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland.
Any time you access a page of this website that contains elements of LinkedIn, a connection to LinkedIn’s servers is established. LinkedIn is notified that you have visited this website with your IP address. If you click on LinkedIn’s “Recommend” button and are logged into your LinkedIn account at the time, LinkedIn will be in a position to allocate your visit to this website to your user account. We have to point out that we as the provider of the websites do not have any knowledge of the content of the transferred data and its use by LinkedIn.
The use of this service is based on your consent in accordance with Art. 6 (1)(a) GDPR and § 25 (1) TDDDG. Consent can be revoked at any time.
Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here:
https://www.linkedin.com/help/linkedin/answer/a1343190/datenubertragung-aus-der-eu-dem-ewr-und-der-schweiz?lang=de
For further information on this subject, please consult LinkedIn’s Data Privacy Declaration at:
https://www.linkedin.com/legal/privacy-policy
The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link:
https://www.dataprivacyframework.gov/participant/5448
6. Analysis tools and advertising
DATEV mymarketing
We use DATEV-mymarketing. The provider of this service is DATEV eG, Nuremberg, Paumgartnerstraße 6 – 14, 90429 Nuremberg.
When you visit some pages on our website, personal connection data such as the IP address, the previous URL, the transferred browser ID, system date and time of the call may be transmitted to DATEV eG.
This service is used on the basis of your consent in accordance with Article 6, paragraph 1a of the GDPR and Section 25, paragraph 1 of the TDDDG. This consent may be withdrawn at any time.
Further information on this topic can be obtained from the provider at the following link: https://www.datev-mymarketing.de/privacy.html.
Google Tag Manager
We use the Google Tag Manager. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland
The Google Tag Manager is a tool that allows us to integrate tracking or statistical tools and other technologies on our website. The Google Tag Manager itself does not create any user profiles, does not store cookies, and does not carry out any independent analyses. It only manages and runs the tools integrated via it. However, the Google Tag Manager does collect your IP address, which may also be transferred to Google’s parent company in the United States.
The Google Tag Manager is used on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the quick and uncomplicated integration and administration of various tools on his website. If appropriate consent has been obtained, the processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and § 25 (1) TDDDG, insofar the consent includes the storage of cookies or the access to information in the user’s end device (e.g., device fingerprinting) within the meaning of the TDDDG. This consent can be revoked at any time.
The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link:
https://www.dataprivacyframework.gov/participant/5780
Google Analytics
This website uses functions of the web analysis service Google Analytics. The provider of this service is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
Google Analytics enables the website operator to analyze the behavior patterns of website visitors. To that end, the website operator receives a variety of user data, such as pages accessed, time spent on the page, the utilized operating system and the user’s origin. This data is assigned to the respective end device of the user. An assignment to a user-ID does not take place.
Furthermore, Google Analytics allows us to record your mouse and scroll movements and clicks, among other things. Google Analytics uses various modeling approaches to augment the collected data sets and uses machine learning technologies in data analysis.
Google Analytics uses technologies that make the recognition of the user for the purpose of analyzing the user behavior patterns (e.g., cookies or device fingerprinting). The website use information recorded by Google is, as a rule transferred to a Google server in the United States, where it is stored.
The use of these services occurs on the basis of your consent pursuant to Art. 6(1)(a) GDPR and § 25(1) TDDDG. You may revoke your consent at any time.
Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here:
https://privacy.google.com/businesses/controllerterms/mccs/
The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link:
https://www.dataprivacyframework.gov/participant/5780
IP anonymization
Google Analytics IP anonymization is active. As a result, your IP address will be abbreviated by Google within the member states of the European Union or in other states that have ratified the Convention on the European Economic Area prior to its transmission to the United States. The full IP address will be transmitted to one of Google’s servers in the United States and abbreviated there only in exceptional cases. On behalf of the operator of this website, Google shall use this information to analyze your use of this website to generate reports on website activities and to render other services to the operator of this website that are related to the use of the website and the Internet. The IP address transmitted in conjunction with Google Analytics from your browser shall not be merged with other data in Google’s possession.
Browser plug-in
You can prevent the recording and processing of your data by Google by downloading and installing the browser plugin available under the following link:
https://tools.google.com/dlpage/gaoptout?hl=en
For more information about the handling of user data by Google Analytics, please consult Google’s Data Privacy Declaration at:
https://support.google.com/analytics/answer/6004245?hl=en
Google Signals
We use Google Signals. Whenever you visit our website, Google Analytics records, among other things, your location, the progression of your search and YouTube progression as well as demographic data (site visitor data). This data may be used for customized advertising with the assistance of Google Signal. If you have a Google account, your site visitor information will be linked to your Google account by Google Signal and used to send you customized promotional messages. The data is also used to compile anonymized statistics of our users’ online patterns.
Contract data processing
We have executed a contract data processing agreement with Google and are implementing the stringent provisions of the German data protection agencies to the fullest when using Google Analytics.
Google Ads
The website operator uses Google Ads. Google Ads is an online promotional program of Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
Google Ads enables us to display ads in the Google search engine or on third-party websites, if the user enters certain search terms into Google (keyword targeting). It is also possible to place targeted ads based on the user data Google has in its possession (e.g., location data and interests; target group targeting). As the website operator, we can analyze these data quantitatively, for instance by analyzing which search terms resulted in the display of our ads and how many ads led to respective clicks.
The use of these services occurs on the basis of your consent pursuant to Art. 6(1)(a) GDPR and § 25(1) TDDDG. You may revoke your consent at any time.
Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here:
https://policies.google.com/privacy/frameworks
and
https://business.safety.google/controllerterms/
The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link:
https://www.dataprivacyframework.gov/participant/5780
Google AdSense (not personalized)
This website uses Google AdSense, an ad embedding service provided by Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
We use Google AdSense in the “non-personalized” mode. Contrary to the personalized mode, the ads are notbased on your previous user patterns and the service does not generate a user profile for you. Instead, the service uses so-called “context information” to choose the ads that are posted for you to view. The selected ads are thus based e.g., on your location, the content of the website you are visiting at the time, or the search terms you are using. To learn more about the distinct differences between personalized targeting and targeting that has not been personalized by Google AdSense, please click on the following link: https://support.google.com/adsense/answer/9007336.
Please keep in mind that if Google Adsense is used in the non-personalized mode, it is possible that cookies are stored or comparable recognition technologies (e.g., device fingerprinting) are used.
The use of these services occurs on the basis of your consent pursuant to Art. 6(1)(a) GDPR and § 25(1) TDDDG. You may revoke your consent at any time.
Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here: https://privacy.google.com/businesses/controllerterms/mccs/.
You have the option to autonomously adjust the advertising settings in your user account. To do so, please click on the link provided below and log in: https://adssettings.google.com/authenticated.
For more information about Google’s advertising technologies, please click here: https://policies.google.com/technologies/ads
and
https://www.google.de/intl/de/policies/privacy/.
The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link: https://www.dataprivacyframework.gov/participant/5780.
Google Ads Remarketing
This website uses the functions of Google Ads Remarketing. The provider of these solutions is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
With Google Ads Remarketing, we can assign people who interact with our online offering to specific target groups in order to subsequently display interest-based advertising to them in the Google advertising network (remarketing or retargeting).
Moreover, it is possible to link the advertising target groups generated with Google Ads Remarketing to device encompassing functions of Google. This makes it possible to display interest-based customized advertising messages, depending on your prior usage and browsing patterns on a device (e.g., cell phone) in a manner tailored to you as well as on any of your devices (e.g., tablet or PC).
If you have a Google account, you have the option to object to personalized advertising under the following link: https://adssettings.google.com/anonymous?hl=de.
The use of these services occurs on the basis of your consent pursuant to Art. 6(1)(a) GDPR and § 25(1) TDDDG. You may revoke your consent at any time.
For further information and the pertinent data protection regulations, please consult the Data Privacy Policies of Google at: https://policies.google.com/technologies/ads?hl=en.
The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link: https://www.dataprivacyframework.gov/participant/5780.
Formation of Target Groups with Customer Reconciliation
For the formation of target groups, we use, among other things, the Google Ads Remarketing customer reconciliation feature. To achieve this, we transfer certain customer data (e.g., email addresses) from our customer lists to Google. If the respective customers are Google users and are logged into their Google accounts, matching advertising messages within the Google network (e.g., YouTube, Gmail or in a search engine) are displayed for them to view.
Google Conversion-Tracking
This website uses Google Conversion Tracking. The provider of this service is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
With the assistance of Google Conversion Tracking, we are in a position to recognize whether the user has completed certain actions. For instance, we can analyze the how frequently which buttons on our website have been clicked and which products are reviewed or purchased with particular frequency. The purpose of this information is to compile conversion statistics. We learn how many users have clicked on our ads and which actions they have completed. We do not receive any information that would allow us to personally identify the users. Google as such uses cookies or comparable recognition technologies for identification purposes.
The use of these services occurs on the basis of your consent pursuant to Art. 6(1)(a) GDPR and § 25(1) TDDDG. You may revoke your consent at any time.
For more information about Google Conversion Tracking, please review Google’s data protection policy at:
https://policies.google.com/privacy?hl=en
The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link:
https://www.dataprivacyframework.gov/participant/5780
HubSpot CRM
We use Hubspot CRM on this website. The provider is Hubspot Inc. 25 Street, Cambridge, MA 02141 USA (hereafter Hubspot CRM).
Hubspot CRM enables us, among other things, to manage existing and potential customers and customer contacts, to communicate with you and to plan and execute marketing activities in line with your interests. Hubspot CRM enables us to capture, sort and analyze customer interactions via email, social media, or phone across multiple channels. The personal data collected in this way can be evaluated and used for communication with the potential customer or marketing measures (e.g., newsletter mailings). Hubspot CRM also enables us to collect and analyze the user behavior of our contacts on our website.
The use of Hubspot CRM is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the most efficient customer management and customer communication. If appropriate consent has been obtained, the processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and § 25 (1) TDDDG, insofar the consent includes the storage of cookies or the access to information in the user’s end device (e.g., device fingerprinting) within the meaning of the TDDDG. This consent can be revoked at any time.
For details, please refer to Hubspot’s privacy policy: https://legal.hubspot.com/de/privacy-policy.
Data transmission to the US is based on the standard contractual clauses of the EU Commission. Details can be found here: https://www.hubspot.de/data-privacy/privacy-shield.
The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link: https://www.dataprivacyframework.gov/participant/5812.
Data processing
We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract mandated by data privacy laws that guarantees that they process personal data of our website visitors only based on our instructions and in compliance with the GDPR.
Meta Pixel (formerly Facebook Pixel)
To measure conversion rates, this website uses the visitor activity pixel of Meta. The provider of this service is Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. According to Meta’s statement the collected data will be transferred to the USA and other third-party countries too.
This tool allows the tracking of page visitors after they have been linked to the website of the provider after clicking on a Meta ad. This makes it possible to analyze the effectiveness of Meta ads for statistical and market research purposes and to optimize future advertising campaigns.
For us as the operators of this website, the collected data is anonymous. We are not in a position to arrive at any conclusions as to the identity of users. However, Meta archives the information and processes it, so that it is possible to make a connection to the respective user profile on Facebook or Instagram and Meta is in a position to use the data for its own promotional purposes in compliance with the Meta Data Usage Policy (https://www.facebook.com/about/privacy/). This enables Meta to display ads on Facebook or Instagram and other advertising channels. We as the operator of this website have no control over the use of such data.
The use of these services occurs on the basis of your consent pursuant to Art. 6(1)(a) GDPR and § 25(1) TDDDG. You may revoke your consent at any time.
Within the meta pixel, we are using the expanded alignment function.
The expanded alignment allows us to transfer to Meta different types of data (e.g., place of residence, federal state, zip code, hashed email addresses, names, gender, date of birth or phone number) of our customers and prospects we collect through our website. Herewith, we can tailor the offers presented in our advertising campaigns on Facebook and Instagram to individuals interested in what we offer even more precisely.
Moreover, this expanded alignment optimizes the allocation of website conversions and expands custom audiences.
Insofar as personal data is collected on our website with the help of the tool described here and forwarded to Meta, we and Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland are jointly responsible for this data processing (Art. 26 DSGVO). The joint responsibility is limited exclusively to the collection of the data and its forwarding to Meta. The processing by Meta that takes place after the onward transfer is not part of the joint responsibility. The obligations incumbent on us have been jointly set out in a joint processing agreement. The wording of the agreement can be found under: https://www.facebook.com/legal/controller_addendum.
According to this agreement, we are responsible for providing the privacy information when using the Meta tool and for the privacy-secure implementation of the tool on our website. Meta is responsible for the data security of Meta products. You can assert data subject rights (e.g., requests for information) regarding data processed by Facebook or Instagram directly with Meta. If you assert the data subject rights with us, we are obliged to forward them to Meta.
Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here:
https://www.facebook.com/legal/EU_data_transfer_addendum
and
https://de-de.facebook.com/help/566994660333381.
In Meta’s Data Privacy Policies, you will find additional information about the protection of your privacy at: https://www.facebook.com/about/privacy/.
You also have the option to deactivate the remarketing function “Custom Audiences” in the ad settings section under https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. To do this, you first have to log into Facebook.
If you do not have a Facebook or Instagram account, you can deactivate any user-based advertising by Meta on the website of the European Interactive Digital Advertising Alliance: http://www.youronlinechoices.com/de/praferenzmanagement/.
The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link: https://www.dataprivacyframework.gov/participant/4452.
Meta Conversion API
We have integrated the Meta Conversion API into this website. The provider of this service is Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. However, based on the information provided by Meta, the recorded data is also transmitted to the United States and other Non-EU and Non-EEZ countries.
Meta Conversion API enables us to record the interactions of our website visitors with our website and to share this information with Meta to improve the promotional performance with Facebook and Instagram.
To do this, in particular the time you accessed the site, the website you accessed, your IP address and your user agent, as well as, if applicable, other specific data (e.g., purchased products, value of the shopping cart and currency) are tracked. For a complete overview of the tracked data, please visit: https://developers.facebook.com/docs/marketing-api/conversions-api/parameters.
The use of this service occurs on the basis of your consent pursuant to Art. 6 Sect. 1 lit. a GDPR and § 25 Sect. 1 TDDDG. You may revoke your consent at any time.
If personal data is collected on our website with the assistance of the tool described herein and if it is shared with Meta, we and Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland shall be jointly responsible for the processing of your data, i.e., we are the data controllers (Art. 26 GDPR). This shared responsibility is limited exclusively to the recording of your data and its sharing with Meta. The processing that occurs after the data has been shared with Meta is not part of this shared responsibility. The obligations we share responsibility for have been documented in an agreement on joint processing. The concrete wording of this agreement can be found at: https://www.facebook.com/legal/controller_addendum.
According to this agreement, we are responsible for the provision of the data protection information when using the Meta tool and for the data protection law compliant secure implementation of the tool on our website. Meta is liable for the data security of Meta products. You may request information on your rights as a data subject (e.g., request for information) related to the data processed by Facebook or Instagram directly from Meta. If you claim any data subject rights with us, we are required to forward your request to Meta.
The transfer of data to the United States is based on the standard contract clauses of the EU commission. For details please visit: https://www.facebook.com/legal/EU_data_transfer_addendum
and
https://de-de.facebook.com/help/566994660333381.
In Meta’s data privacy policy, you will find additional information pertaining to the protection of your privacy: https://de-de.facebook.com/about/privacy/.
You can also deactivate the remarketing function ‘Custom Audiences’ in the settings for adverts at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. To do this, you must be logged in to Facebook.
If you do not have a Facebook account with Facebook or Instagram, you can deactivate usage-based advertising from Meta on the website of the European Interactive Digital Advertising Alliance: http://www.youronlinechoices.com/de/praferenzmanagement/.
The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link: https://www.dataprivacyframework.gov/participant/4452.
Data processing
We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract mandated by data privacy laws that guarantees that they process personal data of our website visitors only based on our instructions and in compliance with the GDPR.
LinkedIn Insight Tag
This website uses the Insight tag from LinkedIn. This service is provided by LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland.
Data processing by LinkedIn Insight tag
We use the LinkedIn Insight tag to obtain information about visitors to our website. Once a website visitor is registered with LinkedIn, we can analyze the key occupational data (e.g., career level, company size, country, location, industry, job title) of our website visitors to help us better target our site to the relevant audience.
We can also use LinkedIn Insight tags to measure whether visitors to our websites make a purchase or perform other actions (conversion measurement).
Conversion measurement can also be carried out across devices (e.g. from PC to tablet). LinkedIn Insight Tag also features a retargeting function that allows us to display targeted advertising to visitors to our website outside of the website. According to LinkedIn, no identification of the advertising addressee takes place.
LinkedIn itself also collects log files (URL, referrer URL, IP address, device and browser characteristics and time of access). The IP addresses are shortened or (if they are used to reach LinkedIn members across devices) hashed (pseudonymized). The direct identifiers of LinkedIn members are deleted by LinkedIn after seven days. The remaining pseudonymized data will then be deleted within 180 days.
The data collected by LinkedIn cannot be assigned by us as a website operator to specific individuals.
LinkedIn will store the personal data collected from website visitors on its servers in the USA and use it for its own promotional activities. For details, please see LinkedIn’s privacy policy at https://www.linkedin.com/legal/privacy-policy#choices-oblig.
Legal basis
If your approval (consent) has been obtained the use of the abovementioned service shall occur on the basis of Art. 6(1)(a) GDPR and § 25 TDDDG (German Telecommunications Act). Such consent may be revoked at any time. If your consent was not obtained, the use of the service will occur on the basis of Art. 6(1)(f) GDPR; the website operator has a legitimate interest in effective advertising promotions that include the utilization of social media.
Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here:
https://www.linkedin.com/legal/l/dpa
and
https://www.linkedin.com/legal/l/eu-sccs.
The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link: https://www.dataprivacyframework.gov/participant/5448.
Objection to the use of LinkedIn Insight Tag
You can object to LinkedIn’s analysis of user behavior and targeted advertising at the following link: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out.
In addition, LinkedIn members can control the use of their personal information for promotional purposes in the account settings. To prevent LinkedIn from linking information collected on our site to your LinkedIn account, you must log out of your LinkedIn account before you visit our site.
Data processing
We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract mandated by data privacy laws that guarantees that they process personal data of our website visitors only based on our instructions and in compliance with the GDPR.
7. Newsletter and postal advertising
Newsletter data
If you would like to receive the newsletter offered on the website, we require an e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter. Further data is not collected or only on a voluntary basis. For the handling of the newsletter, we use newsletter service providers, which are described below.
Mailchimp
This website uses the services of Mailchimp to send out its newsletters. The provider is the Rocket Science Group LLC, 675 Ponce De Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA.
Among other things, Mailchimp is a service that can be deployed to organize and analyze the sending of newsletters. Whenever you enter data for the purpose of subscribing to a newsletter (e.g. your e-mail address), the information is stored on Mailchimp servers in the United States.
With the assistance of the Mailchimp tool, we can analyze the performance of our newsletter campaigns. If you open an e-mail that has been sent through the Mailchimp tool, a file that has been integrated into the e-mail (a so-called web-beacon) connects to Mailchimp’s servers in the United States. As a result, it can be determined whether a newsletter message has been opened and which links the recipient possibly clicked on. Technical information is also recorded at that time (e.g. the time of access, the IP address, type of browser and operating system). This information cannot be allocated to the respective newsletter recipient. Their sole purpose is the performance of statistical analyses of newsletter campaigns. The results of such analyses can be used to tailor future newsletters to the interests of their recipients more effectively.
If you do not want to permit an analysis by Mailchimp, you must unsubscribe from the newsletter. We provide a link for you to do this in every newsletter message.
The data is processed based on your consent (Art. 6(1)(a) GDPR). You may revoke any consent you have given at any time by unsubscribing from the newsletter. This shall be without prejudice to the lawfulness of any data processing transactions that have taken place prior to your revocation.
The data deposited with us for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter or the newsletter service provider and deleted from the newsletter distribution list after you unsubscribe from the newsletter. Data stored for other purposes with us remain unaffected.
Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here:
https://mailchimp.com/eu-us-data-transfer-statement/
and
https://mailchimp.com/legal/data-processing-addendum/#Annex_C_-_Standard_Contractual_Clauses
After you unsubscribe from the newsletter distribution list, your e-mail address may be stored by us or the newsletter service provider in a blacklist, if such action is necessary to prevent future mailings. The data from the blacklist is used only for this purpose and not merged with other data. This serves both your interest and our interest in complying with the legal requirements when sending newsletters (legitimate interest within the meaning of Art. 6(1)(f) GDPR). The storage in the blacklist is indefinite. You may object to the storage if your interests outweigh our legitimate interest.
For more details, please consult the Data Privacy Policies of Mailchimp at:
https://mailchimp.com/legal/terms/
The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link:
https://www.dataprivacyframework.gov/participant/7693
Data processing
We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract mandated by data privacy laws that guarantees that they process personal data of our website visitors only based on our instructions and in compliance with the GDPR.
Postal advertising
We use your address in compliance with all legal regulations for the dispatch of postal advertising (postal advertising).
The legal basis for this is our legitimate interest in direct advertising according to Art. 6(1)(f) in conjunction with Recital 47 GDPR. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR; the consent can be revoked at any time. More specific regulations may be communicated to you, if necessary in the context of data collection and take precedence over the present regulation.
Your address will remain with us until the purpose of the data processing ceases to apply. If you assert a justified request for deletion or revoke your consent to postal advertising, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. tax or commercial law retention periods); in the latter case, the deletion will take place after these reasons no longer apply.
We use the following service provider for sending our postal mailings:
EchtPost Macher UG (haftungsbeschränkt)
Marktstraße 10 Gebäude E8
D-50968 Köln
Data processing
We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract mandated by data privacy laws that guarantees that they process personal data of our website visitors only based on our instructions and in compliance with the GDPR.
8. Plug-ins and Tools
YouTube with expanded data protection integration
This website integrates videos from the YouTube website. The operator of the website is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
When you visit one of these websites on which YouTube is integrated, a connection to the YouTube servers is established. This tells the YouTube server which of our pages you have visited. If you are logged into your YouTube account, you enable YouTube to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account.
We use YouTube in extended data protection mode. According to YouTube, videos that are played in extended data protection mode are not used to personalize browsing on YouTube. Ads that are played in extended data protection mode are also not personalized. No cookies are set in extended data protection mode. Instead, so-called local storage elements are stored in the user’s browser, which contain personal data similar to cookies and can be used for recognition. Details on the extended data protection mode can be found here:
https://support.google.com/youtube/answer/171780
After activating a YouTube video, further data processing operations may be triggered over which we have no influence.
The use of YouTube is based on our interest in presenting our online content in an appealing manner. Pursuant to Art. 6(1)(f) GDPR, this is a legitimate interest. If appropriate consent has been obtained, the processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and § 25 (1) TDDDG, insofar the consent includes the storage of cookies or the access to information in the user’s end device (e.g., device fingerprinting) within the meaning of the TDDDG. This consent can be revoked at any time.
For more information on how YouTube handles user data, please consult the YouTube Data Privacy Policy under:
https://policies.google.com/privacy?hl=en
The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link:
https://www.dataprivacyframework.gov/participant/5780
Google Fonts (local embedding)
This website uses so-called Google Fonts provided by Google to ensure the uniform use of fonts on this site. These Google fonts are locally installed so that a connection to Google’s servers will not be established in conjunction with this application.
For more information on Google Fonts, please follow this link:
https://developers.google.com/fonts/faq and consult Google’s Data Privacy Declaration under:
https://policies.google.com/privacy?hl=en
Font Awesome (local embedding)
This website uses Font Awesome to ensure the uniform use of fonts on this site. Font Awesome is locally installed so that a connection to Fonticons, Inc.’s servers will not be established in conjunction with this application.
For more information on Font Awesome, please and consult the Data Privacy Declaration for Font Awesome under:
https://fontawesome.com/privacy
Google Maps
This website uses the mapping service Google Maps. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland. With the means of this service, we can integrate map material on our website.
To enable the use of the Google Maps features, your IP address must be stored. As a rule, this information is transferred to one of Google’s servers in the United States, where it is archived. The operator of this website has no control over the data transfer. In case Google Maps has been activated, Google has the option to use Google Fonts for the purpose of the uniform depiction of fonts. When you access Google Maps, your browser will load the required web fonts into your browser cache, to correctly display text and fonts.
We use Google Maps to present our online content in an appealing manner and to make the locations disclosed on our website easy to find. This constitutes a legitimate interest as defined in Art. 6(1)(f) GDPR. If appropriate consent has been obtained, the processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and § 25 (1) TDDDG, insofar the consent includes the storage of cookies or the access to information in the user’s end device (e.g., device fingerprinting) within the meaning of the TDDDG. This consent can be revoked at any time.
Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here:
https://privacy.google.com/businesses/gdprcontrollerterms/
and
https://privacy.google.com/businesses/gdprcontrollerterms/sccs/
For more information on the handling of user data, please review Google’s Data Privacy Declaration under:
https://policies.google.com/privacy?hl=en
The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link:
https://www.dataprivacyframework.gov/participant/5780
Google reCAPTCHA
We use “Google reCAPTCHA” (hereinafter referred to as “reCAPTCHA”) on this website. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
The purpose of reCAPTCHA is to determine whether data entered on this website (e.g., information entered into a contact form) is being provided by a human user or by an automated program. To determine this, reCAPTCHA analyzes the behavior of the website visitors based on a variety of parameters. This analysis is triggered automatically as soon as the website visitor enters the site. For this analysis, reCAPTCHA evaluates a variety of data (e.g., IP address, time the website visitor spent on the site or cursor movements initiated by the user). The data tracked during such analyses are forwarded to Google.
reCAPTCHA analyses run entirely in the background. Website visitors are not alerted that an analysis is underway.
Data are stored and analyzed on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the protection of the operator’s websites against abusive automated spying and against SPAM. If appropriate consent has been obtained, the processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and § 25 (1) TDDDG, insofar the consent includes the storage of cookies or the access to information in the user’s end device (e.g., device fingerprinting) within the meaning of the TDDDG. This consent can be revoked at any time.
For more information about Google reCAPTCHA please refer to the Google Data Privacy Declaration and Terms Of Use under the following links:
https://policies.google.com/privacy?hl=en
and
https://policies.google.com/terms?hl=en
The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link:
https://www.dataprivacyframework.gov/participant/5780
9. eCommerce and payment service providers
Processing of Customer and Contract Data
We collect, process, and use personal customer and contract data for the establishment, content arrangement and modification of our contractual relationships. Data with personal references to the use of this website (usage data) will be collected, processed, and used only if this is necessary to enable the user to use our services or required for billing purposes. The legal basis for these processes is Art. 6(1)(b) GDPR.
The collected customer data shall be deleted upon completion of the order or termination of the business relationship and upon expiration of any existing statutory archiving periods. This shall be without prejudice to any statutory archiving periods.
Data transfer upon closing of contracts for services and digital content
We share personal data with third parties only if this is necessary in conjunction with the handling of the contract; for instance, with the financial institution tasked with the processing of payments.
Any further transfer of data shall not occur or shall only occur if you have expressly consented to the transfer. Any sharing of your data with third parties in the absence of your express consent, for instance for advertising purposes, shall not occur.
The basis for the processing of data is Art. 6(1)(b) GDPR, which permits the processing of data for the fulfilment of a contract or for pre-contractual actions.
10. Online-based Audio and Video Conferences (Conference tools)
Data processing
We use online conference tools, among other things, for communication with our customers. The tools we use are listed in detail below. If you communicate with us by video or audio conference using the Internet, your personal data will be collected and processed by the provider of the respective conference tool and by us. The conferencing tools collect all information that you provide/access to use the tools (email address and/or your phone number). Furthermore, the conference tools process the duration of the conference, start and end (time) of participation in the conference, number of participants and other “context information” related to the communication process (metadata).
Furthermore, the provider of the tool processes all the technical data required for the processing of the online communication. This includes, in particular, IP addresses, MAC addresses, device IDs, device type, operating system type and version, client version, camera type, microphone or loudspeaker and the type of connection.
Should content be exchanged, uploaded, or otherwise made available within the tool, it is also stored on the servers of the tool provider. Such content includes, but is not limited to, cloud recordings, chat/ instant messages, voicemail uploaded photos and videos, files, whiteboards, and other information shared while using the service.
Please note that we do not have complete influence on the data processing procedures of the tools used. Our possibilities are largely determined by the corporate policy of the respective provider. Further information on data processing by the conference tools can be found in the data protection declarations of the tools used, and which we have listed below this text.
Purpose and legal bases
The conference tools are used to communicate with prospective or existing contractual partners or to offer certain services to our customers (Art. 6(1)(b) GDPR). Furthermore, the use of the tools serves to generally simplify and accelerate communication with us or our company (legitimate interest in the meaning of Art. 6(1)(f) GDPR). Insofar as consent has been requested, the tools in question will be used on the basis of this consent; the consent may be revoked at any time with effect from that date.
Duration of storage
Data collected directly by us via the video and conference tools will be deleted from our systems immediately after you request us to delete it, revoke your consent to storage, or the reason for storing the data no longer applies. Stored cookies remain on your end device until you delete them. Mandatory legal retention periods remain unaffected.
We have no influence on the duration of storage of your data that is stored by the operators of the conference tools for their own purposes. For details, please directly contact the operators of the conference tools.
Conference tools used
We employ the following conference tools:
TeamViewer
We use TeamViewer. The provider is TeamViewer Germany GmbH, Jahnstr. 30, 73037 Göppingen. Details about data processing can be found in the TeamViewer privacy policy:
https://www.teamviewer.com/en/privacy-policy/
Data processing
We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract mandated by data privacy laws that guarantees that they process personal data of our website visitors only based on our instructions and in compliance with the GDPR.
GoToMeeting
We use GoToMeeting. The provider is LogMeIn, Inc., 320 Summer Street Boston, MA 02210, USA. For details on data processing, please see GoToMeeting’s Privacy Policy:
https://www.logmeininc.com/legal/privacy
Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here:
https://logmeincdn.azureedge.net/legal/lmi-customer-dpa-2020v1-de.pdf
Data processing
We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract mandated by data privacy laws that guarantees that they process personal data of our website visitors only based on our instructions and in compliance with the GDPR.
11. Custom Services
Software as a Service pascom ONE
pascom ONE is software as a service - a Voice-over-IP telephone system from the cloud and offers telecommunication services in the public telephone network. The following communication services are made available: The purpose of processing personal data is communication. Listed in more detail of the Unified Communication with functions such as desktop, mobile and web clients for telephony, video conferencing, screen sharing, group chat, fax & file transfer, single-user and multiline TAPI, contact center, IVR & analytics and interfaces / connectors. < / br> The legal basis of the processing is the consent in the context of the purchase of user subscriptions (Art. 6 Para. 1a), the fulfillment of the contract (Art. 6 Para. 1b GDPR) and in so far as a legally required obligation in the TKG or the TDDDG (Art. Para. 1c GDPR).
As a rule, the processed personal data are not passed on to third parties. Exceptions are legal obligations from the TKG or TDDDG - whereby the Recipients would then be investigative authorities or courts.
The “number hosting” service from Colt Technology Services GmbH (Gervinusstr. 18-22, 60322 Frankfurt a. M., Germany) is used to connect to the telephone network. Colt acts as the responsible instance for the provision of the telephony service within the meaning of the TKG, including the billing of connection fees that are carried out by a company affiliated with Colt in India. The legal basis here is the BCR and standard contractual clauses of the EU Commission.
The deletion of personal data is carried out by the client himself, following instructions from the client or after the license has been terminated by the processor.
Hosting subcontractors (other processors)
Amazon Web Services (AWS, data centre services)
We use the provision of servers, storage and network. The provider is Amazon Web Services EMEA SARL (AWS), 38 avenue John F. Kennedy, L-1855 Luxembourg. Your personal data is processed on the servers of AWS (EU). Personal data may also be transferred to the parent company of AWS in the USA. The data transfer to the USA is based on the EU standard contractual clauses. You can find details here:
https://aws.amazon.com/de/blogs/security/aws-gdpr-data-processing-addendum/
Further information can be found in the AWS privacy policy:
https://aws.amazon.com/de/privacy/?nc1=f_pr
The use of AWS data centre services is based on Art. 6 para. 1a and b GDPR.
The company is certified in accordance with the ‘EU-US Data Privacy Framework’ (DPF). The DPF is an agreement between the European Union and the USA, which is intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified under the DPF undertakes to comply with these data protection standards. Further information on this can be obtained from the provider at the following link:
https://www.dataprivacyframework.gov/participant/5776.
Order processing
We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract required by data protection law, which ensures that it processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.
Microsoft Azure AI Speech Service
We use Microsoft Azure AI Speech Service. The provider is Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland. Details on data processing can be found in the privacy policy:
https://privacy.microsoft.com/de-de/privacystatement.
The Microsoft AI Speech Service is used on the basis of Art. 6 (1a) and (b) GDPR.
The company is certified in accordance with the ‘EU-US Data Privacy Framework’ (DPF). The DPF is an agreement between the European Union and the USA, which is intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified under the DPF undertakes to comply with these data protection standards. Further information on this can be obtained from the provider at the following link:
https://www.dataprivacyframework.gov/participant/5780.
Order processing
We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract prescribed by data protection law, which ensures that the provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.
Handling applicant data
We offer website visitors the opportunity to submit job applications to us (e.g., via e-mail, via postal services on by submitting the online job application form). Below, we will brief you on the scope, purpose and use of the personal data collected from you in conjunction with the application process. We assure you that the collection, processing, and use of your data will occur in compliance with the applicable data privacy rights and all other statutory provisions and that your data will always be treated as strictly confidential.
Scope and purpose of the collection of data
If you submit a job application to us, we will process any affiliated personal data (e.g., contact and communications data, application documents, notes taken during job interviews, etc.), if they are required to make a decision concerning the establishment or an employment relationship. The legal grounds for the aforementioned are § 26 BDSG according to German Law (Negotiation of an Employment Relationship), Art. 6(1)(b) GDPR (General Contract Negotiations) and – provided you have given us your consent – Art. 6(1)(a) GDPR. You may revoke any consent given at any time. Within our company, your personal data will only be shared with individuals who are involved in the processing of your job application.
If your job application should result in your recruitment, the data you have submitted will be archived on the grounds of § 26 BDSG and Art. 6(1)(b) GDPR for the purpose of implementing the employment relationship in our data processing system.
Data Archiving Period
If we are unable to make you a job offer or you reject a job offer or withdraw your application, we reserve the right to retain the data you have submitted on the basis of our legitimate interests (Art. 6(1)(f) GDPR) for up to 6 months from the end of the application procedure (rejection or withdrawal of the application). Afterwards the data will be deleted, and the physical application documents will be destroyed. The storage serves in particular as evidence in the event of a legal dispute. If it is evident that the data will be required after the expiry of the 6-month period (e.g., due to an impending or pending legal dispute), deletion will only take place when the purpose for further storage no longer applies.
Longer storage may also take place if you have given your agreement (Article 6(1)(a) GDPR) or if statutory data retention requirements preclude the deletion.
Admission to the applicant pool
If we do not make you a job offer, you may be able to join our applicant pool. In case of admission, all documents and information from the application will be transferred to the applicant pool in order to contact you in case of suitable vacancies.
Admission to the applicant pool is based exclusively on your express agreement (Art. 6(1)(a) GDPR). The submission agreement is voluntary and has no relation to the ongoing application procedure. The affected person can revoke his agreement at any time. In this case, the data from the applicant pool will be irrevocably deleted, provided there are no legal reasons for storage.
The data from the applicant pool will be irrevocably deleted no later than two years after consent has been granted.
(Stand 03/12/2024)